I called HAL a few days ago to inquire about why I couldn't book the crew appreciation online successfully; I kept getting an error message about "entering the wrong amount". But the amount is pre-populated so this made no sense to me. Anyway, about 1.5 hours later, between on-holds and transfers and unsuccessful conversations with several agents, I finally got some special services person who explained that there was a glitch with the currency conversion rate in the system and he would override it, and took my information. Finally that was done. So, I asked superman what the deal was with only having the first leg (10 days) of a 21 day cruise available to book for the thermal spa, when I could book dining and excursions for the whole length. Crickets...other than to say "you have to go to the spa once onboard and book the rest".