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Ken at the beach

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Everything posted by Ken at the beach

  1. t was just a bad batch, I've had them on and off. The concierge on one of the ships was telling me they would go weeks without any issues then someone would use a box that was from the bad batch and the issues would pop back up.
  2. I've had the same thing happen to me...except that in my case I had had too much to drink and went to the right cabin but wrong floor. Wonder what thoughts were going through the minds of the people inside the cabin as they hear someone trying top open their door.
  3. If you choose to believe what a junior customer service clerk who is simply reading the exact same thing as you, are off the website then feel free to take that as gospel.... Or you can listen to the advice of literally hundreds of people sharing their own personal experiences with having been able to change cabins. When a company continues to regularly do something that goes against what they have posted then you can view that posted policy as outdated up until such time as they decide to start enforcing it. No one is doing anything wrong in asking for their rooms to be changed, if Royal wanted to stop it they could. It is not up to the consumer to make sure that they read all of a company's fine print before they ask for something. This is no different than Royals policy on having all adults in the same stateroom purchase the alcoholic beverage package. It's not posted yet you can call in and they will allow the second person to purchase the refreshment package instead. Another example would be where they sate that underage kids have to be berthed in a room with an adult, again not correct. If you choose to follow everything posted on the website that is fine but you are missing out. Don't judge other for simply doing what Royal is openly allowing. People sharing their experiences is in no way cheating or gaming the system as some may suggest.
  4. Now you got it. As I said, the website is littered with old outdated or incorrect information. That is a great reason why CC exists is so that others can share what actually occurs in real life. I can personally attest to the fact that cabins can be changed as I have changed 4 cabins for clients in this past week.
  5. Yes they will make efforts however it is not a guarantee. If they can't get you there you are out not only the airfare but the cost of the cruise as well. Definitely do not forgo purchasing insurance if purchasing A2S
  6. Exactly this. Most new cruisers don't have a clue what the symbols on the deck plan mean and do not even realize that they are booking a connecting cabin.
  7. You should really stop posting info that while listed on their website that does not apply. Just accept the fact that there is lots of incorrect information posted on their website.
  8. Until the staterooms appear in your app they cannot be moved. Even though you can see them using the hack they aren't tied yet to the section of your invoice that allows the customer service reps to make changes to the staterooms. Until they are officially assigned all the reps see is guarantee.
  9. 99% of the rates are refundable and cancellable up until final payment. You don't pay until final payment. Pretty sure you can't get that by booking direct with the airline.
  10. Unless you have it in writing and a free internet code has been added to your reservation do not expect the ship to honour what you were "told". Shoreside staff are notorious for telling people what they want to hear to get them off the line.
  11. Izumi had a reduced menu on Ovation. Not nearly as good as on other ships.
  12. They only know what they have been trained on and that is the wedding itself. I would bet that none of them have even set foot on a cruise ship.
  13. Cruise care is only based on the cost of the cruise and not the flights, therefore it will not cover the cost of the flights.
  14. They were on their own for ground transportation
  15. TA's were told last week on the Coffee Talk that it should be in the next few weeks
  16. Port fees and taxes, excursions and pre paid gratuities would be refunded. If it has been 3 weeks then you should call.
  17. We were on deck 12 over Christmas and we never noticed but we never sit out on our balcony. Never an issue in the evening. The only issue we had was our door did not seal when it was closed. If you looked at the seal you could see right outside, this meant there was c constant whistling sound. Maintenance did come and fix it quickly enough but it then made the door very hard to close. I have a feeling the next people in the room will be calling about that.
  18. Just my opinion but shows like Effectors will be the new norm and become more prevalent with each new ship While Royal has always been a family cruise line they are emphasizing that fact more and more with each new ship and the main shows are now being designed to cater to everyone and not just the adults as a lot of their Broadway shows were. They want families to be able to attend the shows as a family. Very hard to design a show that everyone of all ages will love so this is a compromise with different aspects of the show appealing to different ages.
  19. The FCC is if you cancel for a Non covered reason. Covered reasons are still a 100% refund. FCC's under CFAR are now 90%.
  20. Next cruise are non refundable if you want the $200 deposit. If you are moving this to a TA for better group rates then it will stay as non refundable even though the cheaper group rates were refundable. If you move it into a group you will be required to pay the full deposit as groups will not accept the reduced $200 deposit. If you don't have an exact date in mind you only have 60 days to select a date otherwise you do not get the OBC
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