Reading the trail of comments on securing benefits earned under the Loyalty Benefits by Tier programme tells me much work is required to bring clarity and price transparency. Recently we had to wrestle with both our UK TA and Azamara to use our four free nights. Email exchanges and phone calls gave us conflicting answers, confusion of terms, ( no clarification of what “ brochure” or “ standard” price meant / where we could see these prices other than web site) , different benefit calculations and for a couple of weeks no clear mechanism to gain benefit - despite having two future cruise bookings in the qualifying period.
We got there eventually- with apologies all round getting a price reduction of c£2k from the Loyalty programme. But surely for something we have “earned” - getting the benefit must be easier to utilise.
We love Azamara and have many happy memories and friendships. A brand like Azamara, trading on quality, needs price integrity and transparency - especially for its loyal customers.