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Everything posted by molecrochip

  1. The corridors are covered by CCTV. Generally when passengers are moving through stateroom decks its either to or from their own cabin. CCTV operators do follow said individuals / retrace their steps and refer them to the senior officers. First time is a warning, but if caught doing it repeatedly, they will be offloaded at the next port. Walking through those areas without the correct protocols can threaten the ship's quarantine status and its ability to dock at ports. This is taken really seriously and is covered in the Captains muster announcement about not entering parts of the ship that are closed or for crew only.
  2. So sorry John. I think the reason for not using the booking date was because often the accessible cabins all sell out on the launch date. So booking date is not a differentiator. I have never managed myself to get an answer to what criteria they did use but suggest as other cabin numbers affected, it was not cabin location.
  3. @suekay You've hit the nail on the head, prices do drop after the 90 day balance payment deadline. RCI's policy is different as they mainly (globally) target US travellers and the rules in the US are very different to those in the UK.
  4. Not as bizarre as you expect. P&O don't just log on to ba.com when they need to rebook someone's flight. They have a trade team within BA they contact. I say BA, it could be any of the airlines that they use. The catch is, these teams only work Mon-Fri, so whilst P&O could be open, they can't resolve anything. Hence why the call centre will take messages for the flights team to resolve on Monday. Dave - your TA should have managed your expectation better than they did. They would have known the deal but more likely acted 'surprised'.
  5. It's only a stage one. It gives a chance for the ship to power down alongside for maintenance. There is still a further stage for full crewing, provisioning etc.
  6. Newcastle via Southampton. Also hearing rumours that Aurora is off to Belfast in November for restart preparations. Slowly and surely, the gang is getting back together!
  7. I said at the time of the review following the last incident, travelling by coach is fine as long as the coach company play by the rules. If not then while coach will be assumed close contacts at high risk of being positive.
  8. I'm summarising here: Under medical expenses: If You have an accident or You are ill during Your Trip, contact Us as soon as You can. By contacting Us, We will, where possible, arrange everything necessary for You including seeing a doctor or other medical professional, admission to hospital and Your medical treatment. We will also pay for necessary expenses which have been approved by Our Senior Medical Officer. When You have recovered sufficiently, if necessary We will arrange for Your travel home You will be covered for Medical treatment: Up to £2,000,000 for necessary medical, surgical and hospital costs as a result of You becoming ill. In order for Us to evaluate the facts of the medical situation, You must release Your treating physician and Your registered Medical Practitioner(s) from their doctor/ patient confidentiality. Return home of Your travelling companions: The cost of an economy flight or standard rail ticket if their original means of transportation home cannot be used. Friend or relative to extend their stay during Your treatment: Up to £150 a night (maximum 10 nights) towards their meals and accommodation costs. Under curtailment: You will be covered if You, or a person travelling with You, , having an accident, suffering an unforeseen illness or dying; You will be paid up to £7,500 in total for the: a) reasonable, necessary travel costs for You to return home, and to resume Your original, booked Trip within the original planned dates of travel; and
  9. Well there we go. I don’t get this info til it goes live. Iona to Norway? I didn’t mention Arcadia or Aurora as adult ships always have to cover the full spectrum so not worth speculating.
  10. As to on sale date, I'm expecting that to be announced this week. Usual two week pre-registration period etc. They have held it back until their new cohort of call centre staff are in situ.
  11. So, we know that Iona is likely to continue to the Norwegian Fjords. we know that Azura is repositioning back to Malta in March 2023. That leaves us Ventura, Britannia and Arvia. We know that Britannia and Arvia are both repositioning back to Southampton. Ventura has the covered pool so expect her to cover the Baltics and northern Europe cruises. Arvia also has a covered pool but is designated the sunshine ship so unlikely she will hang around the Baltics too much. Ventura will probably pick up so Iberia cruises too. That leaves us Britannia and Arvia. Britannia is quicker than Arvia. Britannia is also not so restricted with bunkering so I expect Britannia to retain the Southampton - Italy - Southampton route. I was always expecting Arvia to pick up the Canaries route in Summer 2022. It was due to be Oceana in 2021 and with Arvia originally due to launch in May 2022, I then expected Oceana to move on during Spring 2022 . With the delay to Arvia, I'm still expecting her Summer 2023 season to be focused around the Canaries. She is due to be the Sunshine ship and is expected to operate from Southampton. However, I do wonder if between Britannia and Arvia whether schedules may flex to allow a couple of no-fly family Greek island cruises.
  12. There is no Covid special insurance required for P&O. It is just a requirement that your insurance will cover Covid as a condition. At the start of the pandemic a lot of the insurance companies would not cover Covid therefore the current guidance is written how it is. I hold one of the few travel insurance policies that has covered Covid throughout the pandemic and since summer last year, I've been able to request a specific letter which confirms that Covid is an included condition. I travel with this letter; in fact its the only bit of physical paperwork I take with me. As for cruise cover add-ons. Take it or leave it; they very rarely increase coverage of medical conditions. As per the example above, you get a cash benefit if you're confined to cabin or a port stop is missed. and it covers if you are late back and have missed the ship. By the time you take the extra add-n cost and excesses off it is not normally worth it. My tip: if you're running late for the ship, phone the port agent and advise them of the status. In most ports there is a few minutes flexibility and if its something serious then P&O are likely to do their best to help. What annoys captains is not knowing.
  13. Rotterdam, Hamburg, Brest, Cadiz, Ferrol, Antwerp. it depends on ship size, availability, work to be done and cost. It’s all done by tender process.
  14. I do appreciate what you are saying but I suppose my view is that no matter how much information you put in the public domain, someone will always want more. Additionally, when the exact answer could change from cruise to cruise, or even over the course of a cruise then you risk giving people information which generates more concern than is helpful.
  15. Passenger ships have annual hull inspections which are carried out by divers. These are underwaer checks carried out whilst alongside the dock. Predominantly, they are checking the condition of the hull and looking for any damage to the moving machinery, thrusters, propellers, azipods etc. This can include anything caught or wrapped around such areas. Once every three years, this is a slightly more thorough undertaking but still carried out the same, You then have the requirement that twice in every 5 year rolling period, passenger ships must have a full dry dock. Ship enters, is put on wooden blocks, water drained and then a full inspection can be carried out. The ship will have a couple of gangways attached which stretch over the dry dock. This is usually an opportunity to remove any debris, patch any dents on the hull and repaint the hull in full - often the full ship is repainted up to prom deck. The lifeboats and survival craft will have been released from the side of the ship and often go for their own inspections. Cruise ship maintenance is cyclical so, unless something breaks, typically, a dry dock is a good opportunity to undertake preventative maintenance. Bow thruster blades are checked and swapped out / or new bow thrusters full stop. It really is a car MOT for a ship. There are very few occasions where the ship can fully power down or allow all of its critical systems to be maintained / tested in one go. As a passenger, you are more likely to see changes to public rooms, or a few cabin additions etc. This is not the point of a dry dock but is the cruise operator making valuable use of the ship not going anyone / not having passengers on board. With no passengers on board it is easier to make such changes and with no concern for causing a disturbance. Most crew usually remain on board. Its a time for training to take place and most crew enjoy it as they get a few days downtime whilst also taking onboard some other roles. Fire watch is a big role during a dry dock as the type of maintenance creates a big risk of fire - so teams of stewards, waiter etc will take it in turns to be stationed by any such work with fire extinguishers - just in case. Beyond this the ship continues to work, contractors are usually housed in passenger cabins and may even have to move once or twice per dry dock if work is being undertaken on all cabins. Food preparation is still ongoing to feed the thousands onboard. Only is really big refurbishments do crew/contractors not live on board and then usually a utility ship, often a retired cruise ship, is usually close by to carry out these functions.
  16. But what other protocols are published in case they don’t suit? Firefighting policy, norovirus policy, man overboard policy? These things can’t be governed by consensus, Obviously my wording is just that, my summary of how I understand the situation at hand. It’s not official wording.
  17. As part of restart plans, P&O were required to agree protocols with each port that they visit. These protocols are not the same for each port, country and in some cases, can vary by cruise (think half term with lots of unvaccinated kids). As has been mentioned before, the Captain is required to declare, prior to arrival at each port, any communicable illnesses on board (amongst other things). If the protocol for that port is to disembark then that is what will happen. Protocols do vary between ports which is ultimately why there is not a publication on the website. This is all what has led to such stringent insurance requirements. I believe, that if it is your travelling companion who is ill and you are removed from the ship too, whilst not ill, then it is the companion's insurance that incurs the cost of meeting the legal obligation for you to quarantine - not your insurance. Most people travel on a couple/family policy so this is one of the same. Anyone who has ever had to visit the ship's doctor will know how expensive it is just to have an appointment to diagnose. Unless its changed, suspected symptoms of covid cases are seen for free - that is how important this is seen. So this is where the P&O care team are fantastic and the onboard care team work with Carnival House in Southampton to liaise with travel insurance companies so that it works exactly as you say, although are are occasions where quick developing situations don't allow. One thing I am sure about is that no one will be left stranded with a massive bill to settle and no means. I'd go as far as to say that the CLIA guidelines require cruise companies to pay, in the first case, if no adequate insurance payment is readily available.
  18. Just to add... a positive case was always a "when" not an "if". There have been standard Covid protocols but are also enhanced protocols when cases are known to exist. Its now down to the crew to implement these protocols, which I'm sure they will do well. It's also up to the passengers on board to get tested if they have symptoms for their own good and that of their fellow passengers and crew.
  19. OK - lets clear up a few things. I'm not up to speed on this specific incident but am happy to give some wider context. In advance of arriving at each port, weeks in advance, P&O will have agreed protocols with each local authority. In general, that is disembarkation at the next port as this reduces the risk of the spread of the virus on board ship. Additionally, by being on land, if the condition deteriorates then hospital treatment is readily available without the restrictions of being at sea. Yes, there are quarantine cabins on board both for positive cases and separately for close contacts. These will used by anyone testing positive until they are disembarked. They will also be used for precautionary quarantining of close contacts. Close contacts are not disembarked as they may not be positive. If you have bought the correct travel insurance which includes Covid cover, then the point of incidence is the point you are confirmed as positive on board - which is the PCR test rather than an LFT anti-gen test. You will not therefore have to cover the cost of in-situ quarantining or returning home as your insurance covers medical and repatriation. That said, as is usual, you may have to pay the cost up front and claim back. In-situ quarantine hotels, for this purpose, are part of the medical journey home. For these purposes, a Quarantine hotel is more akin to hospitalisation. The typical Heathrow airport quarantine hotel which you have to use irrespective of your Covid test result, but because of travelling from a red list country are not covered by insurance policies. P&O through their care team will make arrangements with the local authorities for quarantine and then travel home. If you are Covid positive, no airline will allow you to fly. The P&O care team will help liaise with insurance companies and will remain in contact (often physically in the same location) until you return home.
  20. The countdown to Azura’s return to service begins on Thursday evening as she lets go of her lines in Belfast and heads back to Southampton from exile ‘up north’! She is due to leave the ship maintenance quay in Belfast around 23:00 on Thursday and pick up her Solent pilot off the Nab Tower late Saturday evening. I understand, she is due in to Southampton for provisions and contractors before heading off to dry dock on Monday lunchtime. She will return around 3 weeks later for service ramp up, commencing weekly onboarding of stores and crew with the assistance of the Southampton return to service team before undergoing her Covid protocol accreditation. Azura is scheduled to leave Southampton at the very start of December for a non-passenger repositioning across to Barbados where she will collect her first passengers.
  21. The plan for each ship is different. For example, Azura is going straight into service from Barbados rather than Southampton.
  22. I understand that P&O were only trying to sell 40% for this cruise to bed the crew in. This is the first restart which is direct to international cruising, and the first restart which includes ports on their first cruise. So, I would suggest they sold 93% of their desired capacity.
  23. Have they each had two jabs? If they’ve only had one in line with Government recommendations then they still don’t pass P&Os criteria.
  24. Looks like I’m also affected by this on my future cruise. It also affects all family Christmas cruises. There was no warning of this, some very upset staff and guests. For transparency, all staff bookings were cancelled ahead of any guest bookings but that was still not ‘enough’. What is not clear is why they didn’t stop selling when they hit their unvaccinated limit. Crazy. Stupid.
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