Live on Whisper from 1st timer to SS

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#1
Canada
138 Posts
Joined Dec 2008
We are gold level Regent cruisers who are part of a group on Silver Seas. As proud Canadians, we are thrilled to share our east coast. However, we are underwhelmed by our experience so far in SS.
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,
#2
Colorado
1,543 Posts
Joined May 2011
Originally posted by witt's end
We are gold level Regent cruisers who are part of a group on Silver Seas. As proud Canadians, we are thrilled to share our east coast. However, we are underwhelmed by our experience so far in SS.
And, may we ask why you’re underwhelmed? Lots of Regent passengers here that enjoy SS too, so I’m not sure what the point of your topic is.


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#4
Atlanta
5,914 Posts
Joined Jun 2004
Hi Katie and Big John, thanks for beginning to share your Silver Whisper on board experience.

Fair Winds and Following Seas--do hope your cruise improves.
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#5
225 Posts
Joined Sep 2005
Oh dear, how disappointing for you. if you could be more specific in due course about what you have experienced, that would help those of us who will be boarding in the near future.
Thanks
Rp
#6
Philadelphia, PA
30 Posts
Joined May 2003
I am Gold on Regent and have sailed with them way back when it was just the Song of Flower and the Diamond. I am currently on my first Silversea cruise (Silver Spirit), and I respectfully disagree. I have found that Silversea exceeds what I have experienced on Regent EXCEPT for when it was Song of Flower with Captain Dag as master of the vessel. But I don’t think any cruise line today can replicate those halcyon days. Silversea comes closest. Regent is a shell of what it was when it was Radisson Seven Seas Cruises.
#7
Canada
138 Posts
Joined Dec 2008
Hi all,
I am typing from my phone because we have not purchased wifi and will be pleased to expand on my experiences as the cruise continues.
The ship itself is lovely and comparable to other lines we have sailed.
It is in the area of customer service that is disappointing. Yesterday I was in the buffet restaurant for lunch for 20 minutes and no one passed by to see if I wanted water or something from the bar.
Last night at dinner our table of 8 watched in amazement as we sat with every wine glass empty. The table beside us requested the bottle be left on their table.
The waiters use iPads to take the orders. I'm sure it reduces errors but it significantly decreases their level of interaction with us. No eye contact, brief responses, just order takers.
Though not a foodie, I have been very pleased with every meal.

I'm sorry that my initial post was so vague and I will answer questions along the way.

We have a sea day today and a substitute stop at Ile's de la Madeleine tomorrow. The reduced speed required to protect the Right Whale meant that we couldn't reach Charlottetown. Perhaps we will spot whales today.
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,
#8
london
1,349 Posts
Joined Feb 2007
Witt’s end,

Who is the Hotel Manager and/or Restaurant Manager on Whisper and what responses to any complaints you make are you getting from them?

We are Diamond Elites on Seabourn going on our first Silversea cruise in 3 weeks and it’s on your ship. I am disheartened to imagine that our “test cruise” will be our last on this line if service standards are so wanting. Good food/poor service is better than the other way around. But no way at these prices!

I hope Silversea on board management is listening to you and your friends.

Happy and healthy sailing!
#9
Bermuda
1,636 Posts
Joined Feb 2007
[quote=witt's end;54220528 Yesterday I was in the buffet restaurant for lunch for 20 minutes and no one passed by to see if I wanted water or something from the bar.
Last night at dinner our table of 8 watched in amazement as we sat with every wine glass empty. The table beside us requested the bottle be left on their table.
.[/quote]

Wow! That's so unusual, I wonder if something has happened behind the scenes.

Having very recently disembarked after 17 days on the Whisper, I was quite glad to have a chance to let my liver rest and recover - drinks of all sorts were freely and promptly offered in all venues.

And I so enjoyed my Whisper experience that I've squeezed in another trip on her (Nov 2nd) before my first Muse cruise (Dec 6th), just because I could. OMG gasps my liver, to mix a metaphor.

PS I just remembered that Sergio went on holiday just after I disembarked so maybe the current Maitre D' isn't up to speed? Henry D'Roza was the HD and he seemed to be everywhere all the time, maybe he's having a break too?
#10
UK
6,905 Posts
Joined May 2012
Sorry to read of your dissapointments. It does seem sort of weird that with a whole sea day before that you weren't able to make up that time and head for Charlottetown as originally planned.

Hope things get better for you. And tell them to leave at least four bottles of wine on the table .....
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Jeff

#12
london
1,349 Posts
Joined Feb 2007
Ipad order taking is on Seabourn, too, for close to 2 years. It makes an electronic relay to kitchen stations possible so that controls on delivery and prep for additional demand are manageable in ways that are just not possible with paper. I have seen the screens delivering this data live when touring various stations within Seabourn kitchens. Very smart application of technology for busy and noisy work areas serving their excellent restaurants.

On the other hand, the use of such technology was never meant to reduce
interaction with guests by wait staff. Reduce errors Yes, allow more time to describe choices following the pre-meal briefings another Yes.

Staff engagement with customers should be natural to well trained and professional staff.

Happy and healthy sailing!
#13
141 Posts
Joined Jan 2017
My goodness, totally the opposite experience we had on the Whisper less than a month ago. We took the galley tour and the iPad ordering process was explained. It certainly didn’t negatively affect our interaction with the wait staff.

We certainly never had to wait for any type of service.

Whenever we’ve had any issues we’ve mentioned it to either the MD, HD or even just a word to the room attendants. Reaction is usually immediate.


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#14
Canada
138 Posts
Joined Dec 2008
We are having a lovely, leisurely day at sea. The Pub Lunch was a lot of fun with a sing along and the bonus of a pod of dolphins passing through.
One advantage to the iPad was evident today when the grill manager called us by name.
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,
#15
Bermuda
1,636 Posts
Joined Feb 2007
You might be surprised, and possibly a little alarmed, by how much information about you is on that iPad.
Soon after they were introduced, it became clear that my information was actually muddled up with someone else's which showed multiple food allergies and other problems (none of which were mine, I can and do eat anything) - there was a great deal of waiter angst as they struggled to politely stop me ordering food that their iPad told them would kill me!
It took about four cruises before I could get their database corrected, but along the way I was shown what it said - most of the information was about me (the allergy stuff appeared to have been added recently, presumably it should have been added to someone else's profile) and it contained all sorts of information, pretty much going back to when I started sailing SS.
They try and know as much about you as they can, for obvious marketing reasons.
A couple of cruises ago, when first meeting my butler (had never sailed with him before), as I drew breath to mention my usual fridge preferences, he beat me to it and reeled off word for word what I had said on earlier cruises.


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#16
Canada
138 Posts
Joined Dec 2008
Good to know! As my mother used to say, I better "mind my P's and Q's"!
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,
#17
wakefield england
474 Posts
Joined Jan 2010
Originally posted by witt's end
Hi all,
I am typing from my phone because we have not purchased wifi and will be pleased to expand on my experiences as the cruise continues.
The ship itself is lovely and comparable to other lines we have sailed.
It is in the area of customer service that is disappointing. Yesterday I was in the buffet restaurant for lunch for 20 minutes and no one passed by to see if I wanted water or something from the bar.
Last night at dinner our table of 8 watched in amazement as we sat with every wine glass empty. The table beside us requested the bottle be left on their table.
The waiters use iPads to take the orders. I'm sure it reduces errors but it significantly decreases their level of interaction with us. No eye contact, brief responses, just order takers.
Though not a foodie, I have been very pleased with every meal.

I'm sorry that my initial post was so vague and I will answer questions along the way.

We have a sea day today and a substitute stop at Ile's de la Madeleine tomorrow. The reduced speed required to protect the Right Whale meant that we couldn't reach Charlottetown. Perhaps we will spot whales today.






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#18
Canada
138 Posts
Joined Dec 2008
I received a call from the HD today to discuss my concerns which btw appear to be resolved as the days pass and crew members gain experience on the ship. I would no longer use the term 'underwhelmed' to describe my customer service experience. We are frequently addressed by our names and our preferences are offered to us naturally.
Iles de la Madeleine is a quaint, windswept fishing village with steep red cliffs and brightly painted buildings.
Tomorrow is Sydney Nova Scotia.
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,
#19
London, but not in the EU (soon)
2,126 Posts
Joined Oct 2007
Originally posted by witt's end
I received a call from the HD today to discuss my concerns which btw appear to be resolved as the days pass and crew members gain experience on the ship. I would no longer use the term 'underwhelmed' to describe my customer service experience. We are frequently addressed by our names and our preferences are offered to us naturally.
Iles de la Madeleine is a quaint, windswept fishing village with steep red cliffs and brightly painted buildings.
Tomorrow is Sydney Nova Scotia.


Glad to hear that things are improving for you and Silversea is meeting your expectations. By the way, who is the HD?


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#20
Canada
138 Posts
Joined Dec 2008
Marius Octavian Sima is HD
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2018 - August - Around Iceland, Windstar Pride
2018-May - Barcelona and Grand Prix, WindStar Pride
2018-March - Bali to Hong Kong, Regent Voyager
2017-October - Montreal to New York, Silver Sea Whisper


2017-May - Prague to Budapest, Scenic River Cruises
2016 - September - Amsterdam to Basel, Viking
2016 - July - Unveiling History, Regent Explorer
2015 - September - Paris & Normandy, Uniworld
2015 - August - British Isles, Regent Voyager
2014 - September - Black Sea, Windstar Pride
2014 - September - Istanbul to Athens, Windstar Pride
2014 - July - Realm of the Vikings, Regent Voyager

1999-2013 - 7 Princess, 7 Wind Star, 5 Regent, 3 Celebrity, 3 Royal Caribbean, 2 Carnival, 1 Seadream Yacht Club, 1 Delta Queen, 1 Paul Gauguin,