what does my travel ins provide in this case?

[att]

Returned on Tues from a great cruise on the NCL Gem. The return home was a nightmare. I'll try to make it short. Going from Barcelona to Paris and then on to Atlanta. Flight from BCN was slightly delayed and made an already short time btwn flights even shorter. Our friends. also on this flight but going on to Ohio were escorted to their flight and when we asked we were waved off to find the gate, a terminal away, without direction. Missed the flight,rebooked on the next flight 3 hrs later, no complaint yet.However long story short after about 6hrs on the tarmac,with 2 different mechanical problems the flight was cancelled. After many lines,confusion by airline staff were put up for night an hr away. Flight was at 1:30p,got to hotel about 10:30p. Did get home about 27hrs later than original flight.

We did receive credit vouchers from Delta but no one explained how to redeem them.

Since we had travel ins but there was no cost incurred, just aggravation , does travel ins usually provide any compensation for the "aggravation" of a cancelled flight or lost time? I'm just finally beginning to be Un jetlagged and know I will need to check the policy but wanted to know the "usual" handling of this kind of situation. I know all things considered we came out OK, it was just no fun experiencing it and there was a lot more to the story!!

[greatam]

Returned on Tues from a great cruise on the NCL Gem. The return home was a nightmare. I'll try to make it short. Going from Barcelona to Paris and then on to Atlanta. Flight from BCN was slightly delayed and made an already short time btwn flights even shorter. Our friends. also on this flight but going on to Ohio were escorted to their flight and when we asked we were waved off to find the gate, a terminal away, without direction. Missed the flight,rebooked on the next flight 3 hrs later, no complaint yet.However long story short after about 6hrs on the tarmac,with 2 different mechanical problems the flight was cancelled. After many lines,confusion by airline staff were put up for night an hr away. Flight was at 1:30p,got to hotel about 10:30p. Did get home about 27hrs later than original flight.

We did receive credit vouchers from Delta but no one explained how to redeem them.

Since we had travel ins but there was no cost incurred, just aggravation , does travel ins usually provide any compensation for the "aggravation" of a cancelled flight or lost time? I'm just finally beginning to be Un jetlagged and know I will need to check the policy but wanted to know the "usual" handling of this kind of situation. I know all things considered we came out OK, it was just no fun experiencing it and there was a lot more to the story!!

 

There MAY be a small ($150-250) payment for delayed flight. However, you will spend more time and effort getting that small amount than it is worth, IMHO.

 

Some of the problems COULD have been avoided with some research on your part. Did you study the airport map so you could easily move between terminals? Did you have alternative flights picked out so you could CALL the airline instead of trying to deal with long lines and frustrated agents at the airport. All the time you were standing in line WAITING, others were on their phones booking seats on whatever available flights there were. When you got to the front of the line, the tickets on the next flight out were most likely gone.

 

Were these cruise air tickets?? If so, you are at the mercy of the airline, who rebooked you ASAP per the parameters of cruise air tickets.

 

The Delta coupons may also be required to be turned into the insurance company, as you have already been compensated. There are two kinds of vouchers-one is like cash, one is a "free" ticket. While the free ticket sounds like the best deal, it definitely is not. Many, many restrictions on a lot of those "free" flight vouchers, which generally make them very difficult to use. Hopefully, you got the cash type of voucher.

 

Sorry, no compensation for aggravation. And as I posted, you may be required to turn over your vouchers if you try to make a claim. For what little benefit trip delay provisions are in most policies, let it go.

[paul929207]

Travel insurancewill reimburse you for out of pocket expenses for things like this. It doesn't sound like you had any.

[eandj]

we did receive credit vouchers from delta but no one explained how to redeem them. what do you mean?

just read the vouchers. Generally they are a dollar amount to be used on your next delta flight. Usually good for one year.

since we had travel ins but there was no cost incurred, just aggravation , does travel ins usually provide any compensation for the "aggravation" of a cancelled flight or lost time? I'm just finally beginning to be un jetlagged and know i will need to check the policy but wanted to know the "usual" handling of this kind of situation. I know all things considered we came out ok, it was just no fun experiencing it and there was a lot more to the story!!

your travel insurance will not pay you for aggravation. You did not miss the ship. You did not lose your bags etc. Your complaint is with delta and they already "paid" you for the aggravation.

have you never heard of flight delays before??:confused: If insurance companies paid for every flight delay they'd be out of business. life is tough. Get a helmet!

[att]

Criticism accepted but do you need to be so brutal? I was merely asking ,not whining, and since I paid for insurance I thought I'd check it out. Thanks for your help, I think!!

[Traveler353]

OP: Sadly no one here is going to know what your policy says. I would suggest you read it carefully and give the insurance company a call.

[PennyAgain]

Chances are your policy will only compensate you for money out and not aggravation. If you are going to be flying soon I would collect some airport maps with gate information off the internet or load up your IPhone if you have one with gate apps.

 

I've gotten lost trying to find gates and so now am much more prepared.

[imsulin]

You might be reimbursed for trip delay and certainly any out-of pocket expenses. I've always used Travelguard (full coverage). Travel insurers (like health insurers) have different policies, from full to limited coverage. I often fly out of ATL, and know the Delta unhappiness that can happen. Hope you saved all paperwork and any receipts. Call your insurer to find out your compensation. Good luck to you, and please let us know how it turned out!

[cruiseco]

Look at your policy and find the section that lists the travel delay benefits. This is from a Travelex policy:

 

"The Company will reimburse You for Covered Expenses on a one-time basis, up to the maximum shown in the Confirmation of Coverage, if You are delayed en route to or from the Covered Trip for five (5) or more hours due to a defined Hazard.

 

Covered Expenses include:

 

(a) any prepaid, unused, non-refundable land and water accommodations;

 

(b) any reasonable Additional Expenses incurred;

 

© an Economy Fare from the point where You ended Your Covered Trip to a destination where You can catch up to the Covered Trip;

 

(d) a one-way Economy Fare to return You to Your originally scheduled return destination."

 

If "aggravation" isn't listed (it won't be) then there is no compensation under the policy.

[greatam]

if You are delayed en route to or from the Covered Trip for five (5) or more hours due to a defined Hazard.

 

 

There is NO defined Hazard, per the OP. They missed the flight trying to get from terminal to terminal and it sounds like, got lost. Why was the original flight from BCN to Paris delayed? IF the minimum connecting time was observed even with the delay, the insurance company would most likely deny the claim. Force majeure may also come into play and the claim can be denied.

 

As I posted previously, let it go. You have been compensated by Delta. You may end up having to turn over your vouchers for a lesser amount in insurance compensation.

[6rugrats]

OP - since no cost was incurred, your ins. company won't pay you anything as unfortunately, PITA isn't a covered situation.

 

If you travel enough, sooner or later, you are going to run into delayed/cancelled flight situations. I'm glad this happened on the way home and not the way to the cruise.

 

I am not sure what kind of "credit vouchers" you received, so can't advise how to use them. Read them as they usually will state exactly what they are good for. If you have any questions, you may want to call DL.

[att]

Thanks to all for your input and we'll take the wise advice. Just in our defense 1. a computer glitch wouldn't let us early check in before or at kiosk, didn't have gate info until we had tkts 2 didn't get lost, long way btwn terminals 3 had an hr btwn connections and only 2TSA check lines 4 did not have an international phone,will look into this for next travel abroad.5 booked our own flights and actually got on the next scheduled flight so if we'd scheduled the next flight to give us more time it would have interestingly been the same result. We are fairly seasoned travelers, there were about 6 other passengers also missing the connection. If the escorted other passengers(who had connections under an hr), like I said our friends made their connection which was under an hr bcs Air FRance staff escorted them,wondered why it wasn't done for all BUT we're home,no complaints , just had wondered since I'd never personally made a travel ins claim.

Didn't think my ? would stir up so much intensity:-)

[Traveler353]

Thanks to all for your input and we'll take the wise advice. Just in our defense 1. a computer glitch wouldn't let us early check in before or at kiosk, didn't have gate info until we had tkts 2 didn't get lost, long way btwn terminals 3 had an hr btwn connections and only 2TSA check lines 4 did not have an international phone,will look into this for next travel abroad.5 booked our own flights and actually got on the next scheduled flight so if we'd scheduled the next flight to give us more time it would have interestingly been the same result. We are fairly seasoned travelers, there were about 6 other passengers also missing the connection. If the escorted other passengers(who had connections under an hr), like I said our friends made their connection which was under an hr bcs Air FRance staff escorted them,wondered why it wasn't done for all BUT we're home,no complaints , just had wondered since I'd never personally made a travel ins claim.

Didn't think my ? would stir up so much intensity:-)

 

Hopefully you got pointed in the right direction to get your answer. It does not take much to stir up the intensity level here.;)

[eandj]

Criticism accepted but do you need to be so brutal? I was merely asking ,not whining, and since I paid for insurance I thought I'd check it out. Thanks for your help, I think!!

 

 

I apologize if I came out being brutal. I just don't get when people ask to be compensated for "aggravation". A flight with short times between transfers, especially overseas and in an unfamilair airport, is just asking for "aggravation" in this day of fewer and more full flights as well as security and customs policies. As the others pointed out, there were things you could have done differently and now you probably will.

Hopefully the cruise is providing you many happy memories!

[Fredr]

Hello,

 

We have always purchased travel insurance as part of our cruises. And we never had any problems from April of 1976 to April of 2009,or 30 cruises!

 

We missed our connecting flight from DFW to Buenos Aires, due to wild fires in Texas. We live in California and the FAA closed down DFW long enough for our flight from Ontario Airport to DFW to be delayed.

 

Access America reimbursed us for everything connected with the delayed flight including meals at the airports. So, if there were any meals, hotels, or transportation such as shuttles, purchased then you should submit a claim (did you save your receipts?).

 

I was very impressed with Access America's response. I did my part though, having receipts for everything.

 

The point...purchase the travel insurance from a reputable carrier.

[StillPooh]

Since we had travel ins but there was no cost incurred, just aggravation , does travel ins usually provide any compensation for the "aggravation" of a cancelled flight or lost time?

No.

[att]

eandj

apology accepted, always get great info from cc. I know have a great deal of experience for the next fabulous cruise!! And thanks to all other posters as well.

My short synopsis leaves out many details. As other posters had encouraged us to save receipts, we never spent any $ as we never got out of airline,security and customs lines for the 3hr layover and then for the post cancelled flight.We actually had sandwiches in hand and in line,that our 2nd flight started to board so we dropped those and ran back to the gate:-)It wasn't that staff was overwhelmed by passengers, they were excruciatingly slow and disorganized or they had only 2 agents for a planeload of folks. So we did not have any food or water from 8am until 11pm, Oh we did get A glass of water and a choice of a bag of peanuts or pretzels shortly before the 2nd flight was cancelled!! Its a story!!

[CPT Trips]

Criticism accepted but do you need to be so brutal? I was merely asking ,not whining, and since I paid for insurance I thought I'd check it out. Thanks for your help, I think!!

 

I'm reminded of a saying on another board I frequent . . . "There's no pixie dust on the ___ board." That said, thanks for provoking some advice we may need in the future.

 

A map of a foreign airport might help, but it's not easy to determine just how customs, luggage, security etc. will be handled. With that in mind, where do the experts suggest one find out the exact procedures for transiting a foreign airport in a non-english speaking country?

[eandj]

Be grateful that all the aggravation was on the way home, att.

This reminded me... We were flying to Miami a few years ago for a land vacation. We sat next to a couple from the Vancouver area, that were having the flights from hell. They left home TWO days precruise, but with all kinds of snags, weather delay included, they were going to end up in Miami only about 3 hours before their ship was scheduled to leave!! They never got ANY of their rest time at their Miami hotel precruise. We felt so bad, as it was a much delayed honeymoon (4 yrs late). To this day we remember them and hope they made it to their ship. :eek:

 

So.. agrravation means many things to many people.;)