Elation Propulsion + 72$

[framerman]

Thanks for the insight. I guess it is a "wait and see" at this point for us and hope I can get someone that will tell me the real truth so we can make an informed decision.

I have to agree with you about getting further compensation. I would call in and ask. It seems to me that since everyone had to be on the ship for that extra day, they made a lot more money in drinks, shopping and in the casino then that $72 pp. I understand that things happen but customer service and treating people fairly is of upmost importance in any business!

 

Another question if someone knows: I know the Carnival sails about today, I am assuming for 5 days. That would bring it back on Thur. We sail about Monday Jan. 24th. Where is the ship from Thursday to Monday? Is it on a 4 day cruise?

Yes it is on a four day....Coz and back.........we are booked on this cruise

 

Any new info would be greatly appreciated

[framerman]

Policy states that the refund it $0 and I talked to the lady at Carnival about the fact that we booked under the assumption we were going to two ports and booked specifically to go to Calica (we live in New Orleans and could have gone on a cruise out of NO but they don't go to Calicia). She said that in this situation, she does not know what Carnival would do. She said it varies and sometimes they suprise her. I haven't read through the fine print or even tried to get a real answer about refunds since I am hoping that I don't have to. Even allowing us to change to a different sail date with no refund would be fine with us. Going on a 5 day cruise with only one stop isn't for us at all!

You will get zip....Contract states they do not guarantee ports of call

[firefly333]

You will get zip....Contract states they do not guarantee ports of call

 

Ya never know. I had a problem on Princess and they offered me a $100 future OBC .. which I never used, as they pulled out of Galveston, and I had all the cruises I could book at the time .. and one problem with Carnival.. even if I never use it .. you might get something off a future cruise, or a little extra perk.

 

All it costs is the time to contact them.

[donaldsc]

I know that the cruise contract says that no ports are guaranteed. I also know that they will refund you the port taxes you paid if you miss a port. However, if you miss a port because the ship is broken and not because of acts of God; i.e., weather - they should give you more than $72 back.

 

DON

[Vanessa L]

I know that the cruise contract says that no ports are guaranteed. I also know that they will refund you the port taxes you paid if you miss a port. However, if you miss a port because the ship is broken and not because of acts of God; i.e., weather - they should give you more than $72 back.

 

DON

 

They get around that simply by saying no port is guaranteed. By not stating WHY the port would necessarily be missed, they have an all encompassing statement. No port is ever guaranteed. Period. End of story. No refund for you grasshoppa.

[ineed-a-vacation]

I'm on that ship in a couple of weeks, so I am definitely watching to see what else comes from this. I'm on the board right now because I know it's almost time for them to set sail, so I'm hoping they leave without any problems.

[kerrytens]

Gee, this whole situation is sounding all too familiar to me. I left on the Destiny exactly one year ago today on its infamous 'cruise to nowhere' as I refer to it now somewhat unfondly. We left Miami late, cruised at 20 knots for part of the first day and then bam, here come those pesky propulsion issues again. We eventually did limp back to Nassau (not a scheduled port) and stayed there overnight in hopes that the engineers could put yet another bandaid on this wounded ship. Eventually CCL announced a much needed drydock. Great ship, great crew but that is where my praise ends for CCL sadly.

 

If memory serves me right we got around $70/pax too and nothing more. I contacted CCL a few times and nothing extra was ever offered. OP, good luck to you. May you have better luck than I.

[GRAMMYTAN]

I have friends who were to sail the Elation today. This was only their second cruise (we introduced them and got them hooked earlier this year). She sent me an email this morning saying that a friends who works in the Mobile Cruise Terminal and called her at 8:30 this morning and said that the ship was fixed and they would be sailing as scheduled. I hope that the ship truly is fixed and our friends have a great time.

By the way, since the ship did not arrive into Cozumel until late afternoon, did it have an overnight stop, or when did it sail out of Cozumel?

The only thing we have ever gotten for compensation for a missed port is $20 OBC, so the $72 was much better. However, I still hate it when things turn out this way on our and your vacations. Bummer.

[firefly333]

Gee, this whole situation is sounding all too familiar to me. I left on the Destiny exactly one year ago today on its infamous 'cruise to nowhere' as I refer to it now somewhat unfondly.

 

Im hoping its not another Destiny, as the problem continued for a while before they finally got it fixed for real.

[hawaiibound24]

It looks like she left nearly on time today... and is currently sailing through Mobile Bay at 12.4 knots.

[hawaiibound24]

I have friends who were to sail the Elation today. This was only their second cruise (we introduced them and got them hooked earlier this year). She sent me an email this morning saying that a friends who works in the Mobile Cruise Terminal and called her at 8:30 this morning and said that the ship was fixed and they would be sailing as scheduled. I hope that the ship truly is fixed and our friends have a great time.

 

By the way, since the ship did not arrive into Cozumel until late afternoon, did it have an overnight stop, or when did it sail out of Cozumel?

 

The only thing we have ever gotten for compensation for a missed port is $20 OBC, so the $72 was much better. However, I still hate it when things turn out this way on our and your vacations. Bummer.

 

 

I think it left about 9 or 10 that night.... later than scheduled.

[moonandsun]

As a newly solo cruiser, I refuse to pay 200% for Carnival when I can do much lower solo supplements on other lines. I dont love Carnival enough to pay 200%.

 

.. and back to Elation .. Im still concerned. If it never got up to speed on the way back, who knows if it can or cant. Time will tell.

Make sure you let us know how it goes, Fire. We are booked on her Feb 17th.

[staceywstbrk]

Where do you go to get that info of where the ship is at and how fast it is going?

[firefly333]

Make sure you let us know how it goes, Fire. We are booked on her Feb 17th.

 

I will. I have a hotel and driving this time, so whatever happens, more than likely it wouldnt be a issue to deal with. I would be more concerned if I was flying in. Im with a group and someone posted they are flying in from another country. I have to say Im surprised for a 5 day Elation cruise. I told them to bring something warm to wear, its winter here. I think they are coming from Austalia.

 

Im just wanting more than anything to keep on top of the news.

[*Mach*]

I know that the cruise contract says that no ports are guaranteed. I also know that they will refund you the port taxes you paid if you miss a port. However, if you miss a port because the ship is broken and not because of acts of God; i.e., weather - they should give you more than $72 back.

 

DON

 

 

When you purchased your cruise you agreed to the following:

The Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other vessels in any circumstances, to return to or enter any port at the Master’s discretion and for any purpose and to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or all port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not limited to safety, security, adverse weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of Guests or crew, or late air, sea, car or motor coach departures or arrivals, mechanical breakdowns, US or foreign governmental advisories or travel warnings, all such deviations being considered as forming part of and included in the proposed voyage.

http://www.carnival.com/cms/Static_Templates/ticket_contract.aspx?icid=CC_Footer_84

Yes, it is a fairly all encompassing statement. The mistake that folks make is that they look at at cruise ship as a means of transportation and it's really not. A cruise ship is a destination unto itself.

Does anyone think the airlines would compensate you if you had to divert to an alternate airport due to weather? Nope... look at what happened recently with the snow storms in the east/northeast.

:)

[hawaiibound24]

Where do you go to get that info of where the ship is at and how fast it is going?

 

 

http://www.marinetraffic.com

 

Find the ship it will tell you that along with current location and show it on the map.

[donaldsc]

When you purchased your cruise you agreed to the following:

The Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other vessels in any circumstances, to return to or enter any port at the Master’s discretion and for any purpose and to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or all port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not limited to safety, security, adverse weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of Guests or crew, or late air, sea, car or motor coach departures or arrivals, mechanical breakdowns, US or foreign governmental advisories or travel warnings, all such deviations being considered as forming part of and included in the proposed voyage.

http://www.carnival.com/cms/Static_Templates/ticket_contract.aspx?icid=CC_Footer_84

Yes, it is a fairly all encompassing statement. The mistake that folks make is that they look at at cruise ship as a means of transportation and it's really not. A cruise ship is a destination unto itself.

Does anyone think the airlines would compensate you if you had to divert to an alternate airport due to weather? Nope... look at what happened recently with the snow storms in the east/northeast.

:)

 

I fully understand that the cruise contract basically says that they promise you nothing. In fact, they could probably legally get away with not even leaving the home port and having you spend your entire "cruise" tied up. I also understand that in cases of "acts of God" such as weather, you can not expect them to put the ship in danger.

 

That said, there is a difference between "acts of God" and busted engines. I would not expect a full refund or even a significant refund but a $70 refund is insulting. Why even bother?

 

DON

[rcrx]

I think it left about 9 or 10 that night.... later than scheduled.

 

We left about midnight..but had to be back on board at 930

[Cindy Lou Bou]

You're not really missing anything in Calica. It's pretty much a rest stop. But I do think they should have handled the problem better than they did. And giving everyone $72 they knew people would give it back to them spending it on drinks, merch, etc. I'm going on the Elation on Feb 6th. and hopefully nothing like that will happen. But if so I don't think I would care too much.

[kerrytens]

I fully understand that the cruise contract basically says that they promise you nothing. In fact, they could probably legally get away with not even leaving the home port and having you spend your entire "cruise" tied up. I also understand that in cases of "acts of God" such as weather, you can not expect them to put the ship in danger.

 

That said, there is a difference between "acts of God" and busted engines. I would not expect a full refund or even a significant refund but a $70 refund is insulting. Why even bother?

 

DON

Agreed!!! And the knife is dug in even deeper when one reads about cruises that missed a port or two who received more compensation for similar issues.

 

Mach, if a line is going to have an all encompassing 'we promise nothing' clause then they really need to have a no exceptions clause too to the compensation. It's either all in or all out - no making up the rules as you go along. That is my biggest argument with the line.

[hawaiibound24]

You're not really missing anything in Calica. It's pretty much a rest stop. But I do think they should have handled the problem better than they did. And giving everyone $72 they knew people would give it back to them spending it on drinks, merch, etc. I'm going on the Elation on Feb 6th. and hopefully nothing like that will happen. But if so I don't think I would care too much.

 

 

Playa del Carmen is a very nice shopping and beach area..... it is only 5 miles from Calica...... BTW, I was watching the Travel Channel today and Andrew Zimmerman (the guy who eats the weird food) got engaged there. Also the Tulum is very close too.

[World Gallery]

You're not really missing anything in Calica. It's pretty much a rest stop. But I do think they should have handled the problem better than they did. And giving everyone $72 they knew people would give it back to them spending it on drinks, merch, etc. I'm going on the Elation on Feb 6th. and hopefully nothing like that will happen. But if so I don't think I would care too much.

 

I guess the port vs. sea day is just all very subjective. We booked this cruise specifically for Calica. My husband and I went many years ago to Xcaret but went from Cozumel. Getting to Xcaret and back took up a lot of time and we didnt have much time at Xcaret. When we heard that the Elation out of Mobile was going to Calica, we were very happy. We live in New Orleans with a few cruise options that leave from here but are choosing to drive to Mobile specifically for Calica.

I think people book cruises for many different reasons which is one reason why I think cruises appeal to such a wide audience. We personally put the ports as our top priority when choosing a ship and why not. The cruise lines put a lot of effort into marketing their ports and ship excursions so they know that some people are very interested in this aspect of cruising.

[World Gallery]

www.marinetraffic.com

 

Find the ship it will tell you that along with current location and show it on the map.

 

Thanks for this website! I was able to find the Elation. It is going 12.4 knots. I compared this to other cruise ships traveling right now and they are going faster than this, about 18 knots. I look up the max. speed of the Elation and it is 24.8 knots. I do not know anything about "knots" and what is normal. Can anyone shed some light? My husband is giving me all kind of theories and he doesn't know anything about "knots" either!

[hawaiibound24]

I would guess 12 to 15 knots was normal for traveling in the bay and once they get to international waters, they will speed up. The fact they left nearly on time today is a good sign. BTW, she is no longer reporting so she must now be out of range for this system (either that or it is turned off which I think they can do). I am sure we will here if she makes it to Progreso on time.

[vanityfur]

You're not really missing anything in Calica. It's pretty much a rest stop.

 

 

It's the entry point for Playa del Carmen. Not a rest stop. It was never meant to be a stop on its own... The point was to find a location for ships to dock near Playa... Now, with Calica as a stop, excursion options are expanded, as you no longer have to include ferry times into travel considerations onto the mainland...