Customer Service....

[chrisC84]

Carnival customer was beyond great today (after speaking to a supervisor of course, name was willy). Our cruise on the Breeze got canceled on 02/10 due to the Blizzard. Our flights got canceled and we had to cancel our booking as we were unable to get down there! I spoke to Berkeley insurance today who wanted me to wait 4-6 weeks for a refund, yeah right. I called Carnival and after being on the phone with them for ALMOST 2 HOURS, they were able to transfer everything over to the Breeze cruise in 2 weeks!

 

We went from being on the main deck balcony to the vista deck balcony! What a stressful few days up here in MA!!! 2.5ft of snow, travel ban by the governor, etc. etc. etc.

 

Glad to say I will be on the Breeze with my wife in 2 weeks, can't wait! Our second carnival tour!:):cool::D:o

[Doug910]

...That's great news! Glad to see Carnival came through for you!

 

...You're going to LOVE the Breeze! Wife and I sailed a 6 day last month and were very impressed by the ship and staff. We're even trying to squeeze in another 6 day trip before the Summer. Have a great trip!

[BenjiRodney]

Way to go, enjoy.

[Cruizinman]

Great for you !

I feel Carnival customer service is in dire need of improvement, based on several of my past cruise experiences.

[sparks1093]

Thanks for sharing the success story.

[WetToes]

Good for you! ;)

[CdrescherRBL152]

Great to hear. Despite all the stories, have nevr had any problems with customer servive at Carinval, pther then taking a bit of time on the phone. Here in Worcester they tells we got 27.5" but there was there was well over 3 feet in the parking lot when I got up Saturday and was still snowing.

[lady_cruiser]

So glad you worked it out.

[lucky13elec]

Have a blast.

Sea Carnival not evil all the time.;)

[deedle7544]

Glad to hear - I was on the phone with them last night, also got everything accomplished very easily. Too mnay times only the negative stories get posted.

 

Enjoy a great cruise!

[Breezy72]

Yay for you and your wife! Glad it all worked out. :)

 

Are you on the March 2nd cruise?

[jimbo5544]

Carnival customer was beyond great today (after speaking to a supervisor of course, name was willy). Our cruise on the Breeze got canceled on 02/10 due to the Blizzard. Our flights got canceled and we had to cancel our booking as we were unable to get down there! I spoke to Berkeley insurance today who wanted me to wait 4-6 weeks for a refund, yeah right. I called Carnival and after being on the phone with them for ALMOST 2 HOURS, they were able to transfer everything over to the Breeze cruise in 2 weeks!

 

We went from being on the main deck balcony to the vista deck balcony! What a stressful few days up here in MA!!! 2.5ft of snow, travel ban by the governor, etc. etc. etc.

 

Glad to say I will be on the Breeze with my wife in 2 weeks, can't wait! Our second carnival tour!:):cool::D:o

Good for you. Consider yourself a lucky guy, could have been much worse. Enjoy your cruise.

[lonig]

I am so happy for you - enjoy the cruise and your story was great to read.

[JRock59]

Wonderful! :) And thank you for posting as others have said usually only the complainers post here. I've also had excellent service from Carnival both over the phone and in person on a ship. Yes it may take a while when calling to get it all straighten out but in the end it's so worth the time! ;)