chrisC84 Posted February 12, 2013 #1 Share Posted February 12, 2013 Carnival customer was beyond great today (after speaking to a supervisor of course, name was willy). Our cruise on the Breeze got canceled on 02/10 due to the Blizzard. Our flights got canceled and we had to cancel our booking as we were unable to get down there! I spoke to Berkeley insurance today who wanted me to wait 4-6 weeks for a refund, yeah right. I called Carnival and after being on the phone with them for ALMOST 2 HOURS, they were able to transfer everything over to the Breeze cruise in 2 weeks! We went from being on the main deck balcony to the vista deck balcony! What a stressful few days up here in MA!!! 2.5ft of snow, travel ban by the governor, etc. etc. etc. Glad to say I will be on the Breeze with my wife in 2 weeks, can't wait! Our second carnival tour!:):cool::D:o Link to comment Share on other sites More sharing options...
Doug910 Posted February 12, 2013 #2 Share Posted February 12, 2013 ...That's great news! Glad to see Carnival came through for you! ...You're going to LOVE the Breeze! Wife and I sailed a 6 day last month and were very impressed by the ship and staff. We're even trying to squeeze in another 6 day trip before the Summer. Have a great trip! Link to comment Share on other sites More sharing options...
BenjiRodney Posted February 12, 2013 #3 Share Posted February 12, 2013 Way to go, enjoy. Link to comment Share on other sites More sharing options...
Cruizinman Posted February 12, 2013 #4 Share Posted February 12, 2013 Great for you ! I feel Carnival customer service is in dire need of improvement, based on several of my past cruise experiences. Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted February 12, 2013 #5 Share Posted February 12, 2013 Thanks for sharing the success story. Link to comment Share on other sites More sharing options...
WetToes Posted February 12, 2013 #6 Share Posted February 12, 2013 Good for you! ;) Link to comment Share on other sites More sharing options...
CdrescherRBL152 Posted February 12, 2013 #7 Share Posted February 12, 2013 Great to hear. Despite all the stories, have nevr had any problems with customer servive at Carinval, pther then taking a bit of time on the phone. Here in Worcester they tells we got 27.5" but there was there was well over 3 feet in the parking lot when I got up Saturday and was still snowing. Link to comment Share on other sites More sharing options...
lady_cruiser Posted February 12, 2013 #8 Share Posted February 12, 2013 So glad you worked it out. Link to comment Share on other sites More sharing options...
lucky13elec Posted February 12, 2013 #9 Share Posted February 12, 2013 Have a blast. Sea Carnival not evil all the time.;) Link to comment Share on other sites More sharing options...
deedle7544 Posted February 12, 2013 #10 Share Posted February 12, 2013 Glad to hear - I was on the phone with them last night, also got everything accomplished very easily. Too mnay times only the negative stories get posted. Enjoy a great cruise! Link to comment Share on other sites More sharing options...
Breezy72 Posted February 12, 2013 #11 Share Posted February 12, 2013 Yay for you and your wife! Glad it all worked out. :) Are you on the March 2nd cruise? Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted February 12, 2013 #12 Share Posted February 12, 2013 Carnival customer was beyond great today (after speaking to a supervisor of course, name was willy). Our cruise on the Breeze got canceled on 02/10 due to the Blizzard. Our flights got canceled and we had to cancel our booking as we were unable to get down there! I spoke to Berkeley insurance today who wanted me to wait 4-6 weeks for a refund, yeah right. I called Carnival and after being on the phone with them for ALMOST 2 HOURS, they were able to transfer everything over to the Breeze cruise in 2 weeks! We went from being on the main deck balcony to the vista deck balcony! What a stressful few days up here in MA!!! 2.5ft of snow, travel ban by the governor, etc. etc. etc. Glad to say I will be on the Breeze with my wife in 2 weeks, can't wait! Our second carnival tour!:):cool::D:o Good for you. Consider yourself a lucky guy, could have been much worse. Enjoy your cruise. Link to comment Share on other sites More sharing options...
lonig Posted February 12, 2013 #13 Share Posted February 12, 2013 I am so happy for you - enjoy the cruise and your story was great to read. Link to comment Share on other sites More sharing options...
JRock59 Posted February 12, 2013 #14 Share Posted February 12, 2013 Wonderful! :) And thank you for posting as others have said usually only the complainers post here. I've also had excellent service from Carnival both over the phone and in person on a ship. Yes it may take a while when calling to get it all straighten out but in the end it's so worth the time! ;) Link to comment Share on other sites More sharing options...
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