pully8 Posted February 18, 2013 #1 Share Posted February 18, 2013 we are booked on 2 cruises 1st time with oceania. our ta today says oceania refuses to give us our cabin no/s, until after full payment? in fact we may not know until we board. is this normal?? we have done 4 cruises before and never had this issue before. thanks in advance. Link to comment Share on other sites More sharing options...
Mura Posted February 18, 2013 #2 Share Posted February 18, 2013 That's a surprise to me, unless you booked a guaranty. Normally we are told up front what our cabin number is. But if you have a guaranty, they don't know for a while (and not necessarily even at the final pay date). I'm not sure your TA is giving you the correct info. For example, we had a guaranty on a couple of cruises where we received the cabin number before final payment. We've never been in a situation where you may not know your cabin number until you board, but I HAVE heard of that happening. Most of the time we have booked early enough that there was no question about the cabin number, but a I said, it can happen. Mura Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #3 Share Posted February 18, 2013 I agree with Mura if you booked a GTY cabin then you may not get a number until you arrive at the port but usually you get it before that If you did not book a GTY cat then something does not sound right Are you waitlisted? the cruise looks like most Cat are Waitlisted then that is another story Did you pay a deposit? or just hoping you will get on the cruise? Do you have a booking number? Go online to Oceania website "Already Booked" log in there & see what it says Link to comment Share on other sites More sharing options...
pully8 Posted February 18, 2013 Author #4 Share Posted February 18, 2013 thank you. we have also emailed oceania for furthur clarification. we are new to ocean cruising but have done 4 river cruises and always knew our cabin number, so this all a new and different. great to learn new things and appreciate the help and advice. Link to comment Share on other sites More sharing options...
sitraveler Posted February 18, 2013 #5 Share Posted February 18, 2013 If you booked thru a TA you should communicate with O thru your TA. They will probably advise you to do this. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #6 Share Posted February 18, 2013 If you have a booking number I would log in & see what it has listed https://www.oceaniacruises.com/alreadybookedlogin.aspx?ReturnUrl=%2falreadybooked%2fdefault.aspx You may also need to fill in the Guest information form if you have not done so already Link to comment Share on other sites More sharing options...
Ka Honu Posted February 18, 2013 #7 Share Posted February 18, 2013 If you didn't book a GTY and you didn't get to select your stateroom, you may need a new travel agent. Link to comment Share on other sites More sharing options...
JimandStan Posted February 18, 2013 #8 Share Posted February 18, 2013 we are booked on 2 cruises 1st time with oceania. our ta today says oceania refuses to give us our cabin no/s, until after full payment?in fact we may not know until we board. is this normal?? we have done 4 cruises before and never had this issue before. thanks in advance. Something is rotten in Denmark. Either your Travel Agent does not understand how the system works. (which is a bad thing in itself). Or, they are lying to you (which is worse). :mad: You need a new Agent, DESPERATELY. Link to comment Share on other sites More sharing options...
pully8 Posted February 18, 2013 Author #9 Share Posted February 18, 2013 thanks for the comments. can you elaborate further on the term GTY? does it mean cabins are possibly overallocated, and passengers are later sorted or reallocated by upselling to cabins not booked and paid for on embarkation day?? does it mean you can book and pay for the option of a category of cabin, no actual number? the number/cabin is as the discretion of the cruise line? as said complete novice with ocean cruising, not sure we are prepared to take pot luck on arrival?? but perhaps there are no bad cabins. do most always get a cabin number on booking? we have in the past. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #10 Share Posted February 18, 2013 GTY =Guarantee Means that you pay for a specific cabin Category but you may not know your cabin until closer to sailing in some cases on the day of arrival at the port Did you book a GTY? The whole cruise looks like it is waitlisted or overallocated as you say There may not be any upselling going on but maybe some "move off" offers will be forthcoming we usually book early so we can choose the cabin we want If you booked recently this may not have been an option Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #11 Share Posted February 18, 2013 I noticed on the the Roll call you are from Australia That explains the TA problem Hope you get it sorted out Link to comment Share on other sites More sharing options...
pully8 Posted February 18, 2013 Author #12 Share Posted February 18, 2013 yes thanks for the info. we are learning a great deal from this experience. we are in the process of getting this sorted to our satisfaction. we think oceania will be an ideal cruise line for us. the reviews sound very favourable. we enjoy good food and a relaxed environment. thanks again for your prompt replies. we look forward to our trip. Link to comment Share on other sites More sharing options...
pacheco18 Posted February 18, 2013 #13 Share Posted February 18, 2013 Something is rotten in Denmark. Either your Travel Agent does not understand how the system works. (which is a bad thing in itself). Or, they are lying to you (which is worse). :mad: You need a new Agent, DESPERATELY. +1 - could not have said it better Link to comment Share on other sites More sharing options...
rundent Posted February 18, 2013 #14 Share Posted February 18, 2013 Would be nice if the OP mentioned if it is indeed a GTY reservation. I think it pretty much has to be. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #15 Share Posted February 18, 2013 Would be nice if the OP mentioned if it is indeed a GTY reservation. I think it pretty much has to be. Maybe not .. things work differently Down Under Link to comment Share on other sites More sharing options...
rhohea Posted February 18, 2013 #16 Share Posted February 18, 2013 Maybe not ..things work differently Down Under Just about to leave Australia for my 9th/10th Oceania cruise and on all of these except 1 (which was a guarantee) I have selected and been given my cabin number at time of booking, so not so sure that is her problem. A question for pully8 - if it is not a guarantee booking, why didn't you select your own cabin.(number)????? Link to comment Share on other sites More sharing options...
SMNYCruise Posted February 18, 2013 #17 Share Posted February 18, 2013 Is there any advantage to booking a GTY over a specific cabin number? Link to comment Share on other sites More sharing options...
Jancruz Posted February 18, 2013 #18 Share Posted February 18, 2013 Is there any advantage to booking a GTY over a specific cabin number? Definitely not Jancruz1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #19 Share Posted February 18, 2013 Is there any advantage to booking a GTY over a specific cabin number? For me NO But some others might think differently I would rather know my cabin location from the get go Lyn Link to comment Share on other sites More sharing options...
surfyachtie Posted February 18, 2013 #20 Share Posted February 18, 2013 Im curious as to why GTY is offered in the first place? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #21 Share Posted February 18, 2013 Im curious as to why GTY is offered in the first place? If all the cabins are booked the next step is a GTY when the GTY quota is full then they go to Wait listed They have a formula they usually get people that will cancel before final payment & then those on the GTY list get a cabin for the Cat booked and so on I am sure someone will explain it better than I am doing ;) Link to comment Share on other sites More sharing options...
surfyachtie Posted February 18, 2013 #22 Share Posted February 18, 2013 Interesting! We have fully paid for a GTY Booking A4 on Rivieras European Charms cruise in June and also have requested an upgrade to PH but are wait listed so sounds like anything could happen:) Link to comment Share on other sites More sharing options...
thunderbird56 Posted February 18, 2013 #23 Share Posted February 18, 2013 Is there any advantage to booking a GTY over a specific cabin number? If you book a GTY at the lowest level of a cabin class you are guaranteed to be assigned to that level or HIGHER. It can result in an upgrade. When I cruise on Princess I often book a GTY on the lowest balcony class and I have always ended with a higher class balcony or mini-suite. The downside is that you don't know where on the ship it could be. If you have areas that you need to avoid , e.g. for excessive motion, etc, you wouldn't want to do it. If you don't care you might want to take a chance. Realize you also have to be happy with the class cabin you pick if they find one for you. Don't book a guaranteed inside if you wouldn't want to be there. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2013 #24 Share Posted February 18, 2013 If you book a GTY at the lowest level of a cabin class you are guaranteed to be assigned to that level or HIGHER. It can result in an upgrade. When I cruise on Princess I often book a GTY on the lowest balcony class and I have always ended with a higher class balcony or mini-suite. Oceania does not work the way other lines do Sometimes you may get a free upgrade or you may get an upsell But if you book a GTY be prepared to get a cabin it the Cat booked Link to comment Share on other sites More sharing options...
surfyachtie Posted February 19, 2013 #25 Share Posted February 19, 2013 Sometimes it is the only thing left to book. Yes in our case it was. It seems to be a popular cruise as all of the categories are wait listed. Link to comment Share on other sites More sharing options...
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