Why are some people so entitled?

[luddite]

Seriously?

It is the age that we live in.

"What can we get away with" is a common question.

Children grow up with too much handed to them and no consequences for their actions. Then, they have babies. And the problem worsens.

We are doomed.

[taglovestocruise]

Another reason to fly in a day early, even more reason to fly in early if you are foolish enough to pass on trip insurance

[navybankerteacher]

That's a might big jump there.

a) we don't know what cruise line this was about

b) you don't know if they used the cruise lines flight options

 

There is a big difference between someone being stupid and passing out and someone missing a flight that was protected by cruise air or carnival's flight policies. It is not their fault and they are not "stupid" if their flight was delayed, despite what a lot of superior attitudes on cruise critic about people that don't fly in the day before think.

 

I did not equate the situations - I stated there was a logical extension from one situation to the next. If a cruise line sells a cabin and the purchaser does not use it for a portion of the cruise (regardless of whether it was an airline delay or other matter outside of that purchaser's control - although that is a tough claim for someone to make if they fly in on embarkation day) --- why should the cruise line make restitution -or bear any expense? The topic here is the sense of entitlement -- too many people feel that if they lose anything - regardless of cause - then someone owes them.

[taglovestocruise]

a big DITTO to navybanker

[CaroleSS]

The topic here is the sense of entitlement -- too many people feel that if they lose anything - regardless of cause - then someone owes them.

 

BINGO has bee called!!!

 

But, if NavyBankerTeacher would indulge me a little :)

The topic here is the sense of entitlement -- too many people feel that someone owes them......for everything!

[firerunner]

OK...I'm going to play devil's advocate here. I understand it's not the cruise line's fault they missed part of the cruise and that the line is in the business of making money. That said, if does not cost them a dime to refund a pro-rata portion of the drink package. In fact, their gross margin sky-rockets when they don't because they did not incur any cost for the drinks that were not consumed. The human labor is not incremental...the servers and bartenders are going to be there if they serve 1 drink or 10,000 drinks during the cruise.

 

Sometimes good customer relations is doing the right thing to make a someone happy. Obviously they had a customer who's vacation was already going into the dumpster. So the cruise line customer service people had a few options;

 

1) Do nothing to try to improve the disposition of a customer and run the risk of losing them in the future.

2) Refund 28.5% of the drink package and make your customer happy...possibly winning them for years to come and maybe motivating them to spend that money elsewhere on the ship.

 

I heard a great line somewhere and I apologize for not being able to give proper credit; "I didn't say it was your fault, I said I was going to blame you."

 

That applies here...

 

As a business owner I have to disagree with this. If the cruise line wasn't responsible for their flight, then the cruise line owes these people nothing.

 

Where do you draw the line?

 

1) We talked and talked about cruising, last months some friends of ours went on their first cruise and bought the drink package, she vomited the entire 5 days. She said she had at most three drinks the entire cruise because she was so sick.

 

Does carnival refund them because she was sick and didn't drink at all? Obviously this customers vacation was in the dumpster maybe the right thing to do was refund them the drink package? And if so..do they refund everyone that gets sick, or doesn't drink one day.

 

Where do they draw the line?

 

We will refund this person because they have a big mouth and yells the loudest (squeaky wheel gets the oil) but not anyone else and hope the word doesn't get out?

 

It is a fine line and Carnival has the right to say no, they are not entitled to their money back.

 

IMO

[YubaSutter]

If you read any of John Healds Blogs you see it ALL the time. People wanting refund because it rained, because the show in the main showroom was too loud ( they were in the front row) The comedy club comic was too raunchy ( at the well publicised "adults only" late show). I could go on. Don't get me started. deck chair hogs and saving seats at shows. Kids on the Adults only serenity deck, pushing all the buttons in the elevator. screaming babies at shows. "You can't fix stupid!" as Jeff Foxworthy says.

 

Jeff Foxworthy did not say "You can't fix stupid." It was RON WHITE. :rolleyes:

[Warm Breezes]

I read a review on NCL BA yesterday. The OP complained her cabin had TOO MUCH STORAGE. What? I've read about the crowds during the summer, the smoke near the casino, but too much storage? Reason: she forgot her jewelry in one of the hundreds of drawers. Complainers will find something to complain about, even when there is really nothing wrong.

 

Sent from my SAMSUNG-SGH-I337 using Forums mobile app

 

Well don't you know that it can't be her fault for leaving her jewelry behind....someone else is always responsible for things gone bad. Unfortunately that is the philosophy of many people now days. Very few know how to accept personal responsibility and that is a sad observation of our world today:(.

[sherilyn70]

As a business owner I have to disagree with this. If the cruise line wasn't responsible for their flight, then the cruise line owes these people nothing.

 

We have no idea if it was or was not the cruise lines flight responsibility since the problem was the OP just randomly used it as an example.

 

I agree

Sherrilyn,haven't seen you posting for a long time.

Hope you are feeling better!

 

Thank you, I have a new PET and CT scan this week and then see the oncologist on the 8th. It's been 3 months since the last scans so I'm nervous. I'll update in my thread after I see the doctor. Radiation wreaked havoc on my body, it was worse for me than chemo. I'm preparing to be told more chemo again after next week and potentially being told how much longer they think I might have based on what they see.

[wassup4565]

I know it wasn't your intention, Sherilyn, but your post has just reminded me that I have no cause for complaint. My heart goes out to you.

[sherilyn70]

I know it wasn't your intention, Sherilyn, but your post has just reminded me that I have no cause for complaint. My heart goes out to you.

 

Thank you. :) I really do appreciate it. As I remind everyone, we all have our own issues and problems and to us they can be big and do matter, regardless of how bad the person next to you may have it. I could have it much worse as well, I could have been diagnosed and died a few weeks later like many people do... instead I've been blessed with a year or two extra than they were.

[sail7seas]

Thank you. :) I really do appreciate it. As I remind everyone, we all have our own issues and problems and to us they can be big and do matter, regardless of how bad the person next to you may have it. I could have it much worse as well, I could have been diagnosed and died a few weeks later like many people do... instead I've been blessed with a year or two extra than they were.

 

 

Just want to send you all my best wishes, Sherilyn.

Hope you get the best possible report.

 

[sail7seas]

Well don't you know that it can't be her fault for leaving her jewelry behind....someone else is always responsible for things gone bad. Unfortunately that is the philosophy of many people now days. Very few know how to accept personal responsibility and that is a sad observation of our world today.

 

 

That is the way of our society these days.

Nothing is ever the individual's fault, it seems. There is always someone they will blame. Where did we lose the concept of personal responsibility? Hope someone finds it again for us. :rolleyes:

 

[PennyAgain]

You want to experience entitlement? Go work in a high-end hotel! Not a day goes by that I don't get some guest who thinks they deserve more than what they paid for or is unhappy with something that others rave about. I never thought about saying or doing some of the things these people do. I'm pretty good now at telling that someone is going to nitpick at everything at an attempt to get freebies, extra points, or even money back. Didn't get a balcony like your friends? Well, did you book a room with a balcony??? Pissed that you have to pay a resort fee?? Well, did you read the site where we have a resort fee??? Upset that you don't get free coffee??? Well, where did you see that we offered free coffee?? You want to cancel a reservation within the no-cancel window because your son/daughter/dog/cat has a game and you want to get your money back??? You're Platinum and want me to boot another guest from a suite because you want a suite upgrade that is BASED ON AVAILABILITY AT TIME OF CHECK-IN???

 

No wonder I go home and drink...

 

and it seems I'm the hotel guest people love to see walk in the door! I travel a well worn path and often return to hotels more than a few times. Glad to see me? Yes, most of the time.

 

Because I am a working person I make every effort to treat people decently, to remember names and to thank them when things are done and especially the extras.

 

When I walked into a famous San Diego hotel with my possessions in a trash bag as an airline/airport had destroyed my checked bag, not only did I receive sympathy but an assurance that this sort of thing is not unusual and they know that I don't travel with trash bags for luggage by choice.

 

As Keith1010 has long demonstrated with his behavior, it is better to be nice.

[navybankerteacher]

 

That is the way of our society these days.

Nothing is ever the individual's fault, it seems. There is always someone they will blame. Where did we lose the concept of personal responsibility? Hope someone finds it again for us. :rolleyes:

 

 

Outstanding post !!!!!!!!!!!!!!

[CaroleSS]

The only thing we can do is to "set a good example"....the rest is up to them!

[PennyAgain]

 

That is the way of our society these days.

Nothing is ever the individual's fault, it seems. There is always someone they will blame. Where did we lose the concept of personal responsibility? Hope someone finds it again for us. :rolleyes:

 

 

Yes, well stated. I waited in line at the pharmacy today to ask questions about my Medicare Plan D coverage. Not a bad wait at all, but some folks behind me were complaining bitterly about it. Their complaints grew as the minutes passed. They were very unhappy, but we all got a turn. some folks just seem to stay unhappy.

[kcwingwalker]

Yes, well stated. I waited in line at the pharmacy today to ask questions about my Medicare Plan D coverage. Not a bad wait at all, but some folks behind me were complaining bitterly about it. Their complaints grew as the minutes passed. They were very unhappy, but we all got a turn. some folks just seem to stay unhappy.

 

When I have to wait because someone ahead of me receives good service it does not bother me. It's well worth waiting to receive good service.

 

No one is so important that another one should be overlooked.