PompeySailor Posted May 17, 2014 #1 Share Posted May 17, 2014 (edited) Ok here we go Paid x2 deposits today of $1500 per cruise of which we thought Was strange as we booked higher categories prior at $750.00 Basically $250 PP We get contacted by our bank to say we have some weird activity going On in our account.. After some investigation we find both $1500 deposits authorized And x1 CREDIT for $1500 back in our account Both cruises on account are at Purchased status and both balances reflect $1500 being paid on both Has the upgrade fairy turned into the free money fairy!!!:confused: I know a few people have said there have been some RC IT issues Let's hope money back to customers is a positive thing On a serious note, has anyone experienced being credited money back:eek: Happy Days Edited May 17, 2014 by PompeySailor Grammar Link to comment Share on other sites More sharing options...
Clarea Posted May 17, 2014 #2 Share Posted May 17, 2014 Nope, never got any money back from Royal by mistake. Until now, I thought that was the one mistake their IT systems never made. Link to comment Share on other sites More sharing options...
PompeySailor Posted May 17, 2014 Author #3 Share Posted May 17, 2014 Nope, never got any money back from Royal by mistake. Until now, I thought that was the one mistake their IT systems never made. Agree we are not going to see the $1500, an error on their end for sure But an interesting one which will be a 1st will let you know the outcome Happy Days Link to comment Share on other sites More sharing options...
PompeySailor Posted May 17, 2014 Author #4 Share Posted May 17, 2014 So the DW has been onto C&A for 30 mins or so Very helpful, went through all 5 current bookings and they are baffled:rolleyes: Bank say it is RC, RC say it is the bank So here we have a 1st!!!! Over 9k saved , got 5 great deals, KSFx1 and BOGOHOx 3 and NCCx1 5 cruises at great rates in very nice suites And $1500 from someone be it RC or Bank or the money fairy What to do with the anonymous $1500.00 any suggestions? Happy Days Link to comment Share on other sites More sharing options...
Loyal2RCCL Posted May 17, 2014 #5 Share Posted May 17, 2014 RCCL's system has been screwed up since October. It's been randomly changing the cruise fares, port fees and taxes on bookings for no apparent reason... it's also been randomly refunding deposits, final payments and other charges like prepaid gratuities etc. If you really owe that $1500 for deposits, then you need to make sure RCCL doesn't cancel your booking for non-payment. Give it a few days to sort itself out and then call RCCL to make sure the correct funds are still on your bookings. Link to comment Share on other sites More sharing options...
griffy116 Posted May 17, 2014 #6 Share Posted May 17, 2014 Never gotten a dime back. I agree that it's the only mistake their system doesn't make. Link to comment Share on other sites More sharing options...
golf261 Posted May 19, 2014 #7 Share Posted May 19, 2014 So the DW has been onto C&A for 30 mins or soVery helpful, went through all 5 current bookings and they are baffled:rolleyes: Bank say it is RC, RC say it is the bank So here we have a 1st!!!! Over 9k saved , got 5 great deals, KSFx1 and BOGOHOx 3 and NCCx1 5 cruises at great rates in very nice suites And $1500 from someone be it RC or Bank or the money fairy What to do with the anonymous $1500.00 any suggestions? Happy Days Did this get straightened out on its own, or have you contacted RCCL again? I noticed yesterday that I have had something similar happen to me. Link to comment Share on other sites More sharing options...
bouhunter Posted May 19, 2014 #8 Share Posted May 19, 2014 KSFx1 and BOGOHOx 3 and NCCx1 5 cruises I can't think of a better example of acronyms and abbreviations getting out of hand at cruisecritic........... Link to comment Share on other sites More sharing options...
Big_G Posted May 19, 2014 #9 Share Posted May 19, 2014 Even when we've gotten a big refund, it's never come all at once. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
jticarruthers Posted May 19, 2014 #10 Share Posted May 19, 2014 Didn't come out ahead on the deal but I did cancel a cruise last week. Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ... For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts .... Link to comment Share on other sites More sharing options...
Susie51 Posted May 19, 2014 #11 Share Posted May 19, 2014 There were a lot of initials used in this thread. I figured KSF and BOGOHO, but what is NCC? Link to comment Share on other sites More sharing options...
Clarea Posted May 19, 2014 #12 Share Posted May 19, 2014 (edited) There were a lot of initials used in this thread. I figured KSF and BOGOHO, but what is NCC? Next Cruise Certificate. A method to purchase an open booking on board a cruise to be used in booking a future cruise and get reduced deposit and on board credit. Edited May 19, 2014 by clarea Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 19, 2014 #13 Share Posted May 19, 2014 Didn't come out ahead on the deal but I did cancel a cruise last week. Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ... For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts .... In order: taxes & fees, cruise fare, noncommissionable cruise fare. Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 19, 2014 #14 Share Posted May 19, 2014 KSF = kids sail free????? Link to comment Share on other sites More sharing options...
njmomof2 Posted May 19, 2014 #15 Share Posted May 19, 2014 I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere! Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on. Link to comment Share on other sites More sharing options...
jticarruthers Posted May 19, 2014 #16 Share Posted May 19, 2014 Interesting though that they credit it as 3 lines, but only charge it as one ... Link to comment Share on other sites More sharing options...
Clarea Posted May 19, 2014 #17 Share Posted May 19, 2014 Interesting though that they credit it as 3 lines, but only charge it as one ... My guess, probably different departments at the company need to approve each portion. Link to comment Share on other sites More sharing options...
LauraLL Posted May 19, 2014 #18 Share Posted May 19, 2014 Didn't come out ahead on the deal but I did cancel a cruise last week. Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ... For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts .... This same thing happened to me. My refunds came in partial payments that added up correctly but the individual refund payments did not correlate to charges originally made. Very strange process they have going on right now. Link to comment Share on other sites More sharing options...
cruising to paradise Posted May 19, 2014 #19 Share Posted May 19, 2014 We booked our E1 balcony North Atlantic TA for what we thought was a good price. We still owed$1300.00 . Saw a sale on our roll call ,the price went down to 1359.00 each, so called and got that quickly. We didn't owe the $1300.00 any longer and they owed us $120. IT mistake or.... The sale only lasted a few hours. Link to comment Share on other sites More sharing options...
PompeySailor Posted May 19, 2014 Author #20 Share Posted May 19, 2014 I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere! Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on. all 3 reservations show payment RC say all good there end Just waitin on bank statement tomorrow But looks like we are $1500 better off:) Link to comment Share on other sites More sharing options...
PompeySailor Posted May 19, 2014 Author #21 Share Posted May 19, 2014 Did this get straightened out on its own, or have you contacted RCCL again? I noticed yesterday that I have had something similar happen to me. All,good on RC end and I can see both $1500 payments on 2 of the cruises Just waiting on checking back with bank tomorrow:) Link to comment Share on other sites More sharing options...
PompeySailor Posted May 19, 2014 Author #22 Share Posted May 19, 2014 I can't think of a better example of acronyms and abbreviations getting out of hand at cruisecritic........... Happy Days ( better than writing an essay ):D Link to comment Share on other sites More sharing options...
PompeySailor Posted May 19, 2014 Author #23 Share Posted May 19, 2014 I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere! Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on. Totally agree Janet, am checking on a regular basis Payment tab on both reservations shows as being paid And balance reflects payments So hopefully all will work out Happy Days Link to comment Share on other sites More sharing options...
nelblu Posted May 19, 2014 #24 Share Posted May 19, 2014 We're not that lucky. Hope the credit sticks and maybe you can share it with us. Ha,Ha! Link to comment Share on other sites More sharing options...
PompeySailor Posted May 19, 2014 Author #25 Share Posted May 19, 2014 (edited) Proof of 1st $1500 paid and applied Proof of 2nd $1500 paid and applied So all looks good on RC end of things Edited May 19, 2014 by PompeySailor Link to comment Share on other sites More sharing options...
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