Celebrity web site error message

Christine Frances · June 19, 2014

What browser are you using?

Sent from my iPad using Forums mobile app

Chrome - and Firefox works as well

NLH Arizona · June 19, 2014

I am in Canada and having no problems accessing either the US or Canadian site. I use Chrome.

I use Internet Explorer and have no problems.

nana541 · June 19, 2014

Maybe it's a UK thing but some Canadians seem to be having issues too...

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CathyCruises · June 19, 2014

Cathy the posters having trouble are outside of the US.... Seems to be affecting UK & Canadian cruisers. You apparently can get into the US site but they can't or are blocked from getting into any site ...

Sent from my iPhone using Forums mobile app

My point was that we are in the US and my DH could not get in using a Mac and Safari.

nana541 · June 19, 2014

My point was that we are in the US and my DH could not get in using a Mac and Safari.

Just used my iPad and got right in and in in Oregon... So that would be Safari :0

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captdave · June 19, 2014

Win 7 Internet Explorer.

I have been having all the same problems.

CaptDave

NLH Arizona · June 19, 2014

Maybe it's a UK thing but some Canadians seem to be having issues too...

Sent from my iPhone using Forums mobile app

Over the last few months, I have noticed more complaints about the website from UK and Australian posters.

Cruise Junky · June 19, 2014

Chrome, Safari, IE, Canadian, US server... Doesn't matter, all having issues for me

Accessing the website is fine, it's trying to do anything that isn't. Chrome is better than IE but still crashed in the middle if an inquiry

Sent from my iPhone using Tapatalk

Edited June 19, 2014 by Cruise Junky
addition

Sue4LSU · June 19, 2014

The Celebrity website is driving me crazy! Says no excursions are available for my cruise (July 13 to Alaska), and I freaked out when I logged in and saw that my cruise had been canceled!! NOT!! My travel agent cleared the latter up, thankfully, but I'm just going to book an excursion independently. I would like to be able to compare prices, tho.

The_Big_M · June 20, 2014

It was for me:) I cleared my cookies and browsing history for the last week and everything is fine.

Then yours was a simpler issue, that is different from what most of us are having.

The_Big_M · June 20, 2014

Cathy the posters having trouble are outside of the US.... Seems to be affecting UK & Canadian cruisers. You apparently can get into the US site but they can't or are blocked from getting into any site ...

Sent from my iPhone using Forums mobile app

It's not that either. I tried from the beginning the US site as well, in case it was a matter of local preferences, but it returns the same error there.

I also tried both through separate US networks and computers, but can't get around it that way.

nana541 · June 20, 2014

Ok well, maybe time to cruise with a new Cruiseline ????

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sasset · June 20, 2014

Got in just now with both IE 11 and Chrome. Yesterday could only get in via Chrome. I'm in California.

lud016 · June 21, 2014

I've been unable to get to the "Book Now" page for quite some time now.

Have tried from my iPhone 5S and iPad min too........same problem.

Computer is using Internet Explore 10.

Just been online with a friend at the opposite end of the country and they had no problems accessing the site......have to say they would have NEVER been on the site before.

I have tried clearing cache but no luck.

Maybe Celebrity don't want us to book anymore cruises :)

HELP!!

Celebrity Cruises · June 21, 2014

Hi all,

We apologize for your inconveniences over the past couple of days. We have been upgrading our servers and that caused intermittent disruptions. We believe the issues have now been resolved. If you continue to experience any errors, please call Celebrity Website Assistance (1-800-722-5941) or email webissues@celebrity.com.

murray2 · June 21, 2014

Hi all,

We apologize for your inconveniences over the past couple of days. We have been upgrading our servers and that caused intermittent disruptions. We believe the issues have now been resolved. If you continue to experience any errors, please call Celebrity Website Assistance (1-800-722-5941) or email webissues@celebrity.com.

After TWO WEEKS, we are still getting the same full page error message when we try to book. We have tried all the suggestions that others have offered to no avail. It is disheartening if you think it is fixed.

The_Big_M · June 21, 2014

Hi all,

We apologize for your inconveniences over the past couple of days. We have been upgrading our servers and that caused intermittent disruptions. We believe the issues have now been resolved. If you continue to experience any errors, please call Celebrity Website Assistance (1-800-722-5941) or email webissues@celebrity.com.

As said by murray above, your server has not been fixed.

As of right now, when I go to book:

"Your application has generated an error

Please fix the issue before it has been released to production."

lud016 · June 21, 2014

Hi all,

We apologize for your inconveniences over the past couple of days. We have been upgrading our servers and that caused intermittent disruptions. We believe the issues have now been resolved. If you continue to experience any errors, please call Celebrity Website Assistance (1-800-722-5941) or email webissues@celebrity.com.

Definetly not fixed........below is what I receive each time I try to enter the "Book Now" page that shows the prices for each cabin grade.

Please explain why this error does not appear on everyones computer? Is it related to browser or browser version?

THE ERROR MESSAGE:

Your application has generated an error

Please fix the issue before it has been released to production.

Message:

Request that failed: /booking/reservationStep1

JSP that failed: /WEB-INF/jsp/layouts/booking/bookingLayout.jsp

Status code: 500

Exception: java.text.ParseException: Unparseable date: "April 01, 2015"

Stack Trace: org.apache.taglibs.standard.tag.common.fmt.ParseDateSupport.doEndTag(ParseDateSupport.java:189)

org.apache.jsp.WEB_002dINF.jsp.includes.booking.stateroom_005fpricing_jsp._jspx_meth_fmt_005fparseDate_005f0(stateroom_005fpricing_jsp.java:846)

org.apache.jsp.WEB_002dINF.jsp.includes.booking.stateroom_005fpricing_jsp._jspService(stateroom_005fpricing_jsp.java:191)

org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)

org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)

org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)

javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)

org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:605)

org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:544)

org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)

org.apache.jasper.runtime.PageContextImpl.doInclude(PageContextImpl.java:684)

org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:678)

org.apache.tiles.request.jsp.JspRequest.doInclude(JspRequest.java:123)

org.apache.tiles.request.AbstractViewRequest.dispatch(AbstractViewRequest.java:47)

org.apache.tiles.request.render.DispatchRenderer.render(DispatchRenderer.java:47)

org.apache.tiles.request.render.ChainedDelegateRenderer.render(ChainedDelegateRenderer.java:68)

org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:259)

org.apache.tiles.template.InsertAttributeModel.renderAttribute(InsertAttributeModel.java:188)

org.apache.tiles.template.InsertAttributeModel.execute(InsertAttributeModel.java:132)

org.apache.tiles.jsp.taglib.InsertAttributeTag.doTag(InsertAttributeTag.java:299)

org.apache.jsp.WEB_002dINF.jsp.layouts.booking.bookingLayout_jsp._jspx_meth_tiles_005finsertAttribute_005f3(bookingLayout_jsp.java:952)

org.apache.jsp.WEB_002dINF.jsp.layouts.booking.bookingLayout_jsp._jspService(bookingLayout_jsp.java:367)