Wonderful customer service

[mwlillie]

Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

Edited October 10, 2014 by mwlillie

[hbrote]

I would really get a PVP. They will handle every thing

[Mutumbojimbo]

Sorry for your frustration. It seems like if they can sell you spa treatments, liquor, and shore excursions on the website, it shouldn't be too hard to let you pay your gratuities on line which would alleviate this problem. Hang in there!

[Herbaltees]

Which number are you calling? And when?

 

During the day I use the 1800 764 number on their website and select option 4, never more than a 1min wait.

 

At night, I use the call me now feature, never more than a 1 min hold time.

[marshhawk]

I thought you could prepay your gratuities on line, problem is I dont know where that option is. Sorry about the lack of service, I have never had that problem.

[mwlillie]

Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

[TennesseeTater]

Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

 

That's not the number I have for Carnival. Try 1.800.819.3902

[champagne123]

Just hung up again after waiting 52 minutes on hold.

 

This is the fifth time I've called 1.800.764.7419 and still haven't spoken to someone to pre-pay my gratuities.

 

I, after posting this. will be writing a very harsh letter to Carnival about their lackluster customer support.

 

Are you hitting Prompt #4? I just called them about an hour ago and only waited a moment or two.

 

You can pay your gratuities on line also. 52 Minutes? I would have hung up after 5.

[champagne123]

Ps...the number i call is:

 

888-227-6482

[kona_wahine]

Ps...the number i call is:

 

888-227-6482

 

This is their customer service line. I think op is calling a number that probably isn't best.

[Anyislandwilldo]

Hit the button that asks if you are ready to book a cruise, I'm sure you will get a fast response on that button.

[sotuffexecutive]

They must be swamped. I have not had time to call and sent 2 emails. I did not expect an immediate answer however a reply recognizing that they even received the email and would get back to me in XXX days would have been nice.

[karron]

The only time you can prepay gratuities online is when you first book your cruise; otherwise you have to call them.

 

 

 

Sent from my iPad using Forums

[Badfinger]

Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

 

Assuming you added a credit card number to your account when you booked and/or completed online check-in, just let them charge your gratuities to your credit card at the conclusion of your cruise. Before you sail, pay that amount on your credit card. Bingo...pre-paid gratuities with no hold time!

Edited October 11, 2014 by Badfinger

[Rh2458]

I call 800-819-3902 and put in my PvP extension and get through right away. Just called yesterday.

[golfadj]

I call 800-819-3902 and put in my PvP extension and get through right away. Just called yesterday.

 

Agreed if dealing with carnival best to have pvp to handle stuff for you

[Orison]

Today is the 4th day in a row I've called Carnival to pre-pay gratuities on the two cabins for our December cruise.

 

And today is the 4th time in a row I've spent over 30 minutes waiting for someone to pick up the freaking phone at Carnival after being placed on hold.

 

What is going on there? Is it a shortage of people, or maybe do they need to upgrade their voice response system.

 

Why waste your time? Just apply that amount to your credit card.