chicagopaul Posted November 19, 2014 #1 Share Posted November 19, 2014 I just thought I would share a happy and positive story regarding Celebrity customer service, specifically Captain's Club. We are booked on the 12/14 Sailing on the Silhouette. We ended up upgrading twice after final payment. Therefore, we had ordered luggage tags twice (once after initial booking and then once after our first upgrade). We then went to order luggage tags after our final upgrade and the website said "Luggage Tags Cannot be Ordered for this Cruise." :eek: I assumed the issue was that we had ordered them a couple of times already and the website was limiting us. Around 5:45pm our time I e-mailed captain's club to see if they could order us another set. By 6:20pm I received a phone call from Jared at Celebrity telling me he corrected the problem and the luggage tags are on their way. Now that is great service! Very pleased :) Link to comment Share on other sites More sharing options...
SPacificbound Posted November 19, 2014 #2 Share Posted November 19, 2014 Good job Jared! Link to comment Share on other sites More sharing options...
Rare sandinmyshoes Posted November 19, 2014 #3 Share Posted November 19, 2014 It's always nice to hear compliments and praises from other Celebrity passengers. Thank you for posting something positive! Link to comment Share on other sites More sharing options...
trvlcarib Posted November 19, 2014 #4 Share Posted November 19, 2014 Yeah, 30 minutes turn around is pretty good service. Link to comment Share on other sites More sharing options...
johhnnyt Posted November 19, 2014 #5 Share Posted November 19, 2014 It's always nice to hear compliments and praises from other Celebrity passengers. Thank you for posting something positive! Couldn't agree more with your sentiments, we hear enough "they delivered my room service order 20 minutes late and didn't offer my an upgrade and compensation" stories and they kind of muffle out the positive ones, thanks for attaboy Celebrity “Some people grumble that roses have thorns; I am grateful that thorns have roses.” Link to comment Share on other sites More sharing options...
Rare Texed Posted November 19, 2014 #6 Share Posted November 19, 2014 Mr. Paul, Thanks for posting. :) Link to comment Share on other sites More sharing options...
dkjretired Posted November 19, 2014 #7 Share Posted November 19, 2014 I also had an excellent experience last week with CC. They answered the phone immediately and I was on hold for only 30 seconds or so. My problem was I had not received my 25 extra CC points for my August Alaska cruise. The service rep took my info and said she would research it and asked if I wished to hold or have her call me back. I figured it might take awhile so asked her to call me back. She did so about two hours later and said that she was sorry for the delay but the points were now on my account. Checked both wife's and my account and the points were there. Link to comment Share on other sites More sharing options...
ladytaekwondo Posted November 19, 2014 #8 Share Posted November 19, 2014 Fantastic! Jared, you are GREAT! Link to comment Share on other sites More sharing options...
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