swedish weave Posted December 3, 2014 #26 Share Posted December 3, 2014 I was on the 11/17 cruise, and met a couple of people whose luggage was dropped. I believe the lack of posts from them indicates NCL handled the situation to their satisfaction. Link to comment Share on other sites More sharing options...
Rottweiler Puppy Posted December 3, 2014 #27 Share Posted December 3, 2014 (edited) That sucks. Reminds me of the thread where an oil truck dumped on everyone's luggage. http://boards.cruisecritic.com/showthread.php?t=1573997&page=8 Edited December 3, 2014 by Rottweiler Puppy Link to comment Share on other sites More sharing options...
Rottweiler Puppy Posted December 3, 2014 #28 Share Posted December 3, 2014 I was on the 11/17 cruise, and met a couple of people whose luggage was dropped. I believe the lack of posts from them indicates NCL handled the situation to their satisfaction. Were they CC members? Link to comment Share on other sites More sharing options...
swedish weave Posted December 3, 2014 #29 Share Posted December 3, 2014 Were they CC members? One of them was. Not sure about the other. Link to comment Share on other sites More sharing options...
TX_Atlantis_Cruiser Posted December 3, 2014 #30 Share Posted December 3, 2014 Having gotten off of flights and retrieved luggage that had been on the tarmac in the rain, I usually pack my clothes in the big "vacuum" bags where you pack them, zip seal them and vacuum out the air. Since I never have a vacuum, I buy the "dual use" ones which you can manually push the air out of (yeah, I just lay on them usually LOL). These keep everything dry, help with fitting everything into a suitcase, and since I sort stuff into different bags, I can just go to the bag that has Tshirts for instance and find what I want. Link to comment Share on other sites More sharing options...
coaster Posted December 3, 2014 #31 Share Posted December 3, 2014 (edited) Surprising. Only thought the porters at the least friendly port in Florida will do that only if you don't tip them. Edited December 4, 2014 by coaster Link to comment Share on other sites More sharing options...
sweetpea143 Posted December 8, 2014 #32 Share Posted December 8, 2014 WOW! We live in Miami and have cruised with our son over 14 years, from Miami, Port Everglades and Port Canaveral...just to mention the Florida departure ports only (cruise lines were HAL, NCL and Disney...with our last FL. departure cruise being Disney Fantasy 2 years ago and our next 2 being NCL over New Years from Miami and Spring Break from Tampa). We were not on board or one of those unlucky passengers on the sailing you reference, but we are so pleased that you shared what you observed and that CC actually allowed it to remain published! My last review (July 2014 Celebrity Greece/Rome/Turkey) was locked without explanation and it took me a month of emails to get it unlocked and I was told that CC doesn't have to explain anything they do even when locking your posted opinion without explanation. And after a month when it was unlocked, no one cared about an old review. So...thank you for sharing what you observed and congrats that CC allowed a critical review to remain since it really helps the CC community and not the cruise industry that CC is evidently beholden to! Bravo!!!! Link to comment Share on other sites More sharing options...
Old & Retired Posted December 8, 2014 #33 Share Posted December 8, 2014 According to Hanno, the concierge, more than one CPAP machine was ruined in all that luggage that got drenched. Link to comment Share on other sites More sharing options...
clmom Posted December 8, 2014 #34 Share Posted December 8, 2014 I just read about this happening on a Princess ship. Wow..bad day at the docks! The "drowned" luggage arrived in the passenger's cabin in big plastic bags. They got free "express laundry" for their belongings and they are in the process of filing a claim for reimbursement of damaged articles. Another reason I always pack in zip lock bags!! Link to comment Share on other sites More sharing options...
GoofyCrew Posted December 8, 2014 #35 Share Posted December 8, 2014 And here I was bummed to find out that we couldn't do laundry onboard! :p Stuff happens. While it would really stink, I agree that it is still better than never seeing your stuff again. I am sure they laundered everything and replaced/reimbursed for things that couldn't be fixed. Electronics...augh... I am glad we are rolling our own luggage on/off. If anything goes in the water it will likely be our DS fault... ;) Link to comment Share on other sites More sharing options...
Rochesterboatingdotcom Posted December 8, 2014 #36 Share Posted December 8, 2014 On our last Carnival cruise, the porter delivered my wife's suitcase to the wrong room, and the perps in that room must have been intoxicated the whole cruise, as they held on to it until debarkation. No clothes for a week! We did end up buying some new clothes for her in St Thomas, but it basically ruined the whole cruise for her. Link to comment Share on other sites More sharing options...
calex Posted December 9, 2014 #37 Share Posted December 9, 2014 (edited) We were aboard the Norwegian Star on November 17th out of Miami. My suitcase was delivered to our cabin, but not my DW's suitcase. I joked that she must have hidden something in it and she would be called to the naughty room for a secondary security screening. After the mandatory safety drill, we returned to the cabin to find a message on the phone asking Aileen to call guest services. They explained there was a mishap with a luggage cart during loading and that her suitcase had fallen into the water and was recovered by the divers. She was instructed to meet house keeping staff on deck 4 to inventory all items in her suitcase. A list was made of every item. All clothing was either laundered or dry cleaned and returned to the stateroom closet on the afternoon of the second day. It was all pressed and hung on hangers. The dry suitcase and three pairs of dry shoes of showed up on the third day. Only her favorite pair of 12 year old tennis shoes showed any discoloration. I was pleasantly surprised at the professionalism exhibited by the Star's guest service and housekeeping staff during this unfortunate incident that was not the fault of anyone left cleaning up the mess. Hotel Director Hugo Vanosmael's staff did a real good job trying to make it right for the passengers involved. Aileen did not have any shoes other than the uncomfortable pair she wore onto the ship. Guest Service staff told her to go pick out a pair of comfortable shoes from the gift shop and they would reimburse the expense (which they did). They also made a few goodwill gestures by sending a plate of chocolate covered strawberries and a bottle of wine to our stateroom; and treated us to dinner in Cagney's one night. It was interesting to note the on-board staff made it clear that these gestures on board were goodwill in nature, and any compensation for loses would be made by corporate in Miami... now we are waiting for the Miami Corporate staff to follow up (I'll update the thread with the response we receive from corporate in Miami if they follow up as professionally as the incident was managed on-board by Hugo's staff). From the facts I gathered on-board, 12 passengers were affected and at least one passenger had a CPAP machine destroyed in the water. Sure hope they got his CPAP replaced promptly. One night without your CPAP is living hell for those of us with sleep apnea. Edited December 9, 2014 by calex Link to comment Share on other sites More sharing options...
Love my butler Posted December 9, 2014 #38 Share Posted December 9, 2014 We were aboard the Norwegian Star on November 17th out of Miami. My suitcase was delivered to our cabin, but not my DW's suitcase. I joked that she must have hidden something in it and she would be called to the naughty room for a secondary security screening. After the mandatory safety drill, we returned to the cabin to find a message on the phone asking Aileen to call guest services. They explained there was a mishap with a luggage cart during loading and that her suitcase had fallen into the water and was recovered by the divers. She was instructed to meet house keeping staff on deck 4 to inventory all items in her suitcase. A list was made of every item. All clothing was either laundered or dry cleaned and returned to the stateroom closet on the afternoon of the second day. It was all pressed and hung on hangers. The dry suitcase and three pairs of dry shoes of showed up on the third day. Only her favorite pair of 12 year old tennis shoes showed any discoloration. I was pleasantly surprised at the professionalism exhibited by the Star's guest service and housekeeping staff during this unfortunate incident that was not the fault of anyone left cleaning up the mess. Hotel Director Hugo Vanosmael's staff did a real good job trying to make it right for the passengers involved. Aileen did not have any shoes other than the uncomfortable pair she wore onto the ship. Guest Service staff told her to go pick out a pair of comfortable shoes from the gift shop and they would reimburse the expense (which they did). They also made a few goodwill gestures by sending a plate of chocolate covered strawberries and a bottle of wine to our stateroom; and treated us to dinner in Cagney's one night. It was interesting to note the on-board staff made it clear that these gestures on board were goodwill in nature, and any compensation for loses would be made by corporate in Miami... now we are waiting for the Miami Corporate staff to follow up (I'll update the thread with the response we receive from corporate in Miami if they follow up as professionally as the incident was managed on-board by Hugo's staff). From the facts I gathered on-board, 12 passengers were affected and at least one passenger had a CPAP machine destroyed in the water. Sure hope they got his CPAP replaced promptly. One night without your CPAP is living hell for those of us with sleep apnea. The cruise contract specifically states machines like a CPAP must be carried on board and NCL is not liable for any damage to one that might be located in checked luggage. That is the policy. Who knows if NCL will do the right thing and pay for it. Link to comment Share on other sites More sharing options...
Oakman58 Posted December 9, 2014 #39 Share Posted December 9, 2014 Thanks for taking the time to fill us in on the story calex. Sorry about your experience but it sure is an interesting story. Hopefully NCL will take care of you to your satisfaction. Link to comment Share on other sites More sharing options...
Bars7816 Posted December 9, 2014 #40 Share Posted December 9, 2014 Neva', neva' pack anything really important in checked luggage! Certainly not necessary medical equipment. :eek: Just sayin'. Link to comment Share on other sites More sharing options...
Bars7816 Posted December 9, 2014 #41 Share Posted December 9, 2014 We always use 2-gallon plastic bags for our clothes, mostly just to keep them organized. Never thought about our luggage going overboard! We do cross pack also, so unless both of our cases went overboard, each of us would still have something to change into. :) Link to comment Share on other sites More sharing options...
Rare Laszlo Posted December 9, 2014 #42 Share Posted December 9, 2014 Who in their right mind would put any type of medical device in checked luggage? To me thats like putting one of my $$$$ DLSR camera in, its never going to happen Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted December 10, 2014 #43 Share Posted December 10, 2014 Thanks for the report Calex, it is interesting to know what happens in such circumstances! Link to comment Share on other sites More sharing options...
calex Posted December 10, 2014 #44 Share Posted December 10, 2014 Who in their right mind would put any type of medical device in checked luggage? To me thats like putting one of my $$$$ DLSR camera in, its never going to happen I am in the same boat as you, I would never place medical devices like a CPAP or other expensive electronic devices in checked bags on a cruise or airline. Unfortunately, somebody may have learned a hard expensive lesson. When we boarded the Star on November 17th, we both hand carried our CPAP machines on-board. Link to comment Share on other sites More sharing options...
EyeSeaEwe Posted December 11, 2014 #45 Share Posted December 11, 2014 when we were in cartegena (day 3) i seen a room steward pushing an entire clothing rack down the hall and trying to wiggle it into a cabin. saw Link to comment Share on other sites More sharing options...
Bars7816 Posted December 11, 2014 #46 Share Posted December 11, 2014 saw That was rude and totally not necessary. Link to comment Share on other sites More sharing options...
TruckerDave Posted December 13, 2014 #47 Share Posted December 13, 2014 That was rude and totally not necessary. :rolleyes: Link to comment Share on other sites More sharing options...
JayinAZ Posted December 14, 2014 #48 Share Posted December 14, 2014 That was rude and totally not necessary. But absolutely correct. Now if we can get the "then" vs "than" resolved, the world would be a better place. LOL! Link to comment Share on other sites More sharing options...
sfaaa Posted December 14, 2014 #49 Share Posted December 14, 2014 LOL is not in English dictionary. Just saying. :) Link to comment Share on other sites More sharing options...
L-in-CLT Posted December 14, 2014 #50 Share Posted December 14, 2014 LOL is not in English dictionary. Just saying. :) Actually, LOL was officially added to the Oxford Dictionary in early 2011 along with OMG and FYI. Link to comment Share on other sites More sharing options...
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