Follow up on my PITA issue on the Escape

[CasinoCruzGirl]

Good luck. You might as well hire an attorney in Miami, plan on at least two or three trips down there at your expense, and plan on the attorney taking between 33% and 40% of whatever you end up winning.

 

she never said she was suing Ncl you're making such a dramatic statement That is totally unwarranted. That's How things get so twisted

Edited January 29, 2016 by FootballParent

[sjbdtz]

LOL, I KNOW you don't want to see them :) My friend took them and now we'll be friends forever ;)

 

She used my camera as well, so no one else has to accidentally see them, not pretty.

 

I guess I'll try the letter to the CEO route, I'm annoyed that they didn't take the time to look at it over 2 months.

 

Thanks again for your kind words and so sorry that your family deals with this all of the time, I can't imagine.

 

Hi Sally,

 

8 weeks after I wrote my first letter, I sent a copy via email to Andy and asked if he would please forward it as appropriate. Within 2 weeks I had a 'beyond awesome' response.

 

So that's an option...just say you're afraid the original item may have been misplaced and would he please forward to the appropriate people, OR I've heard told that there's a claim # established when legal / Guest Relations starts working on a file. You could call Rez line & ask if there's a claim # established and if they have an ETA for resolution.

 

Good luck!

 

Stephen

 

 

P.S. Golfin55: I've enjoyed your posts in this thread. Usually I skip them. This is a much nicer you.

 

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Edited January 29, 2016 by sjbdtz

[SuiteCruiser]

Thanks Stephen, I sent the original to Andy and heard nothing so then sent to guest services.

 

Can you message me the email you used, maybe the 2 I tried don't work?

[Sparkygirl]

Wow, what a terrible ordeal you went through! I did file an incident report onboard at the doctor's suggestion. Security came and interviewed me and took pictures of the bath tub.

 

 

 

I have a claim number and have been using it in my documentation. I'm not looking for much from them, but I do want a response.

 

 

 

I hope your daughter is okay now, that must have been a terrifying experience.

 

 

Yes, she is doing great, having a little PTSD over going on getaway and that daddy and I have already told her that we will make her go on the palm tree slide again. I'm hoping no one is mean to her as we hold a 5 year old's hand going down a 2 foot slide!

 

Definitely follow up with a snail mail letter. The responses I received never acknowledge the incident that occurred which in our case was a freak accident that the cruise line was in no way responsible for...looking back I actually find it comical that as an ER nurse and EMT it took me forever to write the incident report because I was trying to document everything specifically because her dad and I immobilized her not the cruise ship staff and we needed it to be very clear that we accepted the responsibility for her care at that point as well as our assessment and observations of her from the moment of her injury until she was in the medical center.

 

I hope you receive a response in the near future!

 

I attempted to reach them at guestrelations@ncl.com which is where their responses were sent and received the following message:

 

"You have reached a mailbox that is not monitored, please call 1-866-625-1164 for assistance"

 

Hope that may help.

Sent from my iPhone using Tapatalk

Edited January 29, 2016 by Sparkygirl

[SuiteCruiser]

Yes, she is doing great, having a little PTSD over going on getaway and that daddy and I have already told her that we will make her go on the palm tree slide again. I'm hoping no one is mean to her as we hold a 5 year old's hand going down a 2 foot slide!

 

Definitely follow up with a snail mail letter. The responses I received never acknowledge the incident that occurred which in our case was a freak accident that the cruise line was in no way responsible for...looking back I actually find it comical that as an ER nurse and EMT it took me forever to write the incident report because I was trying to document everything specifically because her dad and I immobilized her not the cruise ship staff and we needed it to be very clear that we accepted the responsibility for her care at that point as well as our assessment and observations of her from the moment of her injury until she was in the medical center.

 

I hope you receive a response in the near future!

 

I attempted to reach them at guestrelations@ncl.com which is where their responses were sent and received the following message:

 

"You have reached a mailbox that is not monitored, please call 1-866-625-1164 for assistance"

 

Hope that may help.

Sent from my iPhone using Tapatalk

 

Thanks so much, those are the numbers and addresses I've been using. Best of luck on the Getaway, you'll all be on guard I'm sure. Hope you can relax and have some fun too!

[SuiteCruiser]

So I received a courier today with a letter from NCL offering me the equivalent of a plate of chocolate strawberries. They gave my friend who wrote and complained about the Casino being smoke free and that they were out of Sauvignon Blanc the same amount. Not sure what to think, but I'm a little peeved.

 

I guess burning my butt off doesn't register as being something a little more serious....

Edited February 4, 2016 by SuiteCruiser

[CasinoCruzGirl]

So I received a courier today with a letter from NCL offering me the equivalent of a plate of chocolate strawberries. They gave my friend who wrote and complained about the Casino being smoke free and that they were out of Sauvignon Blanc the same amount. Not sure what to think, but I'm a little peeved.

 

I guess burning my butt off doesn't register as being something a little more serious....

 

This is literally a PITA situation

[janpo]

That is insulting.

[LrgPizza]

So I received a courier today with a letter from NCL offering me the equivalent of a plate of chocolate strawberries. They gave my friend who wrote and complained about the Casino being smoke free and that they were out of Sauvignon Blanc the same amount. Not sure what to think, but I'm a little peeved.

 

I guess burning my butt off doesn't register as being something a little more serious....

 

 

That's unbelievable!

[stormynow]

Really think you should contact your attorney friend in Fl.

[SuiteCruiser]

Really think you should contact your attorney friend in Fl.

 

I'm trying to figure out next steps. I wish they'd just be fair I don't want to continue to waste my time following up. They needed 10 weeks for that?

[SuiteCruiser]

That's unbelievable!

 

I know!

[SuiteCruiser]

That is insulting.

 

Glad I'm not alone. I thought I'd come back on here and get roasted. Nice to have some support.

[triptolemus]

Glad I'm not alone. I thought I'd come back on here and get roasted. Nice to have some support.

 

Roasted? Not at all.

 

What you have here is a situation created by NCL which affected your personal safety. For god's sake you were injured. If I'm reading it right, you had some type of chemical burn.

 

Leaving passengers exposed to chemicals? They might as well put broken glass in the ice or leave off a few handrails here or there. There's no excuse for it.

 

It's not like your soup was cold and you're looking for a full refund.

 

If pax are exposed, as a occupational safety specialist, I'm left to wonder how many employees were exposed due to poor chemical handling practices.

[SuiteCruiser]

Roasted? Not at all.

 

What you have here is a situation created by NCL which affected your personal safety. For god's sake you were injured. If I'm reading it right, you had some type of chemical burn.

 

Leaving passengers exposed to chemicals? They might as well put broken glass in the ice or leave off a few handrails here or there. There's no excuse for it.

 

It's not like your soup was cold and you're looking for a full refund.

 

If pax are exposed, as a occupational safety specialist, I'm left to wonder how many employees were exposed due to poor chemical handling practices.

 

Thank you for the validation, I really appreciate it.

 

If you were in my shoes, what would your next step be?

[CalLuvsCrusingToo]

I have been following your story from beginning to e........well, you know.

 

Agree with those above that you should certainly Inquire with your Lawyer friend. It doesn't hurt to ask. Please Do!

 

Nobody is saying you Must Sue. But you went thru Alot, and NCL should

certainly be held accountable when one of their guests is hurt like you were.

 

Also, NCL may finally wake up upon receiving a letter on Attorney letterhead, instead of your own.

 

Do not let NCL get away with this.

 

We are all Behind you.......again, you know what I mean.

[SuiteCruiser]

I have been following your story from beginning to e........well, you know.

 

Agree with those above that you should certainly Inquire with your Lawyer friend. It doesn't hurt to ask. Please Do!

 

Nobody is saying you Must Sue. But you went thru Alot, and NCL should

certainly be held accountable when one of their guests is hurt like you were.

 

Also, NCL may finally wake up upon receiving a letter on Attorney letterhead, instead of your own.

 

Do not let NCL get away with this.

 

We are all Behind you.......again, you know what I mean.

 

Thanks so much, appreciate the thought and the humour :) I still can't believe my a$$ print is forever in that tub!

[triptolemus]

Thank you for the validation, I really appreciate it.

 

If you were in my shoes, what would your next step be?

 

I wish I knew.

 

Someone above mentioned you have a friend in FL who is an attorney. Maybe its time to start thinking along those lines and have a conversation. Someone else also mentioned that NCL is unlikely to admit, to you, any fault. That seems pretty reasonable to me. NCL seems to have gone as far as they're willing to go with you at this point.

 

You probably almost just want to let it go. It feels like Sisyphus. But I can tell you, if that were my wife's ass with a chemical burn, I wouldn't be so keen to just forget about it.

 

You've done all you can do on Cruise Critic and you've done all you can do communicating with NCL on your own. Time to have conversations of a different context.

[SuiteCruiser]

I wish I knew.

 

Someone above mentioned you have a friend in FL who is an attorney. Maybe its time to start thinking along those lines and have a conversation. Someone else also mentioned that NCL is unlikely to admit, to you, any fault. That seems pretty reasonable to me. NCL seems to have gone as far as they're willing to go with you at this point.

 

You probably almost just want to let it go. It feels like Sisyphus. But I can tell you, if that were my wife's ass with a chemical burn, I wouldn't be so keen to just forget about it.

 

You've done all you can do on Cruise Critic and you've done all you can do communicating with NCL on your own. Time to have conversations of a different context.

 

Great, thanks for your input. :)

[jingle5616]

Sadley this is the "New" NCL. The cruise company that so many of us liked and trusted seems to be gone. Good luck.

[barnacle_boy]

There's little point in pursuing legal action over something as flimsy as "principle." Unless you have a substantial financial claim for damages, and it does not seem like you have one, don't bother. Depending on the circumstances, it might be possible to seek punitive damages, but that's always a long shot.

 

I understand that you're upset over what happened, but moving forward you need to understand that you really only have three options. You can accept that NCL handled the issue poorly, you can continue hounding NCL's offices in hopes of receiving another response, or you can risk losing lots of money and years of your life on trying to make it right through the courts.

 

At the end of the day, it's all about the money, and the bigger fish usually wins. The smart move is to just forget about it and move on. It's crappy and unfair, but such is life.

Edited February 4, 2016 by barnacle_boy

[Moby0215]

So I received a courier today with a letter from NCL offering me the equivalent of a plate of chocolate strawberries. They gave my friend who wrote and complained about the Casino being smoke free and that they were out of Sauvignon Blanc the same amount. Not sure what to think, but I'm a little peeved.

 

I guess burning my butt off doesn't register as being something a little more serious....

 

 

Just out of curiosity. What is the "equivalent" of a plate of chocolate strawberries?

 

 

Sent from my iPhone using Tapatalk

[stormynow]

Just out of curiosity. What is the "equivalent" of a plate of chocolate strawberries?

 

 

Sent from my iPhone using Tapatalk

JMO, probably $10 to $12.

[monkeybone]

I would send a copy of the original email to all the higher ups and guest relations.

 

Shame on NCL!

 

I'm so sorry that they didn't do the right thing here. Don't give up maybe it didn't get to the right people, make sure it does.

[sjbdtz]

Just out of curiosity. What is the "equivalent" of a plate of chocolate strawberries?

 

 

Sent from my iPhone using Tapatalk

 

JMO, probably $10 to $12.

 

 

 

No, she was using a euphemism....it was proverbially the equivalent of a plate of strawberries, not the exact same actual value.

 

She expected A, and got B...and B felt like a kiss-off.

 

 

I'm always amazed how many people jump immediately to lawyers & years in court.

 

My advice is Ask for More. Explain the disappointment, and give them a figure you believe is more in line with compensating you for your unnecessary pain & suffering. If you're reasonable, and explain the rationale calmly, people tend to respond positively.

 

 

But that's just me. I negotiate for a living.

 

 

Stephen

 

 

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