Very Upset - NCL Cancel some 11-Day Mexican Riviera Cruises

[karoo]

Yes I am understanding your comment "Her value is JUST $646.38"

Why do you feel your loss is more important than Harriet's? Harriet started the thread, you were welcome to start your own. For you to come on here and insinuate your loss was more important then Harriet's and that she should not be complaining about her loss of perks is just plain rude.

You have insurance? Use it and stop whining about it.

 

 

Great reply!

[janpo]

How can some come on here and think their losses are worth more than others here???? How can you even justify telling the OP that her losses are "only $646.00? "

 

Because you're losing more means the Op's losses aren't worth anything?

 

I'm sorry you are losing out also but this is NCL's fault not another poster and to keep saying that she's not out anything monetary is just wrong.

 

How about instead of trying to trump the OP , you actually join forces with her ????

Edited February 20, 2016 by janpo

[hamrag]

Firstly, I am not being rude, but making a statement. Secondly, I'm also sure that Harriet is a nice lady, but as she has now stated the value is just $646.38. These are perks where she has not had to pay any hard earned cash to NCL.

 

Let's put this into context, the situation they have put us in the UK amounts to over $1800 if we accept their customer focused offer. This is what we have to pay over and above the agreed contract with them.

 

As you can appreciate I'm not happy. NCL in the UK are taking instructions based on US parents policy for US customers, which does not work for any other country and will leave customers significantly out of pocket. I have tried to complain via the US website but it does not allow me. The logic being that I'll deal with someone who could actually make a decision. However, it knows I'm not in the US and blocks me. That is NCL's website, nothing else. If anyone can give me an email address for someone in NCL it would be greatly appreciated.

 

 

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You have stated in later posts that you have insurance, but do not feel they should be paying out when NCL have cancelled the cruise. You do not need to be out by over $1800 if you claim through your insurance....you have a choice, either deal with NCL and lose much or deal with your insurance and lose a little (your excess). Seems like a "no brainer" to me.

 

We found ourselves in a similar situation with a 7 night RCI cruise in the Far East last January, I tried everything via the USA TA whom I had booked with and got nowhere! Finally, I got a contact for the CEO Office through a cc thread and sent a well structured, factual and kindly worded email. That evening (daytime in the USA) a representative of the CEO called me and after talking the matter through agreed to provide the equivalent of my "loss" in OBC on a 4 day cruise which we really didn't want. Because we were going to be in Singapore anyway, and our main cruise was a 14 night Celebrity, we decided to go for it and keep our costs down. We had a ball, did not spend the OBC but was able to cash it out through the casino for a 5% commission fee. That gave me cash dollars to spend on our self-booked trips in Bangkok and Vietnam.

 

You need to decide if it is worth the pain to continue chasing NCL on what may ultimetely be a fruitless journey OR make that one call to your insurer....!;)

[anniegb]

The US is the US and yes budget airlines give options for insurance,, schedule airlines in the Europe do not. I have insurance and I could claim, but why should they pay up increase everyone else's premiums just because of NCL?

 

 

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I would check EU or UK Package tour regulations.

 

Annie

[Casino Comp Chick]

How can some come on here and think their losses are worth more than others here???? How can you even justify telling the OP that her losses are "only $646.00? "

 

Because you're losing more means the Op's losses aren't worth anything?

 

 

The ironic part is they don't have to be out anything except a 10 minute phone call to their insurance company.

SMDH

[janpo]

The ironic part is they don't have to be out anything except a 10 minute phone call to their insurance company.

SMDH

 

 

Maybe they bought the insurance with no intentions of ever using it and just wanting to help keep the insurance company in business. :)

 

Ha ha

Edited February 20, 2016 by janpo

[Laybackandrelex]

Maybe they bought the insurance with no intentions of ever using it and just wanting to help keep the insurance company in business. :)

 

Ha ha

 

 

Why be so rude?

 

 

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[Laybackandrelex]

I would check EU or UK Package tour regulations.

 

 

 

Annie

 

 

I agree and am actually doing this. The point of reference for the UK is ABTA, who have a complaints process, which I may follow if NCL do not see sense. But also as others have stated the last resort I will claim on my insurance. However, there is moral aspect here. We booked a cruise with a set itinerary that NCL then decide to alter significantly. They offer fly change fees which for US customers is likely to cover the cost of the changed itinerary. Outside the US it doesn't and they ought to reconsider this for those people..

 

 

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[Brits 2006]

This just total sledging !!!!!!!

[janpo]

Why be so rude?

 

 

Sent from my iPad using Forums mobile app

 

 

 

You were very ride to the op. Have you forgotten?

[bobg529]

How can some come on here and think their losses are worth more than others here???? How can you even justify telling the OP that her losses are "only $646.00? "

 

Because you're losing more means the Op's losses aren't worth anything?

 

I'm sorry you are losing out also but this is NCL's fault not another poster and to keep saying that she's not out anything monetary is just wrong.

 

How about instead of trying to trump the OP , you actually join forces with her ????

 

 

First of all let me say that I am sorry for anyone that got caught up in this mess, myself included. I'm personally not out much of anything, since I hadn't booked air or a hotel yet. Originally I was peeved when I got that email, although I was expecting it for about a week, since someone on another thread pointed out that the cruises had disappeared. I actually called NCL to check and was told by a rep that the trips were just sold out. Obviously she was incorrect. My first opinion was that I would just cancel and do something different, possibly land based. However in the end I decided to book a 7 day Florida sailing on Thanksgiving week. Yes, I did have to pay the gratuity on the beverage package, but since I opted to just sail in a studio I still ended up saving over $2000 on the cruise anyway so I'm cool.:cool:

 

Folks we need to try to take lemons and make lemonade sometimes. That's what I did this time and that works out for ME. Never the less I admit that I believe the people sailing from a longer distance away should receive better compensation, such as the difference between what they paid for their travel and what they got back from the insurance company. If the passenger doesn't have the foresight to purchase trip insurance, then they should just get back the previously offered $300. I also feel that NCL needs to do a something better than $50 OBC if you reschedule a different trip. Waiving the DSC would be more like it IMHO. Yes, they are not contractually obligated to do so, but that doesn't make it right, or a good business practice long term.

 

To the higher ups at NCL if they may be reading all of this, you need to realize that a loyal fan base is worth a great deal more than what shows up on a balance sheet. You may make out well NOW, but it will not be sustainable success if you can't retain your clientele. You have spent a lot of money and time to build that loyalty, but it takes alot longer and more money to get it back once you've lost it. If you ever can...

[Casino Comp Chick]

This just total sledging !!!!!!!

 

 

Spoken like a true corker!!!!!!!!

Edited February 20, 2016 by iimmie

[anniegb]

Thank you for being so understanding. Insurance I have, but why should they pay up when it's NCL fault?

 

 

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I am not so sure that UK Travel Insurance would cover any claim. They would say claim NCL.

 

Annie

[CruisinMaterial]

To those not directly involved in this situation... y'all need to grow up and stop acting like children! You're only here to attack outside the US people who are posting. Yes it might not have gone started off quite right but stop with the trolling. It's really not cool.

 

To the folks in the UK... check with your laws and see because I'm quite sure NCL might have breached your consumer laws. Yours are far more protective then the US will ever be for consumers. Pursue actions under that assuming NCL UK doesn't respond to your requests. Make sure you document, document, document!

Edited February 20, 2016 by CruisinMaterial

[SeahawkSiren]

Does anyone know if those of us that are choosing one of the Panama Canal options are guaranteed our same cabin? NCL cancelled 3 cruises total and only offered 2 cruises to replace those. I realize some people will cancel and not go to Panama Canal and that will free up some cabins but it also seems as though some people are going to get bumped from the specific cabin they those. I will be calling NCL first thing Wednesday morning to try and keep our same cabin but what if the people on the other 2 cruises who were booked in that same cabin also want to keep it? How would this be handled by NCL? We are starting to wonder if we will even be able to keep our aft mini suite. :confused:

[sjbdtz]

Thank you for being so understanding. Insurance I have, but why should they pay up when it's NCL fault?

 

 

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That's exactly the reason you bought it. They hold YOU safe, if your provider has reasons (whatever they may be) to affect you negatively.

 

Your provider had reasons to change the cruise (whatever they may be, is irrelevant). Your insurer's business is to cover your losses in the event of this happening.

 

Trust me, in the long-run the insurer wins... this is what they do, for a living.

 

 

Stephen

 

 

.

[anniegb]

Thank you for being so understanding. Insurance I have, but why should they pay up when it's NCL fault?

 

 

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Hi did you use a credit card for payments?

 

If so contact your cc provider.

 

Annie

[Whatshallicallmyself]

If the holiday was booked in the uk as a package( flight and cruise together) then you should contact trading standards or citizens advice as the package you booked is no longer available and you should get a full refund of all costs. If you booked the flights direct with airline and the cruise separately you have no rights if one part is cancelled.

 

However I feel that NCL are being very unfair and should really pay for your loss in full. I do hope you all get sorted and NCL step up and help you.

[Brits 2006]

Hi did you use a credit card for payments?

 

If so contact your cc provider.

 

Annie

 

We didn't pay for flights with credit card.

 

I am going to speak to insurance company tomorrow and take it from there.

[Brits 2006]

If the holiday was booked in the uk as a package( flight and cruise together) then you should contact trading standards or citizens advice as the package you booked is no longer available and you should get a full refund of all costs. If you booked the flights direct with airline and the cruise separately you have no rights if one part is cancelled.

 

However I feel that NCL are being very unfair and should really pay for your loss in full. I do hope you all get sorted and NCL step up and help you.

 

We book cruise and flights separately but we have reported matter to ABTA today to see if they can help. I'm also going to speak to insurance company tomorrow.

[Brits 2006]

Does anyone know if those of us that are choosing one of the Panama Canal options are guaranteed our same cabin? NCL cancelled 3 cruises total and only offered 2 cruises to replace those. I realize some people will cancel and not go to Panama Canal and that will free up some cabins but it also seems as though some people are going to get bumped from the specific cabin they those. I will be calling NCL first thing Wednesday morning to try and keep our same cabin but what if the people on the other 2 cruises who were booked in that same cabin also want to keep it? How would this be handled by NCL? We are starting to wonder if we will even be able to keep our aft mini suite. :confused:

 

It's a lottery I afraid. We have been told today that they will not even guarantee which sailing you can get at the moment.

[Brits 2006]

I am not so sure that UK Travel Insurance would cover any claim. They would say claim NCL.

 

Annie

 

You were so right just been informed by our insurance company no way will they pay out. They told us we have to sort it out with NCL. So at present we either cancel and lose all our flight money or pay to change flight which amounts to a lot more than the £200 NCL are offering but less than totally cancelling. My fear is if we change flight what's to stop NCL pulling the cruise again. Might have to increase my mortgage soon to cover all these extra costs :confused

[cdnmr]

NCL is one of our favourite lines but they cancelled one on us too (to drydock the ship).

Money was refunded to me but between the Canadian dollar dropping and the credit card exchange fees I ended up paying $50 or $60 for a cruise I never took.

 

Have since learned NCL takes bookings in Canadian $ but that was the only cruise I've paid for that I didn't enjoy.... :)

Edited February 22, 2016 by cdnmr

[anniegb]

You were so right just been informed by our insurance company no way will they pay out. They told us we have to sort it out with NCL. So at present we either cancel and lose all our flight money or pay to change flight which amounts to a lot more than the £200 NCL are offering but less than totally cancelling. My fear is if we change flight what's to stop NCL pulling the cruise again. Might have to increase my mortgage soon to cover all these extra costs :confused

 

I suspected as much.

 

Trading Standards or pursue NCL via Small Claims ?

 

I was considering a cruise with NCL but after this debacle, I think I will be booking with HAL.

 

Please keep us posted.

 

I will ponder some more.

 

Annie

[Brits 2006]

I suspected as much.

 

Trading Standards or pursue NCL via Small Claims ?

 

I was considering a cruise with NCL but after this debacle, I think I will be booking with HAL.

 

Please keep us posted.

 

I will ponder some more.

 

Annie

 

Thanks for the info, my husband has been in touch with ABTA so if no joy there will look at trading standards or small claims court like you said.

 

I do not blame you for not trusting them I don't know where your from but there is definitely no protection for non USA travellers.