Oh dear, the IT department does it again!

[jonsmum]

Have just received an email from X 'celebratiing how far we have come together'. Shame they've got the number of cruises and total number of nights sailed wrong. Oh and they don't seem to have a record of our upcoming cruise in March, only the one in November.

 

Doesn't fill you with confidence does it?!!

[WesternTrader]

Have just received an email from X 'celebratiing how far we have come together'. Shame they've got the number of cruises and total number of nights sailed wrong. Oh and they don't seem to have a record of our upcoming cruise in March, only the one in November.

 

Doesn't fill you with confidence does it?!!

 

And I thought it was just me...

Like you, they quoted the incorrect number of cruises & days and asked me how we enjoyed Luminae and Michaels Club - we last sailed in a suite in 2011!

 

Disgraceful - if this was my IT dept I'd sack them all and get some 6 year olds in to do the job properly - they'd almost certainly know more than the current lot. Additionally, if I was a shareholder I'd be asking some searching questions at the AGM.

 

Until they sort this mess out I'll be trying other cruise lines' websites and researching their offers.

 

WT

[wallie5446]

The big question is, when you log into 'My Celebrity' does the correct information show there? That is where it matters.

 

We cruise for the on ship product, not the web site.

Edited February 19, 2016 by wallie5446

[NCMountains]

If it makes anyone feel any better, I just got a phone call and an email from a sales agent wanting to help me book my cruise...when I just booked one yesterday. Not a "Thank you and let me help you book shore excursions."

 

Also, the online check-in info that I completed (Everything except printing the Xpress Pass) and saved...was wiped out this morning.

[Cuizer2]

Have just received an email from X 'celebratiing how far we have come together'. Shame they've got the number of cruises and total number of nights sailed wrong. Oh and they don't seem to have a record of our upcoming cruise in March, only the one in November.

 

Doesn't fill you with confidence does it?!!

 

It is the same IT department as Royal Caribbean has. They learned their programing skills on this ...

 

[Officer Dibble]

I too got an email rather lacking in important information: number of cruises, forthcoming cruises etc ! Does make you wonder how Celebrity can get this so spectacularly wrong !

 

OD

[riredsox]

I'm trying to book a specialty restaurant package and it's a no go! Keeps kicking me back to my reservations.:rolleyes:

[Fouremco]

Yesterday, I gave up waiting for my luggage tags that I'd ordered weeks ago online and phoned Captain's Club. Very helpful young lady acknowledged that there was a real problem with generating them through the website but she'd be glad to do it at her end. After taking all of the requisite information and inputting it into her system, she said "Oh-oh, there seems to be a problem here, a warning had just popped up on my screen." Turned out that, as part of a group booking, providing my address to get my luggage tags would result in everyone else's being sent to me! Worse, there was no override or other way to generate just my tags and have them sent to me.

 

I've used the same TA in the past and have had no problems ordering my tags when part of a group. The Captain's Club rep was most apologetic for not having a fix for the problem and suggested that I get the TA to order tags for the group and have them sent to the TA's office, to be picked up by, or mailed out to all of the group members. I've passed that on to my TA, but I'm not holding my breath.

[Wickets]

Our TA got call 60 days out saying we still owed $200 on cruise. They wiped out on line check in, took her hours to get straightened out.

[downsmead]

The erroneous emails seem to be UK based, I started a another thread not aware of this one at the time!

[LadyKray]

Is there a known issue right now? Because...I can't see anything on the website OR upcoming reservations.

[villauk]

Yes, me too, I've just received the email :). Unsure where our next cruise has disappeared to as they hadn't got that one listed as our next cruise, only the one following that :eek:!