Cruise Personaliser issues?

[HomelessBear]

Have booked 2 cruises in last few days (hurrah!) via a TA, but I can't access the Personaliser and when I tried an online booking, it also wouldn't let me get past the 'No I don't want hotels' page.

I'm using an Apple MacBook, but DH has also tried it on his Apple PC and each time it comes up saying that it can't access the next page. The iPad also doesn't get anywhere.

Tried it on a non Apple laptop and it works normally.

 

Has anyone else experienced problems with access using Apple gadgets? Thanks.

[bee-ess]

Have booked 2 cruises in last few days (hurrah!) via a TA, but I can't access the Personaliser and when I tried an online booking, it also wouldn't let me get past the 'No I don't want hotels' page.

I'm using an Apple MacBook, but DH has also tried it on his Apple PC and each time it comes up saying that it can't access the next page. The iPad also doesn't get anywhere.

Tried it on a non Apple laptop and it works normally.

 

Has anyone else experienced problems with access using Apple gadgets? Thanks.

 

Have you tried Firefox as your browser - sometime P&O does not like Safari.

[HomelessBear]

Have you tried Firefox as your browser - sometime P&O does not like Safari.

 

I haven't tried it yet but will do. It all worked fine until a few days ago, as I'd been accessing the personaliser for another cruise and had even recently printed off the documents etc. It's all happened in the last couple of days, so wondered if P&O had "done something" to their system??

 

Thanks for the advice. Appreciated.

[Jennizor]

I have also been unable to get into CP today. I have used my IPad successfully loads of times but today can't past the login page. I generally use Safari but occasionally I have got in through Google. I will try the MacBook Pro when I get a minute.

[Mysticalmother]

Just got in to mine - no problem except it was just a tad slower than usual for the P &O server to respond. I was using my ipad & safari

[Jennizor]

Thanks Mysticalmother, just tried again and got in first time. Don't know if it was my glitch or P & O's.

[Mysticalmother]

Thanks Mysticalmother, just tried again and got in first time. Don't know if it was my glitch or P & O's.

 

From past experience, probably the latter! Their IT systems are not renowned for being the best.......:D

[terrierjohn]

Nearly 12 months on from this thread and guess what, the P&O CP is still taking forever to load, if in fact it ever does.

Surely their IT dept ought to be able to sort it out once and for all.:mad:

[P&O SUE]

Nearly 12 months on from this thread and guess what, the P&O CP is still taking forever to load, if in fact it ever does.

Surely their IT dept ought to be able to sort it out once and for all.:mad:

 

I've been checking it every 2 or 3 days or so to see if my excursions are out yet and it normally works. However, I just checked about 10 minutes ago and it took ages to load then said it was down for "maintenance" I was rather hoping that meant they were putting them on :rolleyes:

[SoupPlease]

I used it yesterday without any problem but there is an issue today. Not going to stop me getting onboard Britannia next Saturday though!

[Jennizor]

Managed to get in after several attempts. Excursions for our May 14th cruise still not available though, I think it is perhaps a little early yet.

[P&O SUE]

Managed to get in after several attempts. Excursions for our May 14th cruise still not available though, I think it is perhaps a little early yet.

 

It seems to depend on the itinerary I think as ours were out for June (Canaries) last year in January but my friend's in July (Norway) took much longer.

Someone on Facebook today said theirs for June had just come out today.

[Strawberry field]

My biggest problem on the personaliser is scrolling back to year of birth......it takes ages.....and ages......

 

I blame my Mum and Dad :D

[terrierjohn]

Managed to get in after several attempts. Excursions for our May 14th cruise still not available though, I think it is perhaps a little early yet.

Shore excursions for A713 are now on the CP.

[Jennizor]

Yes Terrierjohn have now got into excursions. It was my fault, I forgot you had to select the port before selecting view excursions. If you just select view excursions it tells you they are not yet available!

[Slugsta]

I haven't been able to get into my CP for several weeks. It keeps telling me that something is incorrect when I try and log in. Hubby is having no problems though :confused:

[louthebowler]

I haven't been able to get into my CP for several weeks. It keeps telling me that something is incorrect when I try and log in. Hubby is having no problems though :confused:

 

 

I was having the same problem when using hubbys name and date of birth but mine was no problem, and then realised the TA had put the day and month the wrong way round for his date of birth so it wouldn't let me access it . I just make sure I go in via my name now.

[Saltybaltiholty]

Managed to get in after several attempts. Excursions for our May 14th cruise still not available though, I think it is perhaps a little early yet.

My cruise is mid October and the excursions are showing now.

 

Sent from my SM-G925F using Forums mobile app

[P&O SUE]

My cruise is mid October and the excursions are showing now.

 

Sent from my SM-G925F using Forums mobile app

 

Wow! Mine have just appeared for July - I only want to do one but I love looking at them to give me an idea what's there. It also means the cruise is getting closer :cool: