lrockwitt Posted August 19, 2016 #1 Share Posted August 19, 2016 I booked a B2B Panama Canal cruise with a 3 for 3 promotion through my TA. Looking at my Cruise Personalizer, I notice that I only received one Promotion. I also realize that there is a different promotion now and this has been some time ago. Will I be able to get Princess to honor both. I am trying to get in touch with my TA. Anyone have a similar situation? Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 19, 2016 #2 Share Posted August 19, 2016 I booked a B2B Panama Canal cruise with a 3 for 3 promotion through my TA. Looking at my Cruise Personalizer, I notice that I only received one Promotion. I also realize that there is a different promotion now and this has been some time ago. Will I be able to get Princess to honor both. I am trying to get in touch with my TA. Anyone have a similar situation? Sent from my iPhone using Forums mobile app What were the 3 things? Link to comment Share on other sites More sharing options...
lrockwitt Posted August 19, 2016 Author #3 Share Posted August 19, 2016 Free gratuities, specially dining and OBC. I received one promotion on one cruise but not on the second. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Working 2 Cruise Posted August 19, 2016 #4 Share Posted August 19, 2016 Obviously, you cannot get two different promotions. If you have a TA, ask him or her about the missing promo, or call Princess. You'll have to decide which promotion is better and whether the latest promotion is worth canceling and rebooking. Link to comment Share on other sites More sharing options...
lrockwitt Posted August 19, 2016 Author #5 Share Posted August 19, 2016 They were two different bookings, made at the same time. Should have gotten the same promotion on both??? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
skynight Posted August 19, 2016 #6 Share Posted August 19, 2016 They were two different bookings, made at the same time. Should have gotten the same promotion on both???Sent from my iPhone using Tapatalk If you have two different booking numbers and the promo was available for both sailings at the time you booked then yes, you should receive the 3 promo items for each leg of the cruise. If you only have one booking number for both legs of the cruise then you will receive the free grats. for the entire cruise, but will only receive one OBC and one specialty dining. Check your cruise personilizer. Does it show one or two booking numbers? Ask your T.A. for a PDF copy(ies) of the Princess Booking Confirmation Passenger Copy and you will see everything there. To answer your other questions, you can not get two promos on the same booking. If the current promo is better than what you already have you can ask your T.A. to cancel and re-book under the new promo. You have to do the math to work out the net cost. Sometimes T.A.'s charge a fee to make changes, this is a T.A. fee not one from Princess. Mine does not. Also, your current booking might have a non-refundable deposit, so look out for this. Link to comment Share on other sites More sharing options...
lrockwitt Posted August 19, 2016 Author #7 Share Posted August 19, 2016 I have two booking numbers. The promotion should be on each booking, I am awaiting a call from my TA. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
nukesubsailor Posted August 20, 2016 #8 Share Posted August 20, 2016 Free gratuities, specially dining and OBC. I received one promotion on one cruise but not on the second. Sent from my iPhone using Tapatalk On your cruise personalizer your OBC should show up on your list of payments and credits as a sales promotion. The paid gratuities should show up as paid on the section for pre-paying the gratuities. The specialty dining should be in the form of a voucher you will find in your cabin when you board but not shown on your cruise personalizer. Link to comment Share on other sites More sharing options...
Lucky TGO Posted August 20, 2016 #9 Share Posted August 20, 2016 They were two different bookings, made at the same time. Should have gotten the same promotion on both??? Sent from my iPhone using Tapatalk I agree. Tony Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted August 20, 2016 #10 Share Posted August 20, 2016 Free gratuities, specially dining and OBC. I received one promotion on one cruise but not on the second. Sent from my iPhone using Tapatalk Wasn't 3 for free specialty dining, free gratuities, and one category cabin upgrade? No box, if I recall Sent from my KFJWI using Tapatalk HD Link to comment Share on other sites More sharing options...
lrockwitt Posted August 20, 2016 Author #11 Share Posted August 20, 2016 That's right. Sorry Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
OCruisers Posted August 20, 2016 #12 Share Posted August 20, 2016 (edited) Wasn't 3 for free specialty dining, free gratuities, and one category cabin upgrade? No box, if I recall Sent from my KFJWI using Tapatalk HD That's what our "3 for Free" was. The free gratuities is the big thing. On our My Princess personalizer it shows up as a credit. From what I understand the free specialty dining is for one night and not every night. Don't know for sure since it's not until our January cruise . Edited August 20, 2016 by OCruisers Link to comment Share on other sites More sharing options...
caribill Posted August 20, 2016 #13 Share Posted August 20, 2016 From what I understand the free specialty dining is for one night and not every night. Don't know for sure since it's not until our January cruise . Correct. For one evening. Link to comment Share on other sites More sharing options...
caribill Posted August 20, 2016 #14 Share Posted August 20, 2016 I have two booking numbers. The promotion should be on each booking, I am awaiting a call from my TA. The two original invoices from your TA should show what amenities were included. Link to comment Share on other sites More sharing options...
lrockwitt Posted August 20, 2016 Author #15 Share Posted August 20, 2016 They do, but not on my Personalizer Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
OCruisers Posted August 20, 2016 #16 Share Posted August 20, 2016 They do, but not on my Personalizer Sent from my iPhone using Forums mobile app Go to "Payments & Credit" on your personalizer. That's where ours are listed. :) Link to comment Share on other sites More sharing options...
Mytravellove Posted August 20, 2016 #17 Share Posted August 20, 2016 I have a situation where I booked 3 short cruises for September and my TA is giving me an OBC for 2 of those cruises. However when I check my cruise personalizer, it does not show the OBC from my TA. When I called Princess Cruises, they advised me that THEY can see the OBC but I do not (?!?). I am really confused as this has never happened before, but then my TA's have never offered me any OBC before. Has this happened to anyone else? And once I am on board, if the TA's OBC is not on my folio, what should I do? Link to comment Share on other sites More sharing options...
lrockwitt Posted August 20, 2016 Author #18 Share Posted August 20, 2016 I spoke to Princess and my promotion shows up in there system. They do not know why it does not show up in my Personalizer??? They are sending me an email with my amenities as proof just in case. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
cmh Posted August 20, 2016 #19 Share Posted August 20, 2016 I booked a B2B Panama Canal cruise with a 3 for 3 promotion through my TA. Looking at my Cruise Personalizer, I notice that I only received one Promotion. I also realize that there is a different promotion now and this has been some time ago. Will I be able to get Princess to honor both. I am trying to get in touch with my TA. Anyone have a similar situation? Sent from my iPhone using Forums mobile app We had the same promotion on a previous cruise and nothing was noted on our Princess documents. I printed my document from my travel agent where it was shown and brought it on the cruise. Once onboard the ship I checked with customer service and they did have a record of the 3 for free promo although the Princess documents did not show it. I was worried I would be charged for the gratuities, but it all worked out fine. Link to comment Share on other sites More sharing options...
lrockwitt Posted August 20, 2016 Author #20 Share Posted August 20, 2016 Thanks. Will bring it along with me Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 20, 2016 #21 Share Posted August 20, 2016 I have a situation where I booked 3 short cruises for September and my TA is giving me an OBC for 2 of those cruises. However when I check my cruise personalizer, it does not show the OBC from my TA. When I called Princess Cruises, they advised me that THEY can see the OBC but I do not (?!?). I am really confused as this has never happened before, but then my TA's have never offered me any OBC before. Has this happened to anyone else? And once I am on board, if the TA's OBC is not on my folio, what should I do? Have your TA/Princess give you some kind of documentation for it. In the past there were certain kinds of OBC that I could never see until I was onboard, and sometimes would take a day or 2 to show up. :rolleyes: Not sure of thats still the case or not. Link to comment Share on other sites More sharing options...
hb1491 Posted August 21, 2016 #22 Share Posted August 21, 2016 It tells you at princess site that not all credits will show, we also have free gratuities on next cruise and it does not show anywhere. Link to comment Share on other sites More sharing options...
caribill Posted August 21, 2016 #23 Share Posted August 21, 2016 It tells you at princess site that not all credits will show, we also have free gratuities on next cruise and it does not show anywhere. To see your free gratuities, go to the personalizer and click on the option for you to pre-purchase gratuities. It should show that you already have them taken care of (it should say "paid" by each person's name.) Link to comment Share on other sites More sharing options...
hb1491 Posted August 21, 2016 #24 Share Posted August 21, 2016 To see your free gratuities, go to the personalizer and click on the option for you to pre-purchase gratuities. It should show that you already have them taken care of (it should say "paid" by each person's name.) Thank you for the tip, it show but it does not say paid, but it is greyed out. Link to comment Share on other sites More sharing options...
lrockwitt Posted August 21, 2016 Author #25 Share Posted August 21, 2016 Mine does not show paid Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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