Carnival changed my stateroom

[hftmrock]

That's exactly right. I was not given any OBC (and I did ask). The fact that they gave me an "upgrade" from a 4A to a 4E in their minds was enough I guess. The new cabin sucked IMHO and I didn't want it. Just because Carnival considers it a better cabin doesn't mean I do.

 

I chose a 4B which was more to my liking, but if there wouldn't have been any other cabins open or I didn't happen to check my booking and just showed up then what? I don't get on the ship? And what if the ship was sold out and there wasn't a single cabin I could have moved to?

 

thats why I didnt understand the 'dont take no for an answer' thing...

 

ultimately if they dont do anything... you have to take no for an answer or cancel and potentially lose money

[firemanbobswife]

thats why I didnt understand the 'dont take no for an answer' thing...

 

 

 

ultimately if they dont do anything... you have to take no for an answer or cancel and potentially lose money

 

 

Yeah in a case like this it's more like a "take it or leave it" scenario. They offered an upgrade and I didn't like it. But really what can they do if the cabin needs maintenance? It's not like they purposefully move people around to tick them off.

[LMaxwell]

thats why I didnt understand the 'dont take no for an answer' thing...

 

ultimately if they dont do anything... you have to take no for an answer or cancel and potentially lose money

 

Keep working your way up the chain. Set an expectation that is reasonable and achievable and you tend to get results. Most people throw their hands up and go oh well that's how the cookie crumbles. Whether persisting is worth it to you I can't say. But personally for me I've achieved good results with kindness fairness and persistence.

[firemanbobswife]

Keep working your way up the chain. Set an expectation that is reasonable and achievable and you tend to get results. Most people throw their hands up and go oh well that's how the cookie crumbles. Whether persisting is worth it to you I can't say. But personally for me I've achieved good results with kindness fairness and persistence.

 

 

So what is fair? They gave me an upgraded cabin that I didn't like. I was told to find a cabin that was acceptable to me and I did. I was able to switch to one that I liked better without any issue. That's as far as it went and as far as it should have IMHO. I don't think anything else was warranted in my situation. All I expected was a cabin that I could live with and I got it.

 

Like it has already been pointed out, they can move you if they want to and really they don't owe you anything but a cabin in the minimum category you booked. Now if it would have been a downgrade, then perhaps I would have asked for the few bucks in the difference of the fare, but I don't go into situations looking to see what I can get out of it. The issue was resolved and I wasn't going to stress over it.

[RuthlessBoss]

Since you booked with a TA, Carnival won't talk to you about your dilemma. They will only talk to your TA.

 

People are forgetting that yet keep advising otherwise.:)

[E&B]

Thanks everyone. I am going to call carnival and see what can be done. I will let you know what happens

 

 

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If you used a TA, chances are very good that Carnival won't talk to you and will only deal with the TA.

 

 

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[LMaxwell]

So what is fair? They gave me an upgraded cabin that I didn't like. I was told to find a cabin that was acceptable to me and I did. I was able to switch to one that I liked better without any issue. That's as far as it went and as far as it should have IMHO. I don't think anything else was warranted in my situation. All I expected was a cabin that I could live with and I got it.

 

Like it has already been pointed out, they can move you if they want to and really they don't owe you anything but a cabin in the minimum category you booked. Now if it would have been a downgrade, then perhaps I would have asked for the few bucks in the difference of the fare, but I don't go into situations looking to see what I can get out of it. The issue was resolved and I wasn't going to stress over it.

 

Exactly. You got a resolution you could live with by pressing the point. Had you not gotten a cabin of your satisfaction you would have asked for a price difference. That's fair. In this case if OP can't get the cabin they should ask for an obc or refund in the price difference between a guarantee and choosing your own. Probably somewhere between 25 to 75 dollars.

 

Hardly a windfall. But made right. It's not about seeing what you can get out of it. It's about advocating for yourself and getting an acceptable outcome. So many people are happy to be doormats. Not saying you. But in general. I don't get it. If you don't speak up you will lose out. Why so many passive and submissive folks these days afraid to have a rational conversation? I'm a stockholder and feel op should get compensation.

[hftmrock]

Exactly. You got a resolution you could live with by pressing the point. Had you not gotten a cabin of your satisfaction you would have asked for a price difference. That's fair. In this case if OP can't get the cabin they should ask for an obc or refund in the price difference between a guarantee and choosing your own. Probably somewhere between 25 to 75 dollars.

 

Hardly a windfall. But made right. It's not about seeing what you can get out of it. It's about advocating for yourself and getting an acceptable outcome. So many people are happy to be doormats. Not saying you. But in general. I don't get it. If you don't speak up you will lose out. Why so many passive and submissive folks these days afraid to have a rational conversation? I'm a stockholder and feel op should get compensation.

 

why should the OP get compensation? its in the contract, she got a room with a bigger occupancy than she has and they moved her, as in the ticket contract. Please tell me why the op 'should' get compensation. They 'might' try to be nice or she might get a generous carnival person and she might get compensation and I have no issues with that... but the op 'shouldn't' get any compensation according to the ticket contract.

[LMaxwell]

why should the OP get compensation? its in the contract, she got a room with a bigger occupancy than she has and they moved her, as in the ticket contract. Please tell me why the op 'should' get compensation. They 'might' try to be nice or she might get a generous carnival person and she might get compensation and I have no issues with that... but the op 'shouldn't' get any compensation according to the ticket contract.

 

Let's put aside the contract because that is written. Ton protect the company. That's fine. That's what contracts do.

 

You asked me a fair question. OP had a specific location and reason they wanted a room. They paid a premium to select that room. Essentially what they received they could have gotten by paying a lower guarantee rate. Therefore the premium paid to choose a location was a throwaway. It bought no real value. The deck plans may say the replacement room is an upgrade but to OP it is not. I'd state my case to Carnival just like that.

[hftmrock]

Let's put aside the contract because that is written. Ton protect the company. That's fine. That's what contracts do.

 

You asked me a fair question. OP had a specific location and reason they wanted a room. They paid a premium to select that room. Essentially what they received they could have gotten by paying a lower guarantee rate. Therefore the premium paid to choose a location was a throwaway. It bought no real value. The deck plans may say the replacement room is an upgrade but to OP it is not. I'd state my case to Carnival just like that.

 

fair enough but if they want to get the most people on the ship, the can not fill the rooms that hold 4 with 2 people. Sometimes thats ok if they get the right amount of people but sometimes its not and they have to move people and while you say to put aside the contract, you really cant because you agreed to it and they say they are allowed to move someone that does not fill the total occupancy as long as they give them an equal or better room as according to carnival. Its a risk when booking a room just like booking a handicap room. should they give compensation - no... can they to make the customer happy... absolutely but the op is not entitled to it

[poobears]

It's also not hidden in any way. It's right across the top of your page when you select a room online. It says this room has occupancy restrictions and tells you what they are. So you know going in that you can be moved. You know you are paying with the risk that you could be moved. You are making that choice. You can't later cry foul when you get moved. You can't get all the benefits and take zero risks, life doesn't work that way. If you intentionally book a room (or your TA does) that you know holds more people than is in your party then you know you are facing a real risk of being moved. You either A; take that risk or B; choose another room or I guess if you are special you have option C; take it and if you get moved hope you can complain enough get something for free out of it.

[Lollipop's Mom]

As we figured, they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :(

[LMaxwell]

As we figured' date=' they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :([/quote']

 

Totally understand your perspective and situation. Hope it works out for you. Too many corporate contract proofreaders here, not enough consumer advocates. Anyone would be bummed in your situation.

[firemanbobswife]

As we figured' date=' they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :([/quote']

 

Your TA should have advised you that you could be bumped before they booked it as it is their responsibility to look out for your well being. Your TA is the one you should have an issue with - not Carnival. They don't have control of your booking. Your TA does. Looks like it's time to find a different TA or at the very least you know to ask questions next time when selecting a cabin.

[falkcor]

As we figured' date=' they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :([/quote']

 

that's on your TA then.

 

carnival will have 'occupancy restrictions' which they enforce or relax depending on the sailing occupancy and bookings (and can change).

 

but why in the first place would my TA or Carnival even put us in that one?

 

your TA is the one that put you in that room. carnival would hold to their contract stipulations (which are explicated by many above), and in the case of booking rooms with greater occupancy than parties booked carnival representatives would have advised you could be moved.

 

i feel for you and am not trying to be be a 'contract specialist' or whatever someone else referred to above (i surely i am not), but i am advising you to take it up with your TA. the question is why would THEY (the TA) put you in that room if the specific selection was important. you will only get your potential recourse by TA working with carnival. and if the differences in cost to move you to another room are as nominal as you make it sound (and i'm sure it is), they oughta eat that.

 

it's on your TA though.

[hftmrock]

As we figured' date=' they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :([/quote']

 

 

I see that your TA hurt you and didnt tell you what was happening which was wrong on their part. I see there are people that will tell you to demand compensation and dont take no for an answer... I hope Carnival gets you something you will be happy with but they dont have to. Good luck !!!

Edited September 26, 2016 by hftmrock

[Domino D]

As we figured' date=' they will only talk to my TA. What I am ticked with is when I was booking there were 3 rooms I saw - 2 of them were just a regular room for 2 people (maybe 3?) and the one we ended up with apparently can handle 4 people. So I know why we got bumped- but why in the first place would my TA or Carnival even put us in that one? I didn't know what each one took, I just said "Hey i like the location of these 3 rooms - any of these would be great thanks". Originally I paid about an extra $40-60 to book a room - had one on deck 8 I liked, then saw these on lido deck and i paid $60 to move to those. With my 'upgrade' I may as well be back on deck 8 and have saved the $60!! I have asked my TA to try and get my extra upgrade money back in form of OBC, OR a bump up to spa balcony, which right now is only $25pp more than I paid anyway! Im not one of those 'entitled' people who will demand stuff, I just feel ripped off that I spent the extra money to ensure that deck, and didn't end up with what I wanted (and I know Im not going to get it back) - especially sucks because there were 3 options I liked and thats the one I was assigned :([/quote']

 

Were I you, I would start with explaining your issue to your travel agent. If they are part of a large agency, I would try to go up the managerial chain. Document the points that you made here about your continuing vacation and need to do laundry. Note that you would have taken one of the other cabins in the area had someone explained the chance you would be moved. Try to see if you can get an OBC from them. Aim for enough to cover the cost of using Carnivals laundry service, or enough to cover the difference you paid in selecting a specific cabin. I truly do not think Carnival will do anything, so try to appeal to the travel agent. Sorry you have to deal with this, good luck.

[ekajun1957]

This points out a very clearly that the great majority of us do not read everything that pops up on a page while we are booking or we don't really ready the contract. Mostly if we have experience with a cruise line we make sure the things that have happened to us or to people who have told us something then we make sure of those things. I do always make sure its not a 4 person room when I am booking for two people I know the possibility. My TA long time ago pointed it out when I sent her the room number we were interested in. So again there are probably some more things in the contract and especially if not a ship or cruise line I have used much that I don't know. You know those web pages when you have to check the box saying you have read guidelines or rules or the contract and we just check and hit continue? Maybe we should read them. Also I do believe if she has a good TA something more will be done than just "sorry, its in the contract".

In fact on our next cruisewe wanted an adjoin room and there was not two adjoining left open. We told her what we wanted and she managed to get us the one that was open and the one that was marked as taken. So did they move someone else? Did she or Carnival move them? Don't know.

[nealstuber]

why should the OP get compensation? its in the contract, she got a room with a bigger occupancy than she has and they moved her, as in the ticket contract. Please tell me why the op 'should' get compensation. They 'might' try to be nice or she might get a generous carnival person and she might get compensation and I have no issues with that... but the op 'shouldn't' get any compensation according to the ticket contract.

 

 

As others have posted I think carnival "should" at least compensate anyone who paid to select a stateroom and ended up with what amounts to a guarantee by that cost differential.

 

The reason they "should" do this is if they routinely change people who paid a premium to get the cabin they expect, word will get out and people will stop paying that premium.

 

I'm not sure even this is fair compensation. When I'm cruise shopping and I get to the point that all that's available on the cruise I want in the category I want is a guarantee, I'll usually look elsewhere before pulling the trigger.

 

 

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[jimbo5544]

Carnival has zero obligation to do anything here. The contract is clear, the TA should have made it clear. Anytime you book 2 in a room that is designated for more you can be bumped - period. If they allow you to do it so be it. It is 100% at their discretion (we know that they would only do this to accommodate a customer who has a real need for the room. Any talk of compensation has zero merit.

 

 

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[hftmrock]

As others have posted I think carnival "should" at least compensate anyone who paid to select a stateroom and ended up with what amounts to a guarantee by that cost differential.

 

The reason they "should" do this is if they routinely change people who paid a premium to get the cabin they expect, word will get out and people will stop paying that premium.

 

I'm not sure even this is fair compensation. When I'm cruise shopping and I get to the point that all that's available on the cruise I want in the category I want is a guarantee, I'll usually look elsewhere before pulling the trigger.

 

 

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to me its a slippery slope. Where does it end?

 

• the people that don't have early saver can call and get a price decrease after final payment?
  
• the people that book a handicap room can get compensation if a real handicapped person needs it?
  
• A person doesn't have to pay for their full deposit if they booked under the reduced deposit and then switched to another , better deal?
  

 

ETC , ETC , ETC....

 

its what's in the rules, it pops up when you book it so its not hidden (in this case the TA is responsible for telling the customer. Its nice when Carnival goes above and beyond and helps the customer. they are under no obligation and anything they do is great but not expected.

 

they can... it would be nice... but they shouldn't have to.

[firemanbobswife]

As others have posted I think carnival "should" at least compensate anyone who paid to select a stateroom and ended up with what amounts to a guarantee by that cost differential.

 

The reason they "should" do this is if they routinely change people who paid a premium to get the cabin they expect, word will get out and people will stop paying that premium.

 

I'm not sure even this is fair compensation. When I'm cruise shopping and I get to the point that all that's available on the cruise I want in the category I want is a guarantee, I'll usually look elsewhere before pulling the trigger.

 

 

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It's not Carnival's fault their TA didn't do their job properly. The only entity that owes them anything if at all would be the TA.

[RuthlessBoss]

As others have posted I think carnival "should" at least compensate anyone who paid to select a stateroom and ended up with what amounts to a guarantee by that cost differential.

 

The reason they "should" do this is if they routinely change people who paid a premium to get the cabin they expect, word will get out and people will stop paying that premium.

 

I'm not sure even this is fair compensation. When I'm cruise shopping and I get to the point that all that's available on the cruise I want in the category I want is a guarantee, I'll usually look elsewhere before pulling the trigger.

 

 

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If anyone is to compensate, it should be the TA. That's the person who did not advise the cabin was for more than 2.

[hftmrock]

It's not Carnival's fault their TA didn't do their job properly. The only entity that owes them anything if at all would be the TA.

 

as a consumer advocate... I would agree to this entirely!

[Lollipop's Mom]

So here is where I am at now.

Woke up to a new cabin number on deck 12, spa cabin. Saw this on my phone while still laying in bed. Check email and got an email from my TA that says

"Carnival has agreed to give you a free upgrade to a Spa balcony but you will lose you obc.

I am not exactly sure as to what happened, Carnival can't explain as to why either ??"

 

Ummmmmmmmm so here is what I am thinking is going on... I got a really good discount on this cruise from this TA - this company obviously works in bulk rooms. Now fares for spa cabins have gone even lower than when I first booked, and with his discount he gets, I am guessing he was able to get it for the same money I paid already for my regular balcony, and just did a switch, which on a new deal doesn't have the OBC attached.

Also - I don't even want to be on deck 12 because the balconies have no covers - but seriously I feel like i start to sound like a whiney B**** if I keep on this and asking for changes. Know what I mean?

So now I have lost my OBC due to an upgrade? Makes no sense to me at all! I think the TA is screwing around :(