shark with a laser Posted October 29, 2016 #26 Share Posted October 29, 2016 They are not at all concerned about laundry and kitchen staff Sent from my iPhone using Forums Why don't kitchen and laundry staff (and general ship cleaning and maintenance for that matter) deserve to be paid just because your traveling companion overtipped specific people? My employer can't decide not to pay me for work I've done just because they gave someone else too big of a bonus. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
hamrag Posted October 29, 2016 #27 Share Posted October 29, 2016 Why don't kitchen and laundry staff (and general ship cleaning and maintenance for that matter) deserve to be paid just because your traveling companion overtipped specific people? My employer can't decide not to pay me for work I've done just because they gave someone else too big of a bonus. Sent from my iPhone using Forums Extract from the OP's opening post: "Thanks....and no this is not a question about if dsc should or should not be removed or if crew does or does not get dsc It's a question asking.....does Ncl acknowledge via email the receipt of the dsc removal request Thanks again" ;) Link to comment Share on other sites More sharing options...
luvtheships Posted October 29, 2016 Author #28 Share Posted October 29, 2016 Why don't kitchen and laundry staff (and general ship cleaning and maintenance for that matter) deserve to be paid just because your traveling companion overtipped specific people? My employer can't decide not to pay me for work I've done just because they gave someone else too big of a bonus. Sent from my iPhone using Forums I can't dictate what my travel companion feels Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Crusin6 Posted October 29, 2016 #29 Share Posted October 29, 2016 Why don't kitchen and laundry staff (and general ship cleaning and maintenance for that matter) deserve to be paid just because your traveling companion overtipped specific people? My employer can't decide not to pay me for work I've done just because they gave someone else too big of a bonus. Sent from my iPhone using Forums Ncl doesn't pay them? I thought they all signed contracts and were paid by ncl I didn't realize ncl didn't pay them Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
luddite Posted October 30, 2016 #30 Share Posted October 30, 2016 Ncl doesn't pay them? I thought they all signed contracts and were paid by ncl I didn't realize ncl didn't pay them Sent from my iPad using Forums You've been around long enough to know how the system works. Link to comment Share on other sites More sharing options...
Grampyb Posted October 30, 2016 #31 Share Posted October 30, 2016 C'mon people. If you don't want to tip the hardest working people in the world buy your own boat. See how that works for you. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Crusin6 Posted October 30, 2016 #32 Share Posted October 30, 2016 I'm just off the Gem and just for fun I asked for the DSC removal form and all she gave me was a piece of paper saying...Yada Yada Yada...we are sorry you experienced etc etc I asked where the form I needed to scan and attach was and she just said go to the link on the form she gave me Again just for fun I went to the link upon returning home and all the info required is clearly presented for the pax to fill in... And there it is.....a SUBMIT button So I guess that's how it's done? Just fill out online and submit? Again ...just for fun....as I like to know how ncl is operating these days regarding dsc removal And nope....you DID NOT read anything at all in my post indicating I'm removing dsc....but you DID read that I would just like to know if online submission is the way it's working now versus paper form and email attachments Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted October 30, 2016 #33 Share Posted October 30, 2016 Wow, just wow! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
aladin553 Posted October 30, 2016 #34 Share Posted October 30, 2016 You're on vacation and the employees on the ship are working hard to make sure you have a great time. So how about you leaving the DSC on for them as a thank you! Seems like your "companion" is one of those Groupon users that expect the entire store and not pay anything. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
luvtheships Posted October 30, 2016 Author #35 Share Posted October 30, 2016 You're on vacation and the employees on the ship are working hard to make sure you have a great time. So how about you leaving the DSC on for them as a thank you! Seems like your "companion" is one of those Groupon users that expect the entire store and not pay anything. Sent from my iPhone using Forums Groupon really? I don't think you have a clue how successful Groupon actually is but I digress Oh and comparing a Groupon user to a pax that is entitled to remove dsc for a valid reason as per NCL policy is ridiculous. I guess you didn't reactive entire thread Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
shark with a laser Posted October 30, 2016 #36 Share Posted October 30, 2016 Overtipping a few specific workers isn't really a valid reason to remove the charge and stiff the other workers who worked hard to make the cruise enjoyable. You can't dictate what your companion feels, but you can certainly attempt to persuade her otherwise or decline to assist. The D in DSC stands for daily, not discretionary. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted October 30, 2016 #37 Share Posted October 30, 2016 Overtipping a few specific workers isn't really a valid reason to remove the charge and stiff the other workers who worked hard to make the cruise enjoyable. You can't dictate what your companion feels, but you can certainly attempt to persuade her otherwise or decline to assist. The D in DSC stands for daily, not discretionary. Sent from my iPhone using Forums You are so so correct and some people just don't get it! Something fishy about this entire story! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
luvtheships Posted October 30, 2016 Author #38 Share Posted October 30, 2016 (edited) You are so so correct and some people just don't get it! Something fishy about this entire story! Sent from my iPhone using Forums Why? We are still free to make personal decisions regarding dsc. My companion is fully aware My traveling companion is old school and has that right to be Ncl allows her to remove the $13.50 And she is....bottom line...she can and is and It really doesn't matter about others opinions This thread was asking about email confirmation not opinions about removal Btw it has been answered regarding email notification a few posts ago Now the waiting game begins If no notification or refund within the promised 2 weeks then I guess It gets stepped up a notch. Sent from my iPhone using Forums Edited October 30, 2016 by luvtheships Link to comment Share on other sites More sharing options...
luvtheships Posted October 30, 2016 Author #39 Share Posted October 30, 2016 (edited) Overtipping a few specific workers isn't really a valid reason to remove the charge and stiff the other workers who worked hard to make the cruise enjoyable. You can't dictate what your companion feels, but you can certainly attempt to persuade her otherwise or decline to assist. The D in DSC stands for daily, not discretionary. Sent from my iPhone using Forums Btw I didn't post either way if I did or did not try to persuade her otherwise Please don't make assumptions Sent from my iPhone using Forums Edited October 30, 2016 by luvtheships Link to comment Share on other sites More sharing options...
JVilleGal Posted October 30, 2016 #40 Share Posted October 30, 2016 You just can't stop can you? Something about "he doth protest to much" Why don't you just call NCL and get your answer straight from the horses mouth? You got your answer here and still have you persist. I'll stick with the "fishy" feeling and that's my final comment on this "just doing it for an elderly" ya right sorry just don't buy it or believe it! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
luvtheships Posted October 30, 2016 Author #41 Share Posted October 30, 2016 (edited) You just can't stop can you? Something about "he doth protest to much" Why don't you just call NCL and get your answer straight from the horses mouth? You got your answer here and still have you persist. I'll stick with the "fishy" feeling and that's my final comment on this "just doing it for an elderly" ya right sorry just don't buy it or believe it! Sent from my iPhone using Forums They don't answer the phone that's why And I'm not persisting I'm just responding to others who have commented on or quoted me If I didn't do that then posters would comment that I didn't return to the thread. Lol Sent from my iPhone using Forums Edited October 30, 2016 by luvtheships Link to comment Share on other sites More sharing options...
shark with a laser Posted October 30, 2016 #42 Share Posted October 30, 2016 They give the ability to remove the service charge for people who feel the service they received was sub-par, not because people made a mistake and tipped a couple staff members too much. If the service was sub-par, by all means, reduce or remove the charge and specify who provided the unsatisfactory service. But by removing the service charge and directly tipping only the steward and main dining room attendant, you're stiffing people who are very underpaid for the very hard work they do. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted October 30, 2016 #43 Share Posted October 30, 2016 They give the ability to remove the service charge for people who feel the service they received was sub-par, not because people made a mistake and tipped a couple staff members too much. If the service was sub-par, by all means, reduce or remove the charge and specify who provided the unsatisfactory service. But by removing the service charge and directly tipping only the steward and main dining room attendant, you're stiffing people who are very underpaid for the very hard work they do. Sent from my iPhone using Forums Where is that "LIKE" button! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
aladin553 Posted October 30, 2016 #44 Share Posted October 30, 2016 LIKE BUTTON!! Stiffing the entire crew is just wrong on so many levels. Here's a scenario: I flew from Houston to Frankfurt and when we landed it was a hard landing. Now in reality this isn't possible but let's say it is just for a second. I send a email to the airline and say the entire flight crew, baggage crew, people who fueled the flight, catering, checkin attendant, cleaners and many more should be wage garnished and I should be entitled something back. Or even better scenario: the passengers left their personal item onboard which was not recovered (implying more tip in your case) and everyone should be wage garnished. For your info: In my previous comment I wasn't implying that Groupon was not a good or successful company. They clearly are but as a businessman I know how some of their customers expect the entire store for FREE. It's like one in a thousand people you meet and wish you never met them. This is clearly one of the reasons why DSC goes up because people pay it and then claim they paid too much and ask for 100% back. DSC- refunds are really meant for sub-par service. Not because you tipped a person or two too much. In the Haven we tip butlers, concierge, room stuards and Haven restaurant staff on top of the DSC. You can't then send a email and ask for the prepaid amount back. That's just unethical and morally wrong. The fact that this thread is still going on is just shameful! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted October 30, 2016 #45 Share Posted October 30, 2016 Interesting that they have moved away from the paper form and to a web form database. Probably a lot easier to manage, batch, and process. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted October 30, 2016 #46 Share Posted October 30, 2016 They give the ability to remove the service charge for people who feel the service they received was sub-par, not because people made a mistake and tipped a couple staff members too much. If the service was sub-par, by all means, reduce or remove the charge and specify who provided the unsatisfactory service. But by removing the service charge and directly tipping only the steward and main dining room attendant, you're stiffing people who are very underpaid for the very hard work they do. Sent from my iPhone using Forums I agree, base it on service. If something was amiss, first try to take care of it. If not, name names. That way management can retrain those people or, ultimately, get rid of them. Link to comment Share on other sites More sharing options...
mafig Posted October 30, 2016 #47 Share Posted October 30, 2016 Just because they receive it doesn't mean they approve it and you get your money back does it? I was reading a thread on another board where someone wanted their service charge removed for various reasons, one being that their steak wasn't cooked properly. Their request was denied. And it was also denied by their credit card when they disputed it. I don't recall if that person got a email receipt initially or not, but after a while (I think it was 6 weeks) they were told NO. Link to comment Share on other sites More sharing options...
DMH15 Posted October 30, 2016 #48 Share Posted October 30, 2016 I don't know about "travel companions"... I travel with "friends" and "family". If one of them asked me to check on DSC removal I would say "do it yourself, I don't condone it". If they persisted I would explain what it is and how it works. And if they further persisted they would ne "ex-friends". Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
pieshops Posted October 30, 2016 #49 Share Posted October 30, 2016 I can't dictate what my travel companion feels Sent from my iPhone using Forums absolutely correct you can not, BUT you can speak with them and tell them that their decision is not a good one and explain why, but you obviously feel the same way Link to comment Share on other sites More sharing options...
pieshops Posted October 30, 2016 #50 Share Posted October 30, 2016 They give the ability to remove the service charge for people who feel the service they received was sub-par, not because people made a mistake and tipped a couple staff members too much. If the service was sub-par, by all means, reduce or remove the charge and specify who provided the unsatisfactory service. But by removing the service charge and directly tipping only the steward and main dining room attendant, you're stiffing people who are very underpaid for the very hard work they do. Sent from my iPhone using Forums even with what you said above you would have to receive bad service from every person you came across on the ship because by removing every staff member is affected. The best thing to do is complain to a supervisor immediately, if not resolved escalate to an officer and I can not imagine anything would not be resolved at this point Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now