Passenger behaviour in the Spa aboard Seabourn Encore

[oregon50]

Angry woman went looking for the laundry room and could not find it. She has been miserable the entire trip.

Edited December 31, 2016 by oregon50

[wripro]

Unfortunately, the longer you allow this resentment to fester the longer your cruise will be affected. I assure you that angry woman who caused the nasty incident has probably forgotten all about it.

[lincslady]

Unfortunately, the longer you allow this resentment to fester the longer your cruise will be affected. I assure you that angry woman who caused the nasty incident has probably forgotten all about it.

 

Ditto.

[Able Seaman H]

Unfortunately, the longer you allow this resentment to fester the longer your cruise will be affected. I assure you that angry woman who caused the nasty incident has probably forgotten all about it.

 

Please don't think our cruise has been affected at all. We are having a great time and the incident has passed. I merely posted on here as a sounding board & for feedback which is what Cruise Critic is all about. Part of me was also interested to hear other people's thoughts.

 

Ultimately too much time has passed to do anything & I realise that. If my raising the issue means that a more robust response was in place for the future that would be to the benefit of all.

 

Particularly as ships get larger you will find self policing evaporates.

 

We are having a wonderful cruise :)

 

Henry :)

[ab21au]

 

We are having a wonderful cruise :)

 

Henry :)

 

That's good to hear. Enjoy the rest of your cruise.

Edited January 1, 2017 by ab21au

[Britcruiser81]

I am in no way condoning the other passengers abuse of you, but I wonder if the Spa took more bookings than they were able to, so they should take some of the responsibility? What time was your daughters appointment and what time was the other passengers? Is it a case of the Spa being greedy?!

 

 

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[wripro]

Please don't think our cruise has been affected at all. We are having a great time and the incident has passed. I merely posted on here as a sounding board & for feedback which is what Cruise Critic is all about. Part of me was also interested to hear other people's thoughts.

 

Ultimately too much time has passed to do anything & I realise that. If my raising the issue means that a more robust response was in place for the future that would be to the benefit of all.

 

Particularly as ships get larger you will find self policing evaporates.

 

We are having a wonderful cruise :)

 

Henry :)

 

 

Glad you have put this behind you and are enjoying your cruise.

[nolatravelgirl]

Seabourn isn't a school classroom where there is a teacher who can march up to a student a make one child apologize to another child. If this incident bothered you so much, then you should approach the rude passenger and state that you are upset at the bad behavior she displayed to your wife and child and you think they are owed an apology. The stylist apologized for the interruption and I really think that is all that they need to do. I wouldn't let this fester. The lady was having a bad day and it isn't the spa staff's responsibility to demand apologies. Maybe the rude guest was banned from the spa, but due to passenger privacy I don't think they would ever share that information with you. I also wouldn't avoid the spa due to this incident. Why punish yourself?

[Mr Luxury]

Henry is now home with his wife and daughter and I am sure is over the small incident that happened an age ago.

Moving on is good

 

 

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[Able Seaman H]

Indeed.

 

However approaching the lady myself is possibly the worst thing I could have done. My suspicion is she would see that as antagonistic on my part, react accordingly and all of a sudden I'm the bad guy because I approached her to pick a fight.

 

Incidents like that should always be referred to the ship's management team and never dealt with yourself on a one to one basis. If the ship do nothing then walk away as I did.

 

You don't want to end up being seen as the bad guy and get thrown off your cruise!

 

Henry :)

Edited January 10, 2017 by Able Seaman H

[nolatravelgirl]

Indeed.

 

However approaching the lady myself is possibly the worst thing I could have done. My suspicion is she would see that as antagonistic on my part, react accordingly and all of a sudden I'm the bad guy because I approached her to pick a fight.

 

Incidents like that should always be referred to the ship's management team and never dealt with yourself on a one to one basis. If the ship do nothing then walk away as I did.

 

You don't want to end up being seen as the bad guy and get thrown off your cruise!

 

Henry :)

I fail to see how you expected management to handle this situation. I am unclear as to what you thought the proper actions from management should be. You state that you did not want monetary compensation. Did you want them to hang a scarlet letter around her neck and banish her to the boiler room for the remainder of the cruise? Did you want them to take the offending patron by the hand and march them up to your cabin to offer a personal apology? In a million trillion years if a ship's employee came up to me and demanded that I apologize to another patron for some perceived indiscretion I would have looked at them with horror and would never comply. What if the situation were reversed and some other patron determined that you had somehow acted in someway that offended them would you had happily accompany the ship's employee to offer an apology?

 

I am also unclear why the hairstylist was running late. Did you have an appointment or did you push the spa to squeeze your daughter in "for a quick trim" thus making the stylist late for her previously booked appointment with the other guest? I personally loathe when I have booked an appointment and then show up at the agreed upon time and then have to wait.

[free101girl]

The Spa on Encore is having a consistent issue with running late. Three of four appointments I've had since embarking in Singapore have been delayed by 30 minutes or more. I've never had this experience on any other cruise ship. Definitely some sort of teething problem. Nonetheless, no excuse for having a fit and being nasty to an innocent fellow passenger.

[nolatravelgirl]

Nonetheless, no excuse for having a fit and being nasty to an innocent fellow passenger.

We only have one side of the story here and even that account is second hand as the original poster wasn't even present for the incident.

[Mr Luxury]

I know AS Henry and think that he did the right thing by turning the other cheek and moving on and I'm sure that he is not bothered.

The funny thing about it is the reaction his original post about it has had on some,a bit like rubbernecking at a car crash.

Welcome home Henry.

 

 

 

 

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[Able Seaman H]

I fail to see how you expected management to handle this situation. I am unclear as to what you thought the proper actions from management should be. You state that you did not want monetary compensation. Did you want them to hang a scarlet letter around her neck and banish her to the boiler room for the remainder of the cruise? Did you want them to take the offending patron by the hand and march them up to your cabin to offer a personal apology? In a million trillion years if a ship's employee came up to me and demanded that I apologize to another patron for some perceived indiscretion I would have looked at them with horror and would never comply. What if the situation were reversed and some other patron determined that you had somehow acted in someway that offended them would you had happily accompany the ship's employee to offer an apology?

 

I am also unclear why the hairstylist was running late. Did you have an appointment or did you push the spa to squeeze your daughter in "for a quick trim" thus making the stylist late for her previously booked appointment with the other guest? I personally loathe when I have booked an appointment and then show up at the agreed upon time and then have to wait.

 

It seems you and I are very different people then. If a member of the ships crew approached me I would gladly apologise. If it was a moment of indiscretion on my part I would be grateful of the opportunity to clear my conscience. If I genuinely felt I had done nothing wrong I would assure my fellow guest no harm was meant and apologise if I had inadvertently crossed a line.

 

In this instance the person will have been in no doubt that what they did was wrong when viewed in the cold light of day assuming they were a decent human being of course.

 

The hair cut had been booked in and the time given to us by the Spa team. The girls were not late arriving. I don't know why the lady had to wait, the management team never came back to us.

 

Henry :)

[Joc123]

I'm with you Henry (I hope you don't mind me calling you Henry as we have not met). We had a similar incident over a table at the grill. We were sitting there when another "lady" wanted it. No one came to help. It does leave you shaken.

On another cruise a couple of "gentlemen" decided the GS was a boxing ring. It was left to other passengers to separate them but it was during the show so perhaps staff didn't realise there was a problem. I sometimes wonder about the general public

[BasandSyb]

Glad you enjoyed your trip despite the mini drama. It is curious how things play out on Seabourn - just a few general comments as examples of management response.

 

We have been onboard several times with a person who created issues through cigar smoking right in the middle of the pool deck including when there is food around. THIS IS NOT INTENDED AS STARTING A "LET'S HAVE A GO AT SMOKERS THREAD". The many passengers who complained about him seemed to find management unable to deal with the issue. HD says he will have a word etc and nothing happens to the point where passengers start engaging and words are exchanged. It does get quite ugly. This person has now been on 3 of our Seabourn cruises and the problem continues (despite the new policy). Bar staff have said he is untouchable given the number of travelling days.

 

We have also had a very disagreeable person on a very long cruise in the casino each night abusing the staff. Nothing was done despite complaints. Other passengers tried to temper his comments. Eventually a fellow passenger took him aside and let's just say offered to sort him out. The problem was resolved. The casino staff we so happy they sent a basket of goodies to his room in thanks as they said they could do nothing except take the abuse.

 

As a point of comparison we have done a 35 day Azamara cruise. Two ladies had an argument over an iron in the laundry and both were immediately put off the ship. Similarly a family of 3 started to argue amongst themselves over a few days and they were put off.

 

It seems some lines do react quickly and very firmly.

[jenidallas]

I think the staff do definitive get put in an awkward position when it comes to confronting passengers.

 

I had a sailIng where a passenger was inappropriately touchy with me in the Observation Bar on more than one occasion. I was discussing that sailing with one of the entertainers on a later cruise and discovered he had been the same way with her. She commented that she wished I'd said something to management because she had complained and her comments were taken lightly. She said if a passenger had complained as well that they would have likely intervened.

[2SailingNomads]

Indeed.

 

However approaching the lady myself is possibly the worst thing I could have done. My suspicion is she would see that as antagonistic on my part, react accordingly and all of a sudden I'm the bad guy because I approached her to pick a fight.

 

Incidents like that should always be referred to the ship's management team and never dealt with yourself on a one to one basis. If the ship do nothing then walk away as I did.

 

You don't want to end up being seen as the bad guy and get thrown off your cruise!

 

Henry :)

 

Able Seaman - I am very sorry to read of this incident but unlike some other posters, think you took both the correct and high road. If I read correctly other than the poor behaved person mentioning your daughter being taken care of there was no personal insults, rather the frustration was with the spa staff. Being confrontational with another pax will simply make you uncomfortable the rest of the cruise. If I were in your position - and hope I never have a similar situation although I have seen pretty bad behavior in the small gym that has offended me - after a day or two I would have had a word with the hotel manager. Just me, but I admire the approach you took.

[Suite Travels]

Able Seaman - I am very sorry to read of this incident but unlike some other posters, think you took both the correct and high road. If I read correctly other than the poor behaved person mentioning your daughter being taken care of there was no personal insults, rather the frustration was with the spa staff. Being confrontational with another pax will simply make you uncomfortable the rest of the cruise. If I were in your position - and hope I never have a similar situation although I have seen pretty bad behavior in the small gym that has offended me - after a day or two I would have had a word with the hotel manager. Just me, but I admire the approach you took.

 

I absolutely agree. You took the higher road and it did not ruin your cruise. I have been in your shoes and needed to calm down and rethink my actions. Now it's time to let it go and just think of all the really good people you met on your cruise.:)

[Keith1010]

Able Seaman H so sorry to hear what happened. Unfortunately whether on land or at sea there are some not so nice people. Thankfully this is offset by many courteous and kind people.

 

I too would have been happy with what the passenger did.

 

I do agree that the Spa Manger should have gotten back to you. Some would have and obviously some don't. Even though they work for another company on most ships (either Steiner or Canyon Ranch on most of the ships), they have responsibility to the cruise line and the guests.

 

The only think I would have suggested was following up with the hotel director. Most spa mangers fall under the hotel director and in the end the hotel director is responsible for all area of the hotel portion of the ship and this is clearly one of them.

 

Keith

[Emperor Norton]

I think the staff do definitive get put in an awkward position when it comes to confronting passengers.

 

I had a sailIng where a passenger was inappropriately touchy with me in the Observation Bar on more than one occasion. I was discussing that sailing with one of the entertainers on a later cruise and discovered he had been the same way with her. She commented that she wished I'd said something to management because she had complained and her comments were taken lightly. She said if a passenger had complained as well that they would have likely intervened.

 

:eek: Wow. It shouldn't matter who complains.