Interesting survey question

[Hoopster95]

Hey everyone,

 

I'm just going through my on-line survey for my Harmony cruise and I've never seen this question before... interesting :cool:

 

[Retired LEO]

That's on all surveys now

 

Sent from my LG-K425 using Forums mobile app

[molly361]

Existing thread on the subject

 

http://boards.cruisecritic.com/showthread.php?t=2441180

[shipshape sam]

Maybe, management wants honest feedback... at least as much as they can get. There was a thread on this subject last year and how many of the crew were asking for the best positive rating.

 

Not a good sign when the company has to ask this question, but last time I bought a car, the same thing happened.

 

What can stop it, IMHO, is to NOT use the survey to punish employees, but use survey to learn customer experiences and improve on the experience. If in the rare case that a passenger relays something that rises to the level management needs to take action, then document the issue and take appropriate action.

 

I have written letters in past to corporate offices to express both poor and excellent service.

[John&LaLa]

No request on MJ to give good scores. I do think we were asked to please fill out the survey.