mmp13 Posted January 22, 2017 #1 Share Posted January 22, 2017 there have been so many complaints about landside customer service. I am posting to say I just had a very pleasant and surprising experience. I sent an email 2 or 3 days ago with a question about my perk package. I received a call on a Saturday from a customer service rep to answer my question. In the past I have waited several weeks before receiving an email response. Great Job!:) Link to comment Share on other sites More sharing options...
Fish Lover Posted January 22, 2017 #2 Share Posted January 22, 2017 Let's hope that you also got the right answer :) Link to comment Share on other sites More sharing options...
davekathy Posted January 22, 2017 #3 Share Posted January 22, 2017 there have been so many complaints about landside customer service. I am posting to say I just had a very pleasant and surprising experience. I sent an email 2 or 3 days ago with a question about my perk package. I received a call on a Saturday from a customer service rep to answer my question. In the past I have waited several weeks before receiving an email response. Great Job!:) Good to hear. Link to comment Share on other sites More sharing options...
NLH Arizona Posted January 22, 2017 #4 Share Posted January 22, 2017 there have been so many complaints about landside customer service. I am posting to say I just had a very pleasant and surprising experience. I sent an email 2 or 3 days ago with a question about my perk package. I received a call on a Saturday from a customer service rep to answer my question. In the past I have waited several weeks before receiving an email response. Great Job!:)Thanks for posting, as it is always good to hear positive comments. Link to comment Share on other sites More sharing options...
krillsister Posted January 22, 2017 #5 Share Posted January 22, 2017 I too had a good experience with customer service. I was trying to arrange reservations for select dining with another couple. I had their reservation number but couldn't get the web site to work. When I called, I was told that I couldn't link the two because the other couple was booked as a group. The rep informed me he would contact the ship to make the arrangement. Although it took about three weeks, one day I opened my email and there was one from the rep who informed me that everything was taken care of and all we had to do was show up for dinner at our requested times.. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted January 22, 2017 #6 Share Posted January 22, 2017 Let's hope that you also got the right answer :) There is that! Forty+ years of extensive cruise travel has taught us that if we do not have it in writing.....it have little meaning. Tis sad...but often true. Hank Link to comment Share on other sites More sharing options...
mafig Posted January 22, 2017 #7 Share Posted January 22, 2017 I just had a very nice experience also. I was looking for our Beverage Package on the Cruise Personalizer. I know that OBC wouldn't show up there, but I wanted to see the Beverage Pkg. like I had in the past. So I called them (even though I booked with a TA). The person answering the phone asked if my TA had given me a Booking Confirmation. I said just an invoice. He said he saw the beverage package and OBC on my reservation. Then he asked me if I was on-line to back out. He then added the bev. pkg., telling me to look in about 20 minutes. He did say I would not see the OBC. Then he asked for my email and sent me a confirmation in writing of the bev. pkg. After 20 minutes, I looked and there it was. I printed it (just in case). It's still there two days later.;):) I know they sometimes don't talk to you if you book with a TA. Maybe I just sounded pitiful. But I was grateful for his help.:) Link to comment Share on other sites More sharing options...
varoo Posted January 22, 2017 #8 Share Posted January 22, 2017 We have had many more good experiences with Celebrity's customer service than bad ones. I think we tend to forget the good ones, where they resolve the matter immediately and correctly. We are more likely to remember and comment about the bad ones that cause us aggravation. Link to comment Share on other sites More sharing options...
CANDYAPPLE Posted January 22, 2017 #9 Share Posted January 22, 2017 Last week I left a voice message for my Celebrity Cruise Planner at about 6:45 P.M. knowing that his shift is over at 7:00 P.M. I expected he would get back to me the next day. Surprize! I got an email from him at 8:40 P.M. with my answer. He was staying at work late, getting all his work cleared up for the day. Better service than I previously received when dealing with a travel agent. So far, Celebrity has been excellent. I expect this service level to continue when we cruise in six weeks. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now