cruze daddy Posted March 24, 2017 #1 Share Posted March 24, 2017 I sent the email below to Special Needs. We are currently booked for 2 upcoming cruises, one is in a Accessible Balcony, the other an accessible was not available so we booked a Junior Suite in order to get a wider door in order to accommodate a mobility scooter. As per the email below, they are waiving the RS fee for me on both cruises. Below is the email I sent to Special Needs, followed by their response. Hi Being disabled - I have some concerns about the new $7.95 room service charge. Although I plan to have a scooter for these 2 cruises, There are days and or evenings when I am simply not able to even get on the scooter and go out for a bite to eat. I can understand the charge for able bodied persons who are able to leave their rooms and get something to eat, however, I do not see it as being fair to those of us who because of our disability are not able to go out whenever we please. Please consider waiving the fee for those in an accessible cabin, or those who have been flagged in your systems as being disabled. Thank-you for your consideration. Thank you for contacting the Access Department with your inquiry. I am pleased to advise you advise you that you will not be charged the fee for room service and I have coded your reservations and the ship staff will be advised as well. Once you arrive at the pier, we recommend speaking with one of our agents and they will be able to arrange boarding assistance. During peak times, there may be a wait for assistance. We also recommend speaking with the Guest Services/Relations Desk who will assist you with accommodations for the departure at the end of your cruise. Best Regards, Tracy Cabrera Senior Access Advocate Link to comment Share on other sites More sharing options...
Lisa8 Posted March 24, 2017 #2 Share Posted March 24, 2017 That is good to hear they're willing to do something for guests with disability. Link to comment Share on other sites More sharing options...
ImpulsivePuppy Posted March 24, 2017 #3 Share Posted March 24, 2017 glad to see this, and good for you for taking this on! Link to comment Share on other sites More sharing options...
lakelorain Posted March 24, 2017 #4 Share Posted March 24, 2017 Happy to hear you will be able to enjoy room service when you need it. We have always found that RC tries to accommodate special needs whenever possible. Hope you have wonderful cruises. Link to comment Share on other sites More sharing options...
shellster1 Posted March 25, 2017 #5 Share Posted March 25, 2017 Good for you for being proactive, and doing something about your concerns! As someone who knows from first-hand experience how challenging it is for guests with mobility issues, I'm thrilled to hear RCCL was understanding and able to accommodate you. Enjoy your vacation(s)! Link to comment Share on other sites More sharing options...
bUU Posted March 25, 2017 #6 Share Posted March 25, 2017 Excellent! This message may have been entered using voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
LilBlackDress Posted March 25, 2017 #7 Share Posted March 25, 2017 I sent the email below to Special Needs. We are currently booked for 2 upcoming cruises, one is in a Accessible Balcony, the other an accessible was not available so we booked a Junior Suite in order to get a wider door in order to accommodate a mobility scooter. As per the email below, they are waiving the RS fee for me on both cruises. Below is the email I sent to Special Needs, followed by their response. Hi Being disabled - I have some concerns about the new $7.95 room service charge. Although I plan to have a scooter for these 2 cruises, There are days and or evenings when I am simply not able to even get on the scooter and go out for a bite to eat. I can understand the charge for able bodied persons who are able to leave their rooms and get something to eat, however, I do not see it as being fair to those of us who because of our disability are not able to go out whenever we please. Please consider waiving the fee for those in an accessible cabin, or those who have been flagged in your systems as being disabled. Thank-you for your consideration. Thank you for contacting the Access Department with your inquiry. I am pleased to advise you advise you that you will not be charged the fee for room service and I have coded your reservations and the ship staff will be advised as well. Once you arrive at the pier, we recommend speaking with one of our agents and they will be able to arrange boarding assistance. During peak times, there may be a wait for assistance. We also recommend speaking with the Guest Services/Relations Desk who will assist you with accommodations for the departure at the end of your cruise. Best Regards, Tracy Cabrera Senior Access Advocate Thanks for the update... I would suggest that you print out the email and reply just in case they do charge you. Years ago I had an issue with our wedding cruise and it took me almost a year to get some of it resolved....had I had my contract printed out, they would have fixed it on the spot (so they say). I did print it out, I just left it on the printer at home.... Sent from my LG-H910 using Tapatalk Link to comment Share on other sites More sharing options...
perditax Posted March 25, 2017 #8 Share Posted March 25, 2017 They're going to be getting a lot of emails now. Link to comment Share on other sites More sharing options...
riclop Posted March 25, 2017 #9 Share Posted March 25, 2017 This is old news. Link to comment Share on other sites More sharing options...
Isaboo Posted March 25, 2017 #10 Share Posted March 25, 2017 I am very glad to hear that! Thank you for sharing this with us. Link to comment Share on other sites More sharing options...
LilBlackDress Posted March 25, 2017 #11 Share Posted March 25, 2017 This is old news. How is this old news? The Room Service info is old news, RCI waiving the room service fee had not been discussed before... Link to comment Share on other sites More sharing options...
nator555 Posted March 25, 2017 #12 Share Posted March 25, 2017 I am happy they are being sensible about this[emoji106] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ONECRUISER Posted March 25, 2017 #13 Share Posted March 25, 2017 Thanks for the update... I would suggest that you print out the email and reply just in case they do charge you. Years ago I had an issue with our wedding cruise and it took me almost a year to get some of it resolved....had I had my contract printed out, they would have fixed it on the spot (so they say). I did print it out, I just left it on the printer at home.... Sent from my LG-H910 using Tapatalk I agree, Print out all Correspondence. Royal has way of loosing important stuff like this. Maybe this will be a change to new policy room service charges for the Handicapped but I would bet you are the rare exception... Link to comment Share on other sites More sharing options...
mad-dog74 Posted March 25, 2017 #14 Share Posted March 25, 2017 This is old news. So... why are you reading 'old' news. This is a relatively new topic... unlike all the questions about "how many bottles of wine can we carry onboard?" and "someone is hogging the chairs by the pool!" Link to comment Share on other sites More sharing options...
Snit13 Posted March 25, 2017 #15 Share Posted March 25, 2017 Thanks for the update... I would suggest that you print out the email and reply just in case they do charge you. Years ago I had an issue with our wedding cruise and it took me almost a year to get some of it resolved....had I had my contract printed out, they would have fixed it on the spot (so they say). I did print it out, I just left it on the printer at home.... Sent from my LG-H910 using Tapatalk Happy things seem to have worked out for you. Excellent advice on printing and packing your proof. I print all correspondence with cruise lines and take the copies with me. I do not bring them back home, lol. I have needed my copies on more than one cruise as proof of status, purchase, what was incluced in package I purchased prior to cruise. Happy cruises to you. Link to comment Share on other sites More sharing options...
Ladysilver Posted March 25, 2017 #16 Share Posted March 25, 2017 Glad to hear they are doing this for you. We have a handicapped daughter who gets tired easily and there are also days when she can't walk very far without being in pain. It's comforting to know we can stay in and order room service on those days with out being charged. :) Link to comment Share on other sites More sharing options...
zeberdee Posted March 25, 2017 #17 Share Posted March 25, 2017 I guess it depends on who you speak to? I clled and wasadvised that although I am disabled and struggle in the mornings that the charge will not be waived. Link to comment Share on other sites More sharing options...
bUU Posted March 25, 2017 #18 Share Posted March 25, 2017 I guess it depends on who you speak to? I clled and wasadvised that although I am disabled and struggle in the mornings that the charge will not be waived.There's some Internet meme I've seen bandied about, but my memory isn't good enough anymore to remember what it is. Regardless, the point is it suggest that when we don't get the best answer we think we can get, we should politely hang up, wait a few minutes, and call back, making the contact again with (hopefully) a different agent, still politely and firmly expressing how the change affects us given our disability, and that we expect to be made whole. UPDATED: Hmmm... I still think there is something snappier out there, but here's pretty much that advice: Hang Up, Call Back (The Four Most Important Words in Travel, and Maybe Even Life) Link to comment Share on other sites More sharing options...
zeberdee Posted March 25, 2017 #19 Share Posted March 25, 2017 I guess it depends on who you speak to?I clled and wasadvised that although I am disabled and struggle in the mornings that the charge will not be waived. Opps just noticed my rubbish grammer :o Link to comment Share on other sites More sharing options...
Merly Posted March 25, 2017 #20 Share Posted March 25, 2017 This is old news. And so rude! Why do you bother. Link to comment Share on other sites More sharing options...
voyager70 Posted March 25, 2017 #21 Share Posted March 25, 2017 I guess it depends on who you speak to?I clled and wasadvised that although I am disabled and struggle in the mornings that the charge will not be waived. Doesn't surprise me. Another example of RCI customer service inconsistency. Link to comment Share on other sites More sharing options...
Retired LEO Posted March 25, 2017 #22 Share Posted March 25, 2017 I guess it depends on who you speak to?I clled and wasadvised that although I am disabled and struggle in the mornings that the charge will not be waived. Call back and ask to speak with Tracy Cabrera. She's the one that sent the email out. Link to comment Share on other sites More sharing options...
toxicfairy Posted March 26, 2017 #23 Share Posted March 26, 2017 I personally think the new fee is incredibly ridiculous no matter who you are. I guess maybe it really is to make people think twice before ordering then passing out before it arrives. However I am very happy to hear that common sense prevails at least in this case. My husband has a very bad knee that has been operated on but needs to be replaced, However I can always go get food for him when his knee gives out. But in a case of being "cabin bound" for hours at a time until you feel well enough to move around again it is good to hear they will waive the fee! Link to comment Share on other sites More sharing options...
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