What happens to Refundable OBC if you Cancel Last Minute?

[eyelovcrusin]

We had a significant Refundable OBC from our TA but had to cancel last minute due to a medical emergency. My question is what happens with the money? Does it revert back to the Travel Agency? Or is it in the possession of the Cruise line?

[gdpups]

That's probably a question you need to ask your TA.

[FlorenceItaly]

Since it is from your TA, I am assuming they gave you back some of their commission in OBC. I am not sure anyone receives it. If you are not taking the cruise the TA is not getting their commission. I am very sorry for your medical emergency and hope it has a positive outcome.

[NantahalaCruiser]

Since it is from your TA, I am assuming they gave you back some of their commission in OBC. I am not sure anyone receives it. If you are not taking the cruise the TA is not getting their commission. I am very sorry for your medical emergency and hope it has a positive outcome.

 

The OP cancelled at the last minute. Assuming, the cruise line kept all of the OP's money, then the TA probably still kept their commission.

 

I would certainly call the TA, candidly ask about the retention of their commission and assuming that they retained it, ask them for a cash rebate equivalent to the OBC they had offered. If they want your continued business, they should be willing to give you the rebate.

[jelayne]

Hopefully the OP had travel insurance that will reimburse them their cruise fare and non-refundable trip expenses.

 

I would 't expect my TA to pay us the OBC for a cruise we couldn't take. Heck if they did between the insurance and OBC we would be money ahead.

[jelayne]

I just read the agreements we have signed in the past with 2 different TAs, in both cases they say the any modification to the reservation can result in a change or forfeiture of the benefit provided by the TA.

[NantahalaCruiser]

Hopefully the OP had travel insurance that will reimburse them their cruise fare and non-refundable trip expenses.

 

I would 't expect my TA to pay us the OBC for a cruise we couldn't take. Heck if they did between the insurance and OBC we would be money ahead.

Only if the OBC was greater than the insurance premium ;)

 

It really comes down to your relationship with the TA. I have been using the same small TA for several years now; and I know that he would give me the same piece of his commission if in fact he was still allowed to receive it from the cruise line.