SoSem75 Posted May 26, 2017 #1 Share Posted May 26, 2017 My daughters and I are booked on the Summit for a cruise leaving June 4. I have an online account, but I can't find cruise documents or baggage tags. What am I doing wrong? Link to comment Share on other sites More sharing options...
pspercy Posted May 26, 2017 #2 Share Posted May 26, 2017 Did you book a Guaranty cabin ? Good idea to give 'em a call anyway. Link to comment Share on other sites More sharing options...
sunshinechgo Posted May 26, 2017 #3 Share Posted May 26, 2017 Odd. Call them. Did you book thru a TA? Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
cruiserking Posted May 26, 2017 #4 Share Posted May 26, 2017 Have you logged into the Celebrity website with your booking number. There will be a voyage personalizer section where your tickets can be printed. You can also complete your early check-in info with passport and credit card numbers. Jonathan Sent from my SAMSUNG-SM-T337A using Forums mobile app Link to comment Share on other sites More sharing options...
casper106 Posted May 26, 2017 #5 Share Posted May 26, 2017 Call Celebrity. Link to comment Share on other sites More sharing options...
crisp1 Posted May 26, 2017 #6 Share Posted May 26, 2017 My daughters and I are booked on the Summit for a cruise leaving June 4. I have an online account, but I can't find cruise documents or baggage tags. What am I doing wrong? I also had problems with my docs. After doing my check in I would see on the top of the page a tab to check for luggage tags and never saw anything about my e-docs. whenever I clicked on the link for tags a new page would come up saying they weren't ready yet. I finally called X and aksed the rep to email me the docs ( the tags are included) Come on over and say hi on the Roll Call http://boards.cruisecritic.com/showthread.php?p=53160630#post53160630 Link to comment Share on other sites More sharing options...
Redtravel Posted May 26, 2017 #7 Share Posted May 26, 2017 Happens. Don't worry. You can get luggage tags at the dock. Just bring your passport and relax. Link to comment Share on other sites More sharing options...
Husky61 Posted May 26, 2017 #8 Share Posted May 26, 2017 My daughters and I are booked on the Summit for a cruise leaving June 4. I have an online account, but I can't find cruise documents or baggage tags. What am I doing wrong? Personally if I were in your situation I would be calling Celebrity rather then asking on this forum.:) Link to comment Share on other sites More sharing options...
crisp1 Posted May 27, 2017 #9 Share Posted May 27, 2017 Happens. Don't worry. You can get luggage tags at the dock. Just bring your passport and relax. I know we can get tags at the pier- but I'm driving, dropping off the DW along with our bags and really don't want another thing to deal with Personally if I were in your situation I would be calling Celebrity rather then asking on this forum.:) This is the place to get help without spending a lot of time on hold with the cruise line. This seems to be an ongoing problem- some say it's with windows 10- I tried to resolve it both with my X account and with cruisingpower- with no results- many problems can be figured out and resolved with help from CC- and yes sometimes you do have to call- those who book direct will usually call- but many who book with an online agency or a regular TA are hesitant for a number of reasons- that's one of the reasons many of us are here- just to help out- in the end I had to call Link to comment Share on other sites More sharing options...
awhcruiser Posted May 27, 2017 #10 Share Posted May 27, 2017 Ditto. Personally if I were in your situation I would be calling Celebrity rather then asking on this forum.:) Link to comment Share on other sites More sharing options...
cruzingmissy Posted May 27, 2017 #11 Share Posted May 27, 2017 My daughters and I are booked on the Summit for a cruise leaving June 4. I have an online account, but I can't find cruise documents or baggage tags. What am I doing wrong? On my recent TA I was able to print my boarding docs but the luggage tags said "not available". I called celebrity and they mailed them to me. Maybe you can get them emailed. Link to comment Share on other sites More sharing options...
Rare TMaine Posted May 27, 2017 #12 Share Posted May 27, 2017 I believe your TA will be getting your e-docs and then they send them to you. You have to get on to the Celebrity website and order luggage tags and they will mail them to you. I assume you have already done your online check in? If not, you have to do that first. Link to comment Share on other sites More sharing options...
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