I hate this new Carnival site, anyone else?

[bUU]

I remember a while back that i could see who else was on the ship at the same time as I would be and get other information. Is this now a thing of the past?

I sure hope so.

[sparks1093]

I sure hope so.

 

IIRC it was similar to CC's roll call feature so people had to sign up for it for their info to be displayed, the website didn't just show all registered passengers.

[bUU]

IIRC it was similar to CC's roll call feature so people had to sign up for it for their info to be displayed, the website didn't just show all registered passengers.

Seems that passengers are more than willing to do that themselves, and thereby keeping it within their own control.

[NightOne]

Anyone figure out how to book Past Guest rate using the new web site? I have looked at multiple cruises and and I can never get the rate to come up anymore. Maybe I am missing something somewhere?

[bUU]

Are you logged in?

[joepeka]

Anyone figure out how to book Past Guest rate using the new web site? I have looked at multiple cruises and and I can never get the rate to come up anymore. Maybe I am missing something somewhere?

 

It's not particularly intuitive for sure. You have to select the default rate that comes up (usually ES), then on the next page on the upper left, it will allow you to edit your "deal" and from there you can see all the other booking options (past guest, military, etc.).

[luv2trvlnow]

Anyone figure out how to book Past Guest rate using the new web site? I have looked at multiple cruises and and I can never get the rate to come up anymore. Maybe I am missing something somewhere?

You need to be logged in or enter your past guest number, without one of those the past guest rate will not come up. You just can't check the past guest box without one of those, or it won't recognize it.

[NightOne]

Anyone figure out how to book Past Guest rate using the new web site? I have looked at multiple cruises and and I can never get the rate to come up anymore. Maybe I am missing something somewhere?

 

Of course I finally figure it out after posting here. I will post for the benefit of others:

 

You have the click on the square box that shows the number of rooms and guests. (1 room 2 guests by default) Then you have to click the appropriate checkbox. I had to put in my VIFP number even though I was already logged in or it would not keep the VIFP box checked.

 

After that Past Guest will show up once you click on the Edit button on the screen after you click "Confirm Room & Deal". (Edit button is under where it says Early Saver)

 

Carnival has made it even worse for people by putting them in ES by default and making it more difficult to select other rates.

 

I'm beginning to think that they have a decent revenue stream from ES cancellation fees which is why they make it so hard to book outside of ES.

[NightOne]

It's not particularly intuitive for sure. You have to select the default rate that comes up (usually ES), then on the next page on the upper left, it will allow you to edit your "deal" and from there you can see all the other booking options (past guest, military, etc.).

 

I posted a follow up. It won't show up on that screen unless you clicked the Rooms/Guests button on the previous screen and selected the appropriate checkboxes.

[Saint Greg]

Thank heavens for this thread, now I can ask a probably already well ironed out question. Did carnival website do away with threads/boards? I remember a while back that i could see who else was on the ship at the same time as I would be and get other information. Is this now a thing of the past?

 

They shutdown their message boards like last summer. Moved it all to FB.

[joepeka]

I posted a follow up. It won't show up on that screen unless you clicked the Rooms/Guests button on the previous screen and selected the appropriate checkboxes.

 

Yeah and I think I assumed you had done those earlier selections but were subsequently unable to see anything besides ES (that was my problem when I first tried it). Guess I misunderstood. :o

[the mistral wind]

Carnival is following best practice by driving more of the interactivity into the browser and replacing full page server swaps with targeted web services data acquisition and persistence. That makes sense given that the customers that Carnival is trying to attract to their cruise line are increasingly using Intel 6th or 7th generation-based (or Apple analog) desktop or laptop computers, or similarly high-powered tablets and smartphones, all with reliable high-speed broadband connections.

 

And yes that does mean that they care a lot less about customers who don't have these top shelf devices and services. Folks shouldn't be surprised or insulted by that; it's not personal; it's strictly business. They clearly realize that they add more to profit from targeting and catering to the folks with all that extra discretionary income to spend on the top shelf devices and services than they lose from the folks who give up on the cruise line entirely (rather than calling a travel agent or the cruise line by telephone) because they are frustrated by how the website works on their older or less high-powered equipment.

Thats funny i have plenty of money for these new devices but chose not to own them. I am fine with the old fashioned ways.

But i do not understand your comment about those who have more to spend on their cruise vacation. Since its been my experience that the more money one has the less they spend. I see people who feel that they should live for today and do not save for their future. And most of them are in economic distress. They own more toys then i do. And i am not in economic distress. My husband has found that most who quibble about the price or affordability of something like his painting service has been doctors or lawyers who usually feel they will be taken advantage of and fear being taken for a fool.

Those who you would think are thrifty are usually not the ones who cannot afford the luxuries. So what i am trying to say is the extremely wealthy are not the ones they should be catering to but your average Joe or even lower middle class usually make sure they get the best of life and pay for it later in life. Oh the world of credit cards and the banks love them so do the merchants. Also there are cruise lines that cater to the very rich and famous. I think Carnival caters to the average. When i was a kid i worked for five and ten store and when i asked for the guys ID he replied I am a doctor and my wife is a lawyer. So i thought to myself and my money is just as good as your money. I asked him again for his ID and had to decline his sale. I have read many of your posts and i can tell you are a very intelligent person. I hope you understand the point i am trying to make.

[bUU]

Thats funny i have plenty of money for these new devices but chose not to own them. I am fine with the old fashioned ways.

People with lots of money they don't spend are likely not who they're looking for. Lots of companies can actually do a pretty good job segmenting the market by targeting people who buy certain things.

 

But i do not understand your comment about those who have more to spend on their cruise vacation. Since its been my experience that the more money one has the less they spend.

Again: What matters is spending the money, not having the money.

 

I see people who feel that they should live for today and do not save for their future.

Those are the people who most mass market product and service providers salivate over.

 

And most of them are in economic distress.

That actually doesn't happen to everyone so saying "Those are the people" is incorrect. To the extent that it does happen it happens after a number of mass market product and service providers have extracted the discretionary income from the target demographic.

 

They own more toys then i do.

Going on a cruise is as much as toy as high-speed broadband service. Purchasing t-shirts and drinks aboard a cruise is as much a toy as the latest smartphone.

 

So what i am trying to say is the [people who spend a lot of money] are not the ones they should be catering to but your average Joe or even lower middle class usually make sure they get the best of life and pay for it later in life.

I've corrected your comment to keep it consistent with the comment to which you're replying. Unfortunately, it no longer seems to make sense that way. Perhaps that is the message.

 

Oh the world of credit cards and the banks love them so do the merchants.

Again, people who spend are like candy to mass market product and service providers, who don't care how those people pay for things.

 

I think Carnival caters to the average.

The average median per capita income in the US is $29,979 (2015). The average American cannot afford cruise vacations on any cruise line.

 

I hope you understand the point i am trying to make.

I hope you understand the point I am trying to make.

[rrraydon]

I find the new site to be way less user friendly than before when trying to compare cruises. It drives me crazy!!

[lucy2mb]

I do not like the new site. I wish I had not gone to the new site when asked if I wanted to go to it. Is there anyway to get back to the old site or are we stuck with the new one till they change it again. I like to look at the rooms that are available because we book 2 rooms. Is there a way to see what rooms are available on each deck?

[winddawn]

It randomly directs me to this new site and it is so difficult to navigate unless I want them to pick my cabin for me, which I do not. Come on Carnival IT dept!

 

I don't care for the new website changes either. The changes they've made the last couple years all seem to favor Carnival and not their customers. This latest change seems to be more of that. I would so welcome a more user friendly website experience.

 

Maybe someday Carnival will figure out that happy customers are more likely to smile and spend their money on Carnival cruises. I can't think of a time that Carnival website aggravation has led to a booking.

[MSseawind]

I agree. Hate the new site. I can spend hours on a Saturday morning searching cruises, checking prices and itineraries, etc. I don't see myself doing that with this new site.

[riclop]

Totally agree , nothing gets done for the better.

[bUU]

Since the specific things that people are complaining about are things that almost surely the cruise line did deliberately in the interest of fostering revenues it is reasonable to expect that not only will the website not go back to the way it was but if anything further changes will drive the website further down the path that it is on.

 

This message may have been entered using voice recognition. Please excuse any typos.

[buggerbean]

YES. It sucks! keeps putting me back to logon screen, or 'oops something went wrong!;!!!!!

[the mistral wind]

People with lots of money they don't spend are likely not who they're looking for. Lots of companies can actually do a pretty good job segmenting the market by targeting people who buy certain things.

 

Again: What matters is spending the money, not having the money.

 

Those are the people who most mass market product and service providers salivate over.

 

That actually doesn't happen to everyone so saying "Those are the people" is incorrect. To the extent that it does happen it happens after a number of mass market product and service providers have extracted the discretionary income from the target demographic.

 

Going on a cruise is as much as toy as high-speed broadband service. Purchasing t-shirts and drinks aboard a cruise is as much a toy as the latest smartphone.

 

I've corrected your comment to keep it consistent with the comment to which you're replying. Unfortunately, it no longer seems to make sense that way. Perhaps that is the message.

 

Again, people who spend are like candy to mass market product and service providers, who don't care how those people pay for things.

 

The average median per capita income in the US is $29,979 (2015). The average American cannot afford cruise vacations on any cruise line.

 

I hope you understand the point I am trying to make.

Yes the average person can afford a cruise vacation . I know many who take them every year. Sometimes you have to prioritize and they do.

I had to read your reply and i think we agree on most things.

I did however mean that those who spend the most money are not the ones that usually have the most money. tee shirts, fake gold by the foot, drink plans ect. casino hopefuls

The medium income in the USA is 56,000. to 74,000.

The lower middle is from 29,000.00 to 42,000.00 approximately depending on family size.I think i am average and i go on vacations 3 times a year at least. Next year i plan to go to Greece. :)

I do like to read your posts sometimes i think you are very informative and i admire your intelligence .

[bUU]

The average median per capita income in the US is $29,979 (2015). The *average* American cannot afford a cruise vacation.

 

Be careful with statistics. Often income is reported by household, so that income needs to support a full household of people. Other numbers only consider Americans with income, competing ignoring households without income. And our society does a great job of hiding the poor from view.

 

This message may have been entered using voice recognition. Please excuse any typos.

Edited June 8, 2017 by bUU

[the mistral wind]

The average median per capita income in the US is $29,979 (2015). The *average* American cannot afford a cruise vacation.

 

Be careful with statistics. Often income is reported by household, so that income needs to support a full household of people. Other numbers only consider Americans with income, competing ignoring households without income. And our society does a great job of hiding the poor from view.

 

This message may have been entered using voice recognition. Please excuse any typos.

The statistics i am reading for 2017 middle income average family 55,755.

[blondietink]

Yes, we can afford a cruise vacation, but saying the website caters to people who are more tech savvy is misleading. Unfortunately we live in a rural area and there is no broadband service available, so we have to rely on dial-up or satellite internet. I refuse to spend my money on high tech gadgets because we cannot connect to the grid efficiently. So, my old desktop running Windows 7 will just have to do until the cable company decides to run a line down my road. And I have an original Kindle tablet that works just fine, again until high speed is available. So, if Carnival is wanting to attract people with money that use high tech devices, I guess they will lose us, because we only fit half of that descriptor.

[Saint Greg]

Yes, we can afford a cruise vacation, but saying the website caters to people who are more tech savvy is misleading. Unfortunately we live in a rural area and there is no broadband service available, so we have to rely on dial-up or satellite internet. I refuse to spend my money on high tech gadgets because we cannot connect to the grid efficiently. So, my old desktop running Windows 7 will just have to do until the cable company decides to run a line down my road. And I have an original Kindle tablet that works just fine, again until high speed is available. So, if Carnival is wanting to attract people with money that use high tech devices, I guess they will lose us, because we only fit half of that descriptor.

 

I'm an IT guy in the hospitality industry. It's about making it quicker, easier, and knowing what your returning guests want so they keep coming back. When I log in they should know I only book lido. Don't try to sell me a room on deck 2. :rolleyes: