jb008 Posted June 7, 2017 #1 Share Posted June 7, 2017 I just returned from an Alaska Northbound cruise on Coral. I'm happy to share that I received a price match refund on the Princess' "Yukon Expedition & White Pass Scenic Railway" excursion against a 3rd party's "Yukon Rail and Bus" tour priced at $186pp. Interesting to note, the Princess description listed 8h while the 3rd party listed a duration of 7.5 hours but the price match was still approved. If others want to post their success stories, this might be a useful resource for future cruisers. 1 Link to comment Share on other sites More sharing options...
JULIE A A Posted June 8, 2017 #2 Share Posted June 8, 2017 For my Alaska bound cruise on Coral Princess, Ketchikan, I received a price match refund for the 'Neets Bay Bear Watch & Flight' $389.95 against the actual provider of the tour Promech Air 'Neets Bay Bear Watch by Floatplane' $339. I now have $56.05 on-board credit awaiting :) Link to comment Share on other sites More sharing options...
cdngrl Posted June 8, 2017 #3 Share Posted June 8, 2017 so jb008, you received a refund afterward and JULIE A A, yours was price matched beforehand? Link to comment Share on other sites More sharing options...
jb008 Posted June 8, 2017 Author #4 Share Posted June 8, 2017 so jb008, you received a refund afterward and JULIE A A, yours was price matched beforehand? No, I followed the price match process and submitted my form 8 days before the sailing. I never heard back anything, but the OBC had posted to my account so that's the only way I figured out it was approved. Fine print on the program is available on the P'cess website - http://www.princess.com/learn/faq_answer/pre_cruise/shore_excursions_faq/best-price-guarantee.html Link to comment Share on other sites More sharing options...
cdngrl Posted June 8, 2017 #5 Share Posted June 8, 2017 No, I followed the price match process and submitted my form 8 days before the sailing. I never heard back anything, but the OBC had posted to my account so that's the only way I figured out it was approved. Fine print on the program is available on the P'cess website - http://www.princess.com/learn/faq_answer/pre_cruise/shore_excursions_faq/best-price-guarantee.html thanks for the link and i'm glad it worked for you! Link to comment Share on other sites More sharing options...
JULIE A A Posted June 8, 2017 #6 Share Posted June 8, 2017 so jb008, you received a refund afterward and JULIE A A, yours was price matched beforehand? I sail in September but have booked and paid for my excursions, found a cheaper price and tried my luck - it was approved. The OBC will be listed on my account when I cruise. Link to comment Share on other sites More sharing options...
justafem Posted June 8, 2017 #7 Share Posted June 8, 2017 I received price matches on 2 of our excursions on our last cruise. Problems I had: Booked Germaine's luau, through princess, with the intention of PMing. Through Germaine's luau, the time was listed as 4.5 hours, but through princess it was listed at 6 hours. Princess counts the transportation time as part of the excursion, while Germaine's luau didn't. I was originally denied the PM, UNTIL I went on princesses facebook page and complained publicly. POOF it was approved. So be persistent and don't be afraid to go public when you know you're right. 1 Link to comment Share on other sites More sharing options...
Britcruzer15 Posted June 9, 2017 #8 Share Posted June 9, 2017 Just had a couple of mine approved for Crown Med cruise in July (about $150 in credit) funnily enough, one was originally rejected, however the shore-ex agent who responded post a link to another excursion provider and 'suggested' I tried again with this one - and guess what ;-) Link to comment Share on other sites More sharing options...
jb008 Posted July 13, 2017 Author #9 Share Posted July 13, 2017 I respectfully suggest people explicitly list the PRINCESS tour that you got price matched, and then list the exact price of the competitor's tour (but NOT the 3rd party operator). That might help people who are really intent on looking get a better shot at the price match, but should avoid running afoul of either the letter or spirit of the community guidelines. Link to comment Share on other sites More sharing options...
easyboy Posted July 14, 2017 #10 Share Posted July 14, 2017 Forgot already this Price Match for our next cruise. Glad to see this thread again. Thanks. Link to comment Share on other sites More sharing options...
caribill Posted July 14, 2017 #11 Share Posted July 14, 2017 I respectfully suggest people explicitly list the PRINCESS tour that you got price matched, and then list the exact price of the competitor's tour (but NOT the 3rd party operator). That might help people who are really intent on looking get a better shot at the price match, but should avoid running afoul of either the letter or spirit of the community guidelines. Community guidelines prohibit naming travel agents or others who sell cruises. Naming local companies that sell independent shore excursions is permitted. Link to comment Share on other sites More sharing options...
Lucky TGO Posted July 14, 2017 #12 Share Posted July 14, 2017 I just returned from an Alaska Northbound cruise on Coral. I'm happy to share that I received a price match refund on the Princess' "Yukon Expedition & White Pass Scenic Railway" excursion against a 3rd party's "Yukon Rail and Bus" tour priced at $186pp. Interesting to note, the Princess description listed 8h while the 3rd party listed a duration of 7.5 hours but the price match was still approved. If others want to post their success stories, this might be a useful resource for future cruisers. Happy Happy good for you!!! :D :D Tony Link to comment Share on other sites More sharing options...
jb008 Posted July 14, 2017 Author #13 Share Posted July 14, 2017 Community guidelines prohibit naming travel agents or others who sell cruises. Naming local companies that sell independent shore excursions is permitted. Thanks - wasn't sure how that would go over on a non-port section. One rationale for making people do a little leg work is to also protect the price match opportunity by not flooding Princess with so many requests that they get more stringent/drop the program. Link to comment Share on other sites More sharing options...
lbfluffy Posted July 15, 2017 #14 Share Posted July 15, 2017 I received price matches on 2 of our excursions on our last cruise. Problems I had: Booked Germaine's luau, through princess, with the intention of PMing. Through Germaine's luau, the time was listed as 4.5 hours, but through princess it was listed at 6 hours. Princess counts the transportation time as part of the excursion, while Germaine's luau didn't. I was originally denied the PM, UNTIL I went on princesses facebook page and complained publicly. POOF it was approved. So be persistent and don't be afraid to go public when you know you're right. My Germaine's Luau was matched. I used the price with transportation and they approved it. 1 Link to comment Share on other sites More sharing options...
decamp303 Posted July 15, 2017 #15 Share Posted July 15, 2017 Anyone have experience with Princess price match on a private (6 or less) 3rd party tour on a British Isles cruise? Link to comment Share on other sites More sharing options...
GweninTX Posted July 15, 2017 #16 Share Posted July 15, 2017 Can you get a price match after the cruise! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
lbfluffy Posted July 15, 2017 #17 Share Posted July 15, 2017 Can you get a price match after the cruise! Sent from my iPhone using Forums More than likely not. I wish I knew about this when I did my Alaska excursions Link to comment Share on other sites More sharing options...
jb008 Posted July 17, 2017 Author #18 Share Posted July 17, 2017 Can you get a price match after the cruise! Sent from my iPhone using Forums Unfortunately no, and in fact requests have to be submitted at least 7 days prior to embarkation. I submitted just before the cutoff and never got a reply from PCL (though the OBC was on my account). Link to comment Share on other sites More sharing options...
Bettyboop66 Posted July 19, 2017 #19 Share Posted July 19, 2017 I read about the new price match policy here on CC. I was sure that I would complete the form and never hear from Princess. I have to say I was very happy today when I got the email from Princess saying that my price match was approved!! Just another reason why I LOVE Cruise Critic!! Thanks again for the tip. Link to comment Share on other sites More sharing options...
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