Ishmaelm Posted October 29, 2017 #1 Share Posted October 29, 2017 Put a deposit on a cruise Friday and looked today and my account went up 600 +. And of course royal out for the weekend. Anyone else have this problem Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
reallyitsmema Posted October 29, 2017 #2 Share Posted October 29, 2017 Put a deposit on a cruise Friday and looked today and my account went up 600 +. And of course royal out for the weekend. Anyone else have this problem Sent from my iPhone using Forums Not sure what you mean by "your account went up". Royal Caribbean is open 24/7, someone should be able to help you. Link to comment Share on other sites More sharing options...
TEXASMUNK Posted October 29, 2017 #3 Share Posted October 29, 2017 Yes, then they do their Saturday/Sunday computer maint. things can get jumbled I picked up the phone, got t cleared and got a fresh new updated copy of my invoice....all will be ok. Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #4 Share Posted October 29, 2017 I tried to called said they were closed. My acct started at 1117 and went to 1700. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Ken at the beach Posted October 29, 2017 #5 Share Posted October 29, 2017 I tried to called said they were closed. My acct started at 1117 and went to 1700. Sent from my iPhone using Forums Press whatever number it is for "new bookings". They are open and will be able to help. If you press the number to "service existing bookings" it says closed. Link to comment Share on other sites More sharing options...
reallyitsmema Posted October 29, 2017 #6 Share Posted October 29, 2017 I tried to called said they were closed. My acct started at 1117 and went to 1700. Sent from my iPhone using Forums So it sounds like your cruise got repriced for some reason. I you went into your reservation and started to look at other cabins, you can reprice your cruise by accident. Royal Caribbean's IT department also has lots of issues, so it could be something that just happened. They are open 24/7. Did you book through a travel agent that is closed today? Is your booking not a US booking? That would explain why it is closed. http://www.royalcaribbean.com/customersupport/contactUs.do Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #7 Share Posted October 29, 2017 I'm US no travel agent I'll try and call again. I re priced and it was the same as my original booking Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
champagne123 Posted October 29, 2017 #8 Share Posted October 29, 2017 It happened to me on Thursday...I called....they corrected it...and sent me another confirmation upon my insistence. Logged on this morning and it added $1000 to my balance AGAIN.....UGH. Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #9 Share Posted October 29, 2017 This is exchausting. First royal cruise in several years and now this. Ugh Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cruisinfanatic Posted October 29, 2017 #10 Share Posted October 29, 2017 It happened to me on Thursday...I called....they corrected it...and sent me another confirmation upon my insistence. Logged on this morning and it added $1000 to my balance AGAIN.....UGH. I really don't think you had to insist to get a confirmation Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #11 Share Posted October 29, 2017 Thanks I called and got someone this time and it's fixed. Yippee. Thanks for helping me out eveyone Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
champagne123 Posted October 29, 2017 #12 Share Posted October 29, 2017 I really don't think you had to insist to get a confirmation Actually, I did. He said it was corrected and would show as corrected when I logged in again. I wanted an email confirmation to coincide with his statement. Does this bother you so much and that important to you that you had to respond that way? BTW...I never received an "initial" confirmation either (as posted on a different thread) and had to call to get it. Sorry if this all bothers you so much. Have a good day. Link to comment Share on other sites More sharing options...
champagne123 Posted October 29, 2017 #13 Share Posted October 29, 2017 Thanks I called and got someone this time and it's fixed. Yippee. Thanks for helping me out eveyone Sent from my iPhone using Forums Wonderful. Keep an eye on it though. I only booked last week and it has already happened to me twice. Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #14 Share Posted October 29, 2017 Wonderful. Keep an eye on it though. I only booked last week and it has already happened to me twice. Will do. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cruisinfanatic Posted October 29, 2017 #15 Share Posted October 29, 2017 Actually, I did. He said it was corrected and would show as corrected when I logged in again. I wanted an email confirmation to coincide with his statement. Does this bother you so much and that important to you that you had to respond that way? BTW...I never received an "initial" confirmation either (as posted on a different thread) and had to call to get it. Sorry if this all bothers you so much. Have a good day. Doesn't bother me at all, but does you apparently. It's been well documented on the board that you have to ask for it as it's not automatically sent. Just saying that all you need to do is ask for it Link to comment Share on other sites More sharing options...
IWORK2CRUISE Posted October 29, 2017 #16 Share Posted October 29, 2017 Put a deposit on a cruise Friday and looked today and my account went up 600 +. And of course royal out for the weekend. Anyone else have this problem Sent from my iPhone using Forums Ugh! I just noticed the same thing!!! Now I will need to call! Link to comment Share on other sites More sharing options...
Ishmaelm Posted October 29, 2017 Author #17 Share Posted October 29, 2017 I'm not sure if I wanna go back to royal. Shoot Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Big_G Posted October 29, 2017 #18 Share Posted October 29, 2017 I'm not sure if I wanna go back to royal. Shoot Sent from my iPhone using Forums Happened to us once too. It's a known issue that pops up every now and then. Don't let it worry you. Sent from my XT1254 using Tapatalk Link to comment Share on other sites More sharing options...
IWORK2CRUISE Posted October 29, 2017 #19 Share Posted October 29, 2017 I got mine fixed by calling the D+ desk. She said that when I logged in this morning it removed my promotions! She put them back and immediatly emailed a confrmation. I am holding on to that! I had never had such a thing happen but am glad to know that "fixing it" was not a big hassle for me. Link to comment Share on other sites More sharing options...
Snit13 Posted October 29, 2017 #20 Share Posted October 29, 2017 I'm not sure if I wanna go back to royal. Shoot Sent from my iPhone using Forums No matter what one poster said, "PRINT" everything and always request an email confirmation for your records. My printed copy has come in very handy on more than one occasion. CYA Do not book via their web. Please call and get a Certified Vacation Planner to do your booking. I have been able to get help 24/7 as has been posted. Link to comment Share on other sites More sharing options...
chrisby Posted October 29, 2017 #21 Share Posted October 29, 2017 This is why I use a TA, doesn't cost me more and I never have issues, in fact my TA watches price and will adjust mine if it goes down, which it does every time. I book on the ship and transfer it over to her when we get home. You should be able to do that anytime I think Sent from my K88 using Forums mobile app Link to comment Share on other sites More sharing options...
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