cellfree Posted November 22, 2017 #1 Share Posted November 22, 2017 In the past I booked our various Divina cruises on the phone with an MSC agent however this week I was on-line searching for my next cruise and cabin (I like to have my cabin picked prior to booking) and the "chat" popped up so I clicked on it. We typed back and forth - I told the agent what I was looking at and wanted - got it booked - she was able to apply my 25% coupon - I paid my deposit - I got an email to confirm everything - a supervisor is needed to take the 5% off and that was done within 30 minutes and I received a follow-up email with the updated dollar amount. So often (and I am guilty of this too) we are quick to complain about what goes wrong. So I wanted to mention this experience with MSC and how well it all went. Am excited to be on Seaside out of Miami in February. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted November 22, 2017 #2 Share Posted November 22, 2017 It is refreshing to read of positive experiences. Delighted to hear of yours - thank you for sharing it. :) Link to comment Share on other sites More sharing options...
spidybabe Posted November 23, 2017 #3 Share Posted November 23, 2017 Thanks for that information. Good to know Safe sailing Link to comment Share on other sites More sharing options...
deliver42 Posted November 23, 2017 #4 Share Posted November 23, 2017 Thanks for the information. I've always ignored the chat. I guess that will change now. Link to comment Share on other sites More sharing options...
cellfree Posted November 23, 2017 Author #5 Share Posted November 23, 2017 Follow-up comment: it did take a little time for the agent to 'lock' everything in - I was on hold a little - but it was not any longer than when I spoke to someone on the telephone. Link to comment Share on other sites More sharing options...
gotcha3 Posted November 23, 2017 #6 Share Posted November 23, 2017 May I ask what the how the 25% coupon works? Thank you. Link to comment Share on other sites More sharing options...
cellfree Posted November 23, 2017 Author #7 Share Posted November 23, 2017 We had a 25% coupon because we were on the “Irma” Cruise. 25% does not come off the taxes or the Non Commissionable portion (or something like that). Nevertheless it was a great coupon to receive. Link to comment Share on other sites More sharing options...
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