Pvp

[coevan]

I have never had a PVP, I either call Carnival or book with an on line booking agent for the extra perks. I called Carnival today and asked for a PVP. The rep said she has to submit an email and will hear from CCL in 48 hours. The rep says I can book for you. I told her we would like to cruise in March on any of 4 ships, balcony, B2B and same cabin. I said this could take quite a while, can you call me back? She said only PVP's can call you back. My question is, why the dog and pony show?

[Retired_to_Cruise]

Because those are the rules of the game!

[Grimlineman]

Wish I could give you mine.

[michiele]

How do I get a PVP? Do you get one automatically somehow? I called Carnival to book my cruise, but no one offered to be my PVP. And, What does it stand for anyway???

[teknoge3k]

PVP = Personal Vacation Planner, it's a rep who works at Carnival who helps you with anything Carnival related. We had one call us on our first booking we did online and we've stuck with her since.

[Knights Templar]

Mine is great

[vegasgal47]

I have never had a PVP, I either call Carnival or book with an on line booking agent for the extra perks. I called Carnival today and asked for a PVP. The rep said she has to submit an email and will hear from CCL in 48 hours. The rep says I can book for you. I told her we would like to cruise in March on any of 4 ships, balcony, B2B and same cabin. I said this could take quite a while, can you call me back? She said only PVP's can call you back. My question is, why the dog and pony show?

 

 

Why don’t you call your local travel agencies and talk to an agent? They will be available to you after hours should you have issues or need help.

 

 

 

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[joepeka]

I believe that if you call the CCL number for PVP's (800-819-3902), just stay on the line after the extension prompt and state you do not have an assigned PVP when someone answers, they can then connect you to one that is available.

[trirae]

I booked three cruises directly on the Carnvial website. On the first one a PVP had called me but I din't know what it was all about. Those cruises were all booked within 6 weeks of sail date. This time, I decided to look for a PVP. I googled elite PVP, used CC and other social media and just picked one who seemed to have a strong reputation. I think you CAN do things without a PVP and be just fine. I like giving the commission to someone AND knowing they can help if something comes up given that we have a wait this time.

[sanmarcosman]

Why don’t you call your local travel agencies and talk to an agent? They will be available to you after hours should you have issues or need help.

As Bob Hope would say: thanks for the memory.

[timc.jb]

A PVP can come in handy at times but I agree most things can be done by yourself. In the past I have used a PVP to linked our rooms and booking numbers, link multiple dinning reservations ahead of time so we didn't have to contact the Matrie D on the first night, call us when new sailings open up, etc....

[coevan]

Why don’t you call your local travel agencies and talk to an agent? They will be available to you after hours should you have issues or need help.

 

 

 

Sent from my iPad using Forums

 

 

There are still travel agents? I'm going back to CCL as my last cruise I booked on line with a cruise company. We had to cancel this cruise and it was a real P.I.A.

[riclop]

I have never had a PVP, I either call Carnival or book with an on line booking agent for the extra perks. I called Carnival today and asked for a PVP. The rep said she has to submit an email and will hear from CCL in 48 hours. The rep says I can book for you. I told her we would like to cruise in March on any of 4 ships, balcony, B2B and same cabin. I said this could take quite a while, can you call me back? She said only PVP's can call you back. My question is, why the dog and pony show?

You need a PVP for that , book it on line yourself or a TA.

[CheckersMidwest]

Love our PVP. He is quick to call me back or email. He is on top of things, knows about each ship & port we've sailed. He also booked my son's summer college reunion trip too. He can suggest cabins, find one's that don't show available on the website, etc. I never get the run around with him.

[Shaded Lady]

I got the same run-around from the general number. They told me that my request for a PVP had been submitted and I'd hear 'soon'. That became weeks. I called back- my main motivation was the dates for the cruise we wanted to book were not available yet and I wanted a PVP to keep an eye out for me.

 

Fast forward to Dec 1- I got an email from my new PVP, she's been with Carnival 13 years and really is on top of everything. She told me my itinerary would likely be available by Christmas and she'd call me as soon as it was published. Sure enough, Dec 20 she called me to say my cruise was available and then she helped me book it.

 

I've had occasion to email her 4 or 5 times since we booked, and she responds within hours, unless it's her day off! Now she's checking daily for FTTF for our cruise, so we can book it as soon as it's available. A real comfort to know I've got someone else working to help me with our cruise.

She's been worth the wait, so incredibly helpful. So Coevan- I hope you get a good one. They're great when they know what they're doing.

[2wallace]

Our PVP is GREAT, we are even friends of Face Book!

[coevan]

are you allowed to give out PVP names?

[tandemcruzr]

are you allowed to give out PVP names?

 

Unfortunately, no -- not on Cruise Critic. You may have a friend that has one they can recommend. Good luck -- :)

[smurfm69]

I love my PVP! She is so awesome, and it's too bad we can't give out those contacts on here. You could always get in touch with me for the info.

[Donh44]

Our PVP is GREAT, we are even friends of Face Book!

 

 

Same here. Possible that we have the same PVP. Always there and always helpful and not pushy. Friends on FB as well. Great guy.