Heather1972 Posted August 29, 2018 #1 Share Posted August 29, 2018 So I know the fine print says to send the shareholder benefit documents in 15 days before your cruise. What about us who book a week out? I booked Friday and sent in my documents on Friday. I emailed them again Tuesday double checking the benefit. I just realized I did not scan the right document, so I sent that in. I have had no emails from shareholder benefits department saying I sent the wrong thing or denying me. Customer service through NCL seems clueless. I explained the issue to him and he replied, "What do you want to do today? Pay off your cruise?" He must not have heard a word I said since the cruise is paid in full and leaves in 2 days. I did see one post that someone else mentioned that they had no problems getting their shareholder benefit for a last minute cruise. Anyone else care to share how things worked out for them booking a week or less in regards to their shareholder benefit being posted to their reservation? Link to comment Share on other sites More sharing options...
happiness is cruising Posted August 29, 2018 #2 Share Posted August 29, 2018 Hi...call the regular number at NCL..and explain to them....they will include your benefit..... Link to comment Share on other sites More sharing options...
Heather1972 Posted August 29, 2018 Author #3 Share Posted August 29, 2018 Eventually got it straightened out, but now I'm really confused on how much a SOLO person in a cabin for two is supposed to get on a 1 week cruise. When I sailed last November by myself in an inside cabin, they only gave me $50 OBC. I don't remember who told me, but the reasoning was because I was 1 person in a cabin for two, I only get half the normal OBC of $100. :-/ So, this time I got $100 OBC, again sailing solo in an inside cabin on the Dawn. So, confusing! Link to comment Share on other sites More sharing options...
bones774 Posted August 29, 2018 #4 Share Posted August 29, 2018 Eventually got it straightened out, but now I'm really confused on how much a SOLO person in a cabin for two is supposed to get on a 1 week cruise. When I sailed last November by myself in an inside cabin, they only gave me $50 OBC. I don't remember who told me, but the reasoning was because I was 1 person in a cabin for two, I only get half the normal OBC of $100. :-/ So, this time I got $100 OBC, again sailing solo in an inside cabin on the Dawn. So, confusing! I'm in the same position as you. I don't think there is any language about solo getting 50%. You own a hundred shares min you get $100 OBC! Link to comment Share on other sites More sharing options...
happiness is cruising Posted August 29, 2018 #5 Share Posted August 29, 2018 :) See below...it is DAYS not cabin size NORWEGIAN CRUISE LINE HOLDINGS LTD IS THRILLED TO OFFEROUR SHAREHOLDERS THE FOLLOWING BENEFITS: $250 Onboard Credit per Stateroom on Sailings of 15 Days or More. $100 Onboard Credit per Stateroom on Sailings of 7 to 14 Days. $50 Onboard Credit per Stateroom on Sailings of 6 Days or Less Link to comment Share on other sites More sharing options...
davesgirl51 Posted August 29, 2018 #6 Share Posted August 29, 2018 :)See below...it is DAYS not cabin size NORWEGIAN CRUISE LINE HOLDINGS LTD IS THRILLED TO OFFEROUR SHAREHOLDERS THE FOLLOWING BENEFITS: $250 Onboard Credit per Stateroom on Sailings of 15 Days or More. $100 Onboard Credit per Stateroom on Sailings of 7 to 14 Days. $50 Onboard Credit per Stateroom on Sailings of 6 Days or Less It should be 100$ per 7 days. IMHO Link to comment Share on other sites More sharing options...
Rare ziggyuk Posted August 29, 2018 #7 Share Posted August 29, 2018 The T&C's say: "Singles paying 200% are entitled to full onboard credit value." If you have paid the full cabin rate you should get the full credit value. If somehow your cabin was discounted and you did not pay the cabin rate of two people (200% in T&C's) then you would not get the full value, presumably only 50%? Link to comment Share on other sites More sharing options...
Deb and Jack Posted August 29, 2018 #8 Share Posted August 29, 2018 Eventually got it straightened out, but now I'm really confused on how much a SOLO person in a cabin for two is supposed to get on a 1 week cruise. When I sailed last November by myself in an inside cabin, they only gave me $50 OBC. I don't remember who told me, but the reasoning was because I was 1 person in a cabin for two, I only get half the normal OBC of $100. :-/ So, this time I got $100 OBC, again sailing solo in an inside cabin on the Dawn. So, confusing!On the T & C for the shareholder benefit there is fine print that solo travelers will only get the full benefit if paying 200% of posted cruise price. If you are in a studio or getting a last minute deal you may only get half. My interpretation only. Debbie Sent from my SAMSUNG-SM-G930A using Forums mobile app Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 29, 2018 #9 Share Posted August 29, 2018 So I know the fine print says to send the shareholder benefit documents in 15 days before your cruise. What about us who book a week out? I booked Friday and sent in my documents on Friday. I emailed them again Tuesday double checking the benefit. I just realized I did not scan the right document, so I sent that in. I have had no emails from shareholder benefits department saying I sent the wrong thing or denying me. Customer service through NCL seems clueless. I explained the issue to him and he replied, "What do you want to do today? Pay off your cruise?" He must not have heard a word I said since the cruise is paid in full and leaves in 2 days. I did see one post that someone else mentioned that they had no problems getting their shareholder benefit for a last minute cruise. Anyone else care to share how things worked out for them booking a week or less in regards to their shareholder benefit being posted to their reservation? If you emailed your application form and brokerage statement, they usually respond within 24 hours. Call if they don’t. Has to be valid, current brokerage statement. Link to comment Share on other sites More sharing options...
Rare ziggyuk Posted August 29, 2018 #10 Share Posted August 29, 2018 If you emailed your application form and brokerage statement, they usually respond within 24 hours. Call if they don’t. Has to be valid, current brokerage statement. I just emailed them a screen capture of my stock holdings and they applied the credit for both my upcoming cruises. Link to comment Share on other sites More sharing options...
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