WeFlyUS Posted September 7, 2018 #1 Share Posted September 7, 2018 We are sailing in the Haven in a few weeks (1st time!) and was wondering how long it normally takes the Concierge Desk to respond to an email. I emailed them 5 days ago with a few questions and have yet to get a response. Is that normal? Link to comment Share on other sites More sharing options...
NLH Arizona Posted September 7, 2018 #2 Share Posted September 7, 2018 I'd give them a call: 1-855-625-4283 Link to comment Share on other sites More sharing options...
Two Wheels Only Posted September 7, 2018 #3 Share Posted September 7, 2018 I've gotten a reply to an email on the same day as well as the next day. 5 days isn't normal. Shoot them another email or call. Link to comment Share on other sites More sharing options...
dexddd Posted September 7, 2018 #4 Share Posted September 7, 2018 That does seem like a bit long but it also seems like the farther out from cruise the longer they take. How far out is your sailing - how many weeks is a few weeks? Link to comment Share on other sites More sharing options...
GUEST71919 Posted September 7, 2018 #5 Share Posted September 7, 2018 We are sailing in the Haven in a few weeks (1st time!) and was wondering how long it normally takes the Concierge Desk to respond to an email. I emailed them 5 days ago with a few questions and have yet to get a response. Is that normal? I have in the past emailed twice and was twice ignored. I learned to call instead Link to comment Share on other sites More sharing options...
WeFlyUS Posted September 7, 2018 Author #6 Share Posted September 7, 2018 That does seem like a bit long but it also seems like the farther out from cruise the longer they take. How far out is your sailing - how many weeks is a few weeks? 5 weeks? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
dexddd Posted September 7, 2018 #7 Share Posted September 7, 2018 5 weeks? Sent from my iPhone using Forums That may be a bit early for them - I'd send them another email mentioning previous one in a week if you haven't heard. I've always gotten response from them via email within a couple days (I usually contact 3-4 weeks out). The problem has been things not being done though once on ship although our luck has been improving in that area. P.S. - Don't ask for the reading wedge pillow, it doesn't exist except for a few people who have seen it like the few that have seen BigFoot. Link to comment Share on other sites More sharing options...
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