Rare L1211 Posted September 12, 2018 #51 Share Posted September 12, 2018 I’m really sorry this has happened to you. Put it behind you and go enjoy your HONEYMOON!!! So exciting. Best to you!!! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
taglovestocruise Posted September 12, 2018 #52 Share Posted September 12, 2018 I have, doesn’t say anything about pulling the original room and assigning lower category. Even if that was spelled out that is an extremely shady business practice, I hope you would agree? I think we call it the old bait and switch. Sent from my iPhone using Forums Completely disagree. They paid for a Suite GTY and they ended up in a Suite, Sad they were given one suite and then moved to a JS but most people who upgrade to a suite GTY end up in a JS. If you want to guaranty your self a Grand Suite then you need to pay for one. Link to comment Share on other sites More sharing options...
Jimbo Posted September 12, 2018 #53 Share Posted September 12, 2018 I would call back tomorrow morning, when you will get another person in the resolution department and tell them this is your celebrating your honeymoon on this cruise. Tell them the whole thing and see if they can at least sweeten the disappointment that you are feeling and maybe they can give you a few more perks for your disappointment. Link to comment Share on other sites More sharing options...
amscene1 Posted September 12, 2018 Author #54 Share Posted September 12, 2018 It does happen from time to time but given the infrequency of it happening I would tend to believe that it’s actually a mistake rather than a bait n switch, Unfortunately you got exactly what you paid for. Had you been assigned a JS the first time this wouldn’t be an issue as all you were promised was a JS which is exactly what you received at the end of the day. Yes it sucks and yes I think that they should have given you more than flowers but they chose not to. Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses...... This is the point I’m trying to make, if it was not their fault, why offer anything..... I would have been okay with that if they were straight up to begin with. Like, it’s in the T&C too bad so sad. But no, I’m a liar because they can’t see it happening, have some flowers goodnight. When I gave the original rep on the phone my original stateroom number she said they booked the same day I did, just after I did. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #55 Share Posted September 13, 2018 I would call back tomorrow morning, when you will get another person in the resolution department and tell them this is your celebrating your honeymoon on this cruise. Tell them the whole thing and see if they can at least sweeten the disappointment that you are feeling and maybe they can give you a few more perks for your disappointment. Jimbo, I did that already. She talked over me the whole time. They keep saying they called revenue dept and they can’t do anything. But flowers.... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #56 Share Posted September 13, 2018 I’m really sorry this has happened to you. Put it behind you and go enjoy your HONEYMOON!!! So exciting. Best to you!!! Sent from my iPhone using Tapatalk Regardless I’m going to make the best of it, I will even do a large harmony review and let everyone know the resolution. If any! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 13, 2018 #57 Share Posted September 13, 2018 Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses...... This is the point I’m trying to make, if it was not their fault, why offer anything..... I would have been okay with that if they were straight up to begin with. Like, it’s in the T&C too bad so sad. But no, I’m a liar because they can’t see it happening, have some flowers goodnight. When I gave the original rep on the phone my original stateroom number she said they booked the same day I did, just after I did. Sent from my iPhone using Forums Often companies offer token gifts to upset customers knowing (in their mind) that it was not the companies fault. Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #58 Share Posted September 13, 2018 Often companies offer token gifts to upset customers knowing (in their mind) that it was not the companies fault. Absolutely. If their toilet breaks, if the door to the balcony gets stuck or if a waiter spilled a glass of wine on my pants (it’s all happened to me on ships) and I’ve received “token” gifts with out asking for them. But when a grand suite (and its associated perks) are granted and retracted, I demand an actual resolution from the resolution department. Starting tonight, we should call it the “flower department” Catchy! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cruisinfanatic Posted September 13, 2018 #59 Share Posted September 13, 2018 That doesn't meant that it can't or hasn't. after all these years I think we would have heard about it happening Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #60 Share Posted September 13, 2018 after all these years I think we would have heard about it happening That’s fine, I’ve been called a liar all day, so one more time won’t hurt. Ughh Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jimbo Posted September 13, 2018 #61 Share Posted September 13, 2018 Sure would like to know who got that GS.................... Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #62 Share Posted September 13, 2018 Sure would like to know who got that GS.................... Really doesn’t matter but they probably either paid through the nose or are pinnacles. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
taglovestocruise Posted September 13, 2018 #63 Share Posted September 13, 2018 Have never seen it happen. Unless you think the OP is trolling us you have now seen it and heard it. Book a GTY and you need to be willing to END UP in the worst cabin in the category. Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #64 Share Posted September 13, 2018 Unless you think the OP is trolling us you have now seen it and heard it. Book a GTY and you need to be willing to END UP in the worst cabin in the category. Which I actually did. Ended up in a j4 under the pool deck. Happy honeymoon! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
taglovestocruise Posted September 13, 2018 #65 Share Posted September 13, 2018 Really doesn’t matter but they probably either paid through the nose or are pinnacles. Sent from my iPhone using Forums And if they are pinnacles they probably got upgraded at no charge from a interior. Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #66 Share Posted September 13, 2018 And if they are pinnacles they probably got upgraded at no charge from a interior. Don’t doubt it! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
dd likes to cruise Posted September 13, 2018 #67 Share Posted September 13, 2018 Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses...... This is the point I’m trying to make, if it was not their fault, why offer anything..... I would have been okay with that if they were straight up to begin with. Like, it’s in the T&C too bad so sad. But no, I’m a liar because they can’t see it happening, have some flowers goodnight. When I gave the original rep on the phone my original stateroom number she said they booked the same day I did, just after I did. Sent from my iPhone using Forums So did you have anything with the grand suite cabin number on it? If so, and you showed it to them, they still called you a liar? Link to comment Share on other sites More sharing options...
North of 60 Posted September 13, 2018 #68 Share Posted September 13, 2018 Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses...... When I gave the original rep on the phone my original stateroom number she said they booked the same day I did, just after I did. I think this says a lot. You booked a guarantee, and had the GS assigned right away. Then someone called and wanted to pay outright for a GS, so the line said "hey - look, we're getting more revenue than if we gave this to someone who booked a guarantee suite." The person who booked and paid for a GS is getting what they paid for. The person who booked a suite guarantee (you) is getting what they paid for. Yeah, it's kinda crappy that you saw the original cabin assignment and then saw the JS assignment. And yeah, they could have offered nicer compensation, especially as this is your honeymoon. But in the long run, I am sure you will enjoy the cruise. Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #69 Share Posted September 13, 2018 I think this says a lot. You booked a guarantee, and had the GS assigned right away. Then someone called and wanted to pay outright for a GS, so the line said "hey - look, we're getting more revenue than if we gave this to someone who booked a guarantee suite." The person who booked and paid for a GS is getting what they paid for. The person who booked a suite guarantee (you) is getting what they paid for. Yeah, it's kinda crappy that you saw the original cabin assignment and then saw the JS assignment. And yeah, they could have offered nicer compensation, especially as this is your honeymoon. But in the long run, I am sure you will enjoy the cruise. How many would stay loyal to royal if this happened to you? I’d rather be nickel and dimed on another line then to be showered with flowers unexpectedly. At least I know what I’m getting. Oh well, we will see how loyal they are to me soon enough. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jammu2 Posted September 13, 2018 #70 Share Posted September 13, 2018 Indian giving? Whats that? Sent from my LG-US998 using Forums mobile app Link to comment Share on other sites More sharing options...
amscene1 Posted September 13, 2018 Author #71 Share Posted September 13, 2018 Indian giving? Whats that? Sent from my LG-US998 using Forums mobile app "Indian giver" is an American expression, used to describe a person who gives a "gift" and later wants it back, or who expects something of equivalent worth in return for the item Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Starry Eyes Posted September 13, 2018 #72 Share Posted September 13, 2018 Indian giving? Whats that? Sent from my LG-US998 using Forums mobile app A dated, offensive expression the best wiped from usage 1 Link to comment Share on other sites More sharing options...
CruisingHusker Posted September 13, 2018 #73 Share Posted September 13, 2018 I am confused. Was this a guarantee booking or not? In my experience, if I want the full suite with its benefits I book that particular suite and pay the premium for it. Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted September 13, 2018 #74 Share Posted September 13, 2018 Do you have the updated documents with the full suite listed as your cabin? If so, I would call them back ask for Resolutions try again. If they still offer you flowers state that you would rather have on-board credit. Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted September 13, 2018 #75 Share Posted September 13, 2018 I am confused. Was this a guarantee booking or not? In my experience, if I want the full suite with its benefits I book that particular suite and pay the premium for it. It is helpful to read the entire thread before posting. Link to comment Share on other sites More sharing options...
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