Celmar2 Posted November 18, 2018 #1 Share Posted November 18, 2018 Hello, It's been at least 9 years since I've been on these boards. However, we are looking at finally doing another cruise. I would love to use the same profile I've always had as I had quite a bit of activity on there, unfortunately, I can not remember the password and I do not have access to the email account that it was formed under. Is there any other way to reset my password? Thank you for your help Link to comment Share on other sites More sharing options...
Aulanis Posted November 18, 2018 #2 Share Posted November 18, 2018 (edited) As you cannot log in under your old profile you will have to email help@cruisecritic.com and explain the problem. You will need to give them the old email address and the new one you want to use. and your old profile name. One snag I foresee might be that you cannot have two profiles with the same email address but maybe they can close this new one and restart the old one. Good luck - It may take a while as they have been snowed under with the changes to the web pages. Edited November 18, 2018 by Aulanis Link to comment Share on other sites More sharing options...
Celmar2 Posted November 18, 2018 Author #3 Share Posted November 18, 2018 Thank you so much for your help. I will try to email them today. Link to comment Share on other sites More sharing options...
dcuttler Posted November 19, 2018 #4 Share Posted November 19, 2018 My question is, I hope, easier. I have full access to my account but I just want to change my password. I can't find anything in Account Settings that will allow me to do that. Am I missing something? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 19, 2018 #5 Share Posted November 19, 2018 7 minutes ago, dcuttler said: My question is, I hope, easier. I have full access to my account but I just want to change my password. I can't find anything in Account Settings that will allow me to do that. Am I missing something? you MUST email admin to make changes to your email address or password 1 Link to comment Share on other sites More sharing options...
Aulanis Posted November 19, 2018 #6 Share Posted November 19, 2018 No you dont need to do that- you can change your password here https://www.cruisecritic.com/?modal=password 1 Link to comment Share on other sites More sharing options...
dcuttler Posted November 20, 2018 #7 Share Posted November 20, 2018 3 hours ago, Aulanis said: No you dont need to do that- you can change your password here https://www.cruisecritic.com/?modal=password Worked like a charm. Thanks a bunch. Link to comment Share on other sites More sharing options...
Rare broberts Posted November 20, 2018 #8 Share Posted November 20, 2018 4 hours ago, Aulanis said: No you dont need to do that- you can change your password here https://www.cruisecritic.com/?modal=password That changes it for the boards. I'm not sure that it changes the CC password. Another way to change the password is to log out, click Log In, then click the Forgot Password link. Link to comment Share on other sites More sharing options...
Globaliser Posted November 20, 2018 #9 Share Posted November 20, 2018 7 hours ago, broberts said: That changes it for the boards. I'm not sure that it changes the CC password. I think it should be the same password for both the boards and the main CC site? That seemed to have been part of the rationale for making sure that logging into either side would automatically log in to the other. Link to comment Share on other sites More sharing options...
Rare POA1 Posted November 20, 2018 #10 Share Posted November 20, 2018 2 hours ago, Globaliser said: I think it should be the same password for both the boards and the main CC site? That seemed to have been part of the rationale for making sure that logging into either side would automatically log in to the other. Yes. It's the same password database. Link to comment Share on other sites More sharing options...
Zaydas Posted November 21, 2018 #11 Share Posted November 21, 2018 I have been trying to get a new password . I put in my email as directed n I’m told email is sent with new password but it never arrives. I have tried about ten times. What’s going on Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 21, 2018 #12 Share Posted November 21, 2018 3 minutes ago, Zaydas said: I have been trying to get a new password . I put in my email as directed n I’m told email is sent with new password but it never arrives. I have tried about ten times. What’s going on Did you check the spam or trash folder?? Have you changed your email address since you joined CC? Link to comment Share on other sites More sharing options...
Aulanis Posted November 21, 2018 #13 Share Posted November 21, 2018 (edited) Zaydas- have you tried using the link I provided a few posts up this forum. Just pretend you have forgotten it. Edited November 21, 2018 by Aulanis Link to comment Share on other sites More sharing options...
Rare broberts Posted November 21, 2018 #14 Share Posted November 21, 2018 10 hours ago, Zaydas said: I have been trying to get a new password . I put in my email as directed n I’m told email is sent with new password but it never arrives. I have tried about ten times. What’s going on Send an email to help@cruisecritic.com outlining the problem. Include your username. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 21, 2018 #15 Share Posted November 21, 2018 5 hours ago, Aulanis said: Zaydas- have you tried using the link I provided a few posts up this forum. Just pretend you have forgotten it. sounds like that is what they were doing Link to comment Share on other sites More sharing options...
Aulanis Posted November 21, 2018 #16 Share Posted November 21, 2018 Aaaaah! I read " I put in my email as directed " that he had sent an email to help- duh! Not that he had entered his email address in the box that comes up with the link. I was going to say now maybe a good time to say check what email address you have in your profile. BUT I cant find it any more - Not in profile or settings in fact none of the links seem to work. Overview Recently Used Devices Signature Link to comment Share on other sites More sharing options...
Globaliser Posted November 21, 2018 #17 Share Posted November 21, 2018 16 minutes ago, Aulanis said: in fact none of the links seem to work. Overview Recently Used Devices Signature All are working fine for me. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 21, 2018 #18 Share Posted November 21, 2018 42 minutes ago, Aulanis said: I was going to say now maybe a good time to say check what email address you have in your profile. BUT I cant find it any more - Not in profile or settings in fact none of the links seem to work. Overview Recently Used Devices Signature Mine shows in Account setting using computer with FF Link to comment Share on other sites More sharing options...
Shmoo here Posted November 21, 2018 #19 Share Posted November 21, 2018 2 hours ago, Aulanis said: I was going to say now maybe a good time to say check what email address you have in your profile. BUT I cant find it any more - Not in profile or settings If you click on your username in upper right, and then "Account Settings", your email is there. That said, we can't (at this time) change our emails. If you want to do that, you have to send an email to help@cruisecritic.com and ask them to change it. Be sure to include username, old email and new email. Link to comment Share on other sites More sharing options...
Rare broberts Posted November 21, 2018 #20 Share Posted November 21, 2018 7 minutes ago, Shmoo here said: If you click on your username in upper right, and then "Account Settings", your email is there. That said, we can't (at this time) change our emails. If you want to do that, you have to send an email to help@cruisecritic.com and ask them to change it. Be sure to include username, old email and new email. Curiously, when I reset my password the email went to an old address, the one I used to create the account. Not a new address that was showing in my account profile. Fortunately I still had access to that account. Link to comment Share on other sites More sharing options...
Aulanis Posted November 21, 2018 #21 Share Posted November 21, 2018 (edited) 2 hours ago, LHT28 said: Mine shows in Account setting using computer with FF Thanks- also using FF and have the ublock for FF running and it has decided that a large section of the page needs blocking!! Makes me wonder what it is finding on the page! I have told it not to block that page and all is good. It keeps a log- one day when I have nothing to do I might let it block the page just to see what "dubious" sites it is blocking. Edited November 21, 2018 by Aulanis Link to comment Share on other sites More sharing options...
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