Onboard credit

[Chiliburn]

We have a cruise booked and we $US1000 onboard credit.

 I don’t know if will use it do we get it back ?

[Ocean Boy]

It depends. Where did the credit come from? Some forms are refundable and some are not.

[dbvirago]

If you look at the account on the TV or app, it will tell you if it is refundable or not. Basically, if it's from the company, it's non-refundable, if from a travel agency, it is refundable. If you have both, they will spend from the non-ref part first. If refundable, it will hit your credit card within hours of getting off the ship

[Chiliburn]

20 minutes ago, Ocean Boy said:

It depends. Where did the credit come from? Some forms are refundable and some are not.

Not sure where it come from.

we used a cruise agent in Melbourne Australia.

 Our cruise planner shows $AU1,398 which is $US1000.

 I have got some back in the past but not sure about this one.

suppose I should email RC ,if we don’t we have waste it somehow.

[Ken at the beach]

You don’t know how you received $1000 in OBC???

[Ocean Boy]

10 minutes ago, Chiliburn said:

Not sure where it come from.

we used a cruise agent in Melbourne Australia.

 Our cruise planner shows $AU1,398 which is $US1000.

 I have got some back in the past but not sure about this one.

suppose I should email RC ,if we don’t we have waste it somehow.

If you used an agent you should call them to find out where the credit came from. RCI probably won't talk to you.

[Chiliburn]

The agent would be best,I’ll email them.

we booked it in December,grand suite on voyager.

after cross reference with other sites and RC .This one come up with the best price but the OBC was a bit vague. 

So we did all right .

But after thinking about it ,we usually don’t spend that much.

[CruiseKeeper]

55 minutes ago, dbvirago said:

If you look at the account on the TV or app, it will tell you if it is refundable or not. Basically, if it's from the company, it's non-refundable, if from a travel agency, it is refundable. If you have both, they will spend from the non-ref part first. If refundable, it will hit your credit card within hours of getting off the ship

 

Sort of.  Generally if it comes from a travel agent, it is probably refundable unless it’s not.  Our travel agent often gives us non refundable OBC while telling us it comes from a special deal they have wIth RCI. 

 

Better check with with your travel agent.  

[Missusdubbya]

You can use it in the casino, and cash out your chips (5% surcharge)

[Turbo19]

We got the same $US1000 OBC with our Owner's suite booking for Explorer of the Seas. We also booked in December. It was part of a Royal Caribbean sale promotion (not sure if it was just for Australia) and I am assuming it is non-refundable.

[Chiliburn]

2 hours ago, Missusdubbya said:

You can use it in the casino, and cash out your chips (5% surcharge)

Very interesting,thanks for the tip.

[Jandex]

We got $1200 OBC by booking in January  - definitely a Royal promotion. Nothing to do with TA’s.