Rare CineGraphic Posted May 16, 2019 #1 Share Posted May 16, 2019 You would think that redeeming a gift card for some OBC would be an easy thing to do, but after 20 minutes of being on hold and then being asked for a second time by the same rep for the gift card number and pin, I gave up. The poor girl sounded lost. I’ll just take the card to guest services on board and let them explain that it may take a day or two to apply because everything has to go through the offices on the mainland. Surely there must be an easier way. 🤡 Link to comment Share on other sites More sharing options...
AZ Stan (FKA Stan in Chicago) Posted May 16, 2019 #2 Share Posted May 16, 2019 1 hour ago, CineGraphic said: You would think that redeeming a gift card for some OBC would be an easy thing to do, but after 20 minutes of being on hold and then being asked for a second time by the same rep for the gift card number and pin, I gave up. The poor girl sounded lost. I’ll just take the card to guest services on board and let them explain that it may take a day or two to apply because everything has to go through the offices on the mainland. Surely there must be an easier way. 🤡 Another reason to use a good travel agent. I regularly buy Princess gift cards, then use them to pay for my cruises. The TA takes all of the numbers, and applies them to my outstanding balance...never a problem. Link to comment Share on other sites More sharing options...
Jezabel2924 Posted May 16, 2019 #3 Share Posted May 16, 2019 We just had 7 gift cards--that's what we tell the kids to give us for Christmas and I take advantage of the AX offers--applied last week to our cruise just before final payment. I faxed the numbers and the pin numbers to our TA and it was taken care of. Link to comment Share on other sites More sharing options...
Jersey42 Posted May 16, 2019 #4 Share Posted May 16, 2019 2 hours ago, CineGraphic said: I’ll just take the card to guest services on board and let them explain that it may take a day or two to apply because everything has to go through the offices on the mainland. Surely there must be an easier way. We have taken gift cards to the passenger services desk and had them applied against our onboard account with no problems. For us it was very easy. I have also used them with our TA to pay our final balance. Again, no problem. I have never tried purchasing OBC in advance of our sailing. 1 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted May 16, 2019 Author #5 Share Posted May 16, 2019 Maybe I just had bad luck with a new phone rep. She sounded very unsure of herself. Too bad Princess doesn’t allow you to redeem gift cards online. That would make things a lot easier. Link to comment Share on other sites More sharing options...
Ombud Posted May 16, 2019 #6 Share Posted May 16, 2019 Yeah. Figured it was just easier to go online and use it as payment on the November cruise. After applying 2×1000 + 2×50 MOM50 freebie just owe $800. Took less than a minute. Can't buy OBC but Princess gives me a boatload of that 1 Link to comment Share on other sites More sharing options...
Thrak Posted May 16, 2019 #7 Share Posted May 16, 2019 2 hours ago, CineGraphic said: Maybe I just had bad luck with a new phone rep. She sounded very unsure of herself. Too bad Princess doesn’t allow you to redeem gift cards online. That would make things a lot easier. I believe that was your problem. Some folks are clueless. I applied 3 $50 e-cards (from the recent MOM50 promo) by simply calling Princess. I gave the rep my booking number, the card numbers, and the PIN. She just went one card at a time and it was done very quickly. If you had called back and gotten a different person it's likely you would have had no problems at all. At this point though I agree with your decision - just take it on the ship and do it there. I couldn't do that as I was applying my e-cards to a cruise in October and they had to be used by the end of July. Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted May 16, 2019 #8 Share Posted May 16, 2019 My rep applies the gift card as credit on an already booked and fully paid for cruise that was leaving in a few days. It took quite a few phone calls to have them update it as OBC. Link to comment Share on other sites More sharing options...
Thrak Posted May 16, 2019 #9 Share Posted May 16, 2019 12 minutes ago, Host CJSKIDS said: My rep applies the gift card as credit on an already booked and fully paid for cruise that was leaving in a few days. It took quite a few phone calls to have them update it as OBC. Weird. When I applied my bonus cards Princess did it right away and also sent me confirmation email. 1 Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted May 16, 2019 #10 Share Posted May 16, 2019 49 minutes ago, Thrak said: Weird. When I applied my bonus cards Princess did it right away and also sent me confirmation email. The rep who did mine just made a mistake. Link to comment Share on other sites More sharing options...
flutprop Posted May 18, 2019 #11 Share Posted May 18, 2019 Our TA applied all our Mom50 gift cards to our balances and then charged the balance to our credit cards (PIF date is Tuesday, so she wanted everything by last week). Anyway, we ended up with an extra $100 gift card, so I called Princess to have it applied as OBC for my fathers room. Very simple and quick with the rep I got, and I have saved the email confirmation to bring on the cruise in case there are problems. OP, sorry you encountered an incompetent rep. Link to comment Share on other sites More sharing options...
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