Wnere to Enter Final Payment

[Djptcp]

Kind of a silly question since this will be our 10th HAL cruise. I guess we have always paid the cruise in full at booking before, but I have one HAL cruise booked where we just paid a deposit and I want to make the final payment. When I go to Manage My Bookings, I just do not see anywhere to make that final payment. I did a search on the HAL website, but none of the responses said where to do it. Do I have to call HAL to do it? Help!

[Andi Land]

There should be an option that says “Manage Payments” and that’s where you would make the final payment. You have to be logged in and at the screen that shows your bookings.  

[richwmn]

If your booking is with a travel agent, you must make payment through their website or call in, not HAL's web site

[kevingastreich]

I had this problem yesterday too. One of my bookings had the option available and one did not.  I chalked it up to problems with the website.

[Djptcp]

I logged in and went to Already Booked. I selected which reservation (I have two booked and that was paid in full at booking). OK, so I saw Make Payment (didn't notice that before as I went right to Manage My Bookings) and clicked on that. It took me right to the same screen as Manage My Bookings and I still didn't see where to make a payment. I made the booking through a HAL agent, not a travel agent. Guess I'll give HAL a call. Thanks for your help.

[freestyling]

The “Make Payment” has not worked for me in 8 days. Very sad the HAL can’t run a working website.

[Djptcp]

Thanks "freestyling" for that info. The HAL website has been such a disappointment since they "upgraded" and is not at all user friendly.

[DeeniEncinitas]

Under manage payments 

Denise😊

[dfish]

On 5/31/2019 at 10:58 AM, Djptcp said:

I logged in and went to Already Booked. I selected which reservation (I have two booked and that was paid in full at booking). OK, so I saw Make Payment (didn't notice that before as I went right to Manage My Bookings) and clicked on that. It took me right to the same screen as Manage My Bookings and I still didn't see where to make a payment. I made the booking through a HAL agent, not a travel agent. Guess I'll give HAL a call. Thanks for your help.

That's exactly what was happening to me yesterday.  I had to call to make my final payment.  

[kevingastreich]

I tried to get on the site to see how much we've already paid, how much we owe, final payment date etc. and the option is NOT available for one cruise but it is for the other....of course NOT the cruise I'm trying to look at though.