Luvcrusn Posted August 30, 2019 #101 Share Posted August 30, 2019 18 hours ago, dorisdoris1 said: Ive asked for and been sent an Abta Link to escalate my complaints, Celebrity are not obliged to even answer my grievance for 28 days. In fact they state that the reason they even bothered to answer my first email is because I reached out on Social Media,so thats " damage limitation" but only short term in my view. My next move will be to ask my T/A to contact his Celebrity Rep ,as I have an email now apologising for some of the issues, but skirting over others, and adding some for good measure. What is an "Abta link?" Link to comment Share on other sites More sharing options...
dorisdoris1 Posted August 30, 2019 #102 Share Posted August 30, 2019 Association of British Travel Agents i think 🤔 Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 30, 2019 #103 Share Posted August 30, 2019 8 minutes ago, dorisdoris1 said: Association of British Travel Agents i think 🤔 TY! Link to comment Share on other sites More sharing options...
Mr Sea Gull Posted August 30, 2019 #104 Share Posted August 30, 2019 3 hours ago, dorisdoris1 said: My honest answer has to be I don’t know that said I really feel it should be investigated and followed up because if not then how many other passengers are to be parted from their hard earned money( 6 of us plus packages) only for Celebrity to care not a jot! its actually pretty dishonest it’s also very shoddy practice We know how you feel because we were there too, I'm sure you are not alone in your complaint as many cruisers we spoke to were going to complain too. Celebrity will be well aware of the issues from complaints and also through the on-board staff but will anything happen, I doubt it. I would imagine they will offer you some on-board credit to use on a future cruise and carry on as normal. I think you need to have in mind what you feel will be acceptable to you as some form of compensation for all 6 passengers but be realistic and expect them to not own the problem as they obviously want to go forward as a company offering family cruises. Let us know how you get on. Link to comment Share on other sites More sharing options...
evitacruiser Posted January 27, 2020 #105 Share Posted January 27, 2020 We have just tried to get a quote for a 3 berth cabin for the 1st August Med cruise and there is no availability...now, I am hoping that means they are trying to limit child numbers, but equally, it could mean they are all sold out and the ship will be awash with kids. Our adult son was thinking of sailing with us but he wasn't that bothered, so we are now wondering if we should book. Link to comment Share on other sites More sharing options...
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