Mr Luxury Posted April 14, 2020 #101 Share Posted April 14, 2020 Patience is a virtue Link to comment Share on other sites More sharing options...
Paulchili Posted April 14, 2020 #102 Share Posted April 14, 2020 5 hours ago, Mr Luxury said: Patience is a virtue I guess some of us are less virtuous than others.🙂 Link to comment Share on other sites More sharing options...
Mr Luxury Posted April 14, 2020 #103 Share Posted April 14, 2020 Money does funny things to people Link to comment Share on other sites More sharing options...
cruiseej Posted April 14, 2020 #104 Share Posted April 14, 2020 12 hours ago, SLSD said: To me, this sounds like an organization which is very short of cash at the moment. To me, this sounds like an organization which is very short of people for processing a mountain of refund requests. 😉 Link to comment Share on other sites More sharing options...
SLSD Posted April 14, 2020 #105 Share Posted April 14, 2020 43 minutes ago, cruiseej said: To me, this sounds like an organization which is very short of people for processing a mountain of refund requests. 😉 Shortage of cash AND shortage of people for processing. Link to comment Share on other sites More sharing options...
whystayhome Posted April 14, 2020 #106 Share Posted April 14, 2020 Finally got organized enough to submit a claim to my travel insurance. That ought to be another instance of waiting for Godot Linda Link to comment Share on other sites More sharing options...
Thecat123 Posted April 16, 2020 #107 Share Posted April 16, 2020 Paulchilli out of curiosity I wonder if you would have gone on the cruise if Seabourn hadnt stopped the second part of the cruise going to Bali which you were looking forward to and making your long flight worth while? We felt that this virus hadnt got down to this part of the world yet when we left to join the Encore at Sydney. Also knowing the ship had been sailing "locally" for several weeks we felt we should be okay I know when we arrived at Sydney airport the staff there rushed us through saying hurry before the bad people arrived Before we boarded at Sydney Seabourn asked everybody lots of questions of from were they had come from etc etc. The Aussies and Kiwis seemed to go through easier than some others. I also believe some were also given temperature tests Link to comment Share on other sites More sharing options...
Paulchili Posted April 16, 2020 #108 Share Posted April 16, 2020 10 minutes ago, Thecat123 said: Paulchilli out of curiosity I wonder if you would have gone on the cruise if Seabourn hadnt stopped the second part of the cruise going to Bali which you were looking forward to and making your long flight worth while? We felt that this virus hadnt got down to this part of the world yet when we left to join the Encore at Sydney. Also knowing the ship had been sailing "locally" for several weeks we felt we should be okay I know when we arrived at Sydney airport the staff there rushed us through saying hurry before the bad people arrived Before we boarded at Sydney Seabourn asked everybody lots of questions of from were they had come from etc etc. The Aussies and Kiwis seemed to go through easier than some others. I also believe some were also given temperature tests We had booked the cruise as a single 30 day cruise from March 8 to April 7. Some of the highlights and reasons for booking were East Timor (who else goes there?), Komodo and a few days in Bali afterwards. When they changed the itinerary to end in Darwin and leave the last part out, we decided we didn't want to go. Even though we ended up with only FCC I feel good about our decision not to go given all that has happened since. Link to comment Share on other sites More sharing options...
Thecat123 Posted April 17, 2020 #109 Share Posted April 17, 2020 What I was really asking was that if your cruise was still going to East Timor etc would you have still boarded the ship at Sydney? Link to comment Share on other sites More sharing options...
Paulchili Posted April 17, 2020 #110 Share Posted April 17, 2020 9 minutes ago, Thecat123 said: What I was really asking was that if your cruise was still going to East Timor etc would you have still boarded the ship at Sydney? Tough call as I don't recall when exactly we became so concerned with COVID as for that being THE decision maker. I know we definitely planned to go because our original flight to Sydney was on Cathay via HKG and when we were informed by SB that this was a no-no (hence COVID was already a "problem") we changed it to go from San Francisco to BNE to SYD at a considerable expense. Link to comment Share on other sites More sharing options...
Thecat123 Posted April 17, 2020 #111 Share Posted April 17, 2020 Why I was asking was that a lot of people were suggesting that anybody who boarded a ship on March 8th or around that time were silly As I mentioned earlier the COVID hadnt really got down this way yet as far as most people were aware of and with the Encore being already here for a few weeks we would be okay Seabourn did check to see nobody had been through those "bad" areas I think we were at Tassi when the big announcement came with the shutting down of all cruises is when everybody knew how serious this COVID was. We did wonder if we should bail at Adelaide and fly home from there at our cost which of coarse that option was taken out of our control by Seabourn cancelling the rest of the cruise I think Seabourn handled the whole situation very well as everything was changing minute by minute as Catlover mentioned earlier we wondered if we would be allowed ashore at Adelaide even though all the tour buses were parked at the wharf. My thoughts at the time why would the buses be there if we werent allowed to go ashore. It took an hour or so I think to get clearance to clear the ship so even the tour coaches didnt know what was happening otherwise they wouldnt have been there if there was going to be a problem Its this type of thing that I mean about everything changing minute by minute I am glad we only had about 540 passengers as compared to other cruise ships Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted April 27, 2020 Author #112 Share Posted April 27, 2020 (edited) Update: My TA updated me three days ago about her and her company (travel consortium) efforts to secure my refund (she started working on it five weeks ago, but SB was not answering repeated calls). She stated her company president was told that for us , they offer the following, which as far as I can tell is the same as what we got on board in the letter, but with the 6/1 deadline for refund requests added: [our names and booking #] " Compensation As a result of our shortened cruise, all guests will have two options for their compensation. You can receive a refund of the base cruise fare pro-rated for the cancelled days of your voyage plus a Future Cruise Credit for 50% of that amount (100% refund + 50% FCC for the cancelled days). Alternatively, you can choose to defer your refund and receive a higher value: a 150% Future Cruise Credit plus a 25% bonus, totaling 175% FCC of the prorated amount. For guests who were scheduled to depart in Sydney on March 22, your pro-rated compensation will be based on 6 cancelled days. Please visit https://book2.seabourn.com/cp/ to select the option you prefer. Guests who do not select an option prior to June 1, 2020, will be automatically default to the Future Cruise Credit (which provides greater overall value)." . She said I was supposed to get an email from SB about the submission, (not just the TA) but it is over 72 hours and have not. She said it will take up to 60 days (not counting the days already passed) for a refund. So, I wait. Edited April 27, 2020 by Catlover54 add Link to comment Share on other sites More sharing options...
Thecat123 Posted April 28, 2020 #113 Share Posted April 28, 2020 Thanks for that Catlover. I havent done anything about it yet as I figured there were a lot more people who have outlaid a lot of money for cruises they never got. Where as we have only lost a few days of our cruise which we never got Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted May 5, 2020 Author #114 Share Posted May 5, 2020 I still have not received an email from SB, and neither has my TA. She said last week when I asked for a copy of what she had that all she got was a “submitted” indication from the website, but it did not say what was submitted and she did not think to take a screen shot as she assumed I would get a direct confirming email. When DH and I were at the airport, after being prematurely disembarked, I saw this book for sale in the airport bookstore: 1 Link to comment Share on other sites More sharing options...
Thecat123 Posted May 5, 2020 #115 Share Posted May 5, 2020 I filled it out but havent heard anything back from TA even though I asked him very early on what was going to happen, or Seabourn after I filled out that complaint form I am not too worried as I hope the discount will show up when I book another cruise My TA does not like replying to emails. Even had a hard time getting hold of him when we were on the Encore to answer a phone call checking to see if we had Seabourn Flights regarding getting back to NZ He had better tidy up his act as I reckon TAs will be looking for work😀 Link to comment Share on other sites More sharing options...
whystayhome Posted May 8, 2020 #116 Share Posted May 8, 2020 My travel agent was finally able to get information yesterday about how much we will be refunded, but was told we are still looking at 60-90 days to see a credit on our credit card statement. Two future cruises have been canceled and again we were told to wait 60-90 days for the promised refund. Linda Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted June 20, 2020 Author #117 Share Posted June 20, 2020 Why finally got our credit card refund for this cruise! Yay! My TA was very persistent in following up. 1 1 Link to comment Share on other sites More sharing options...
Thecat123 Posted June 22, 2020 #118 Share Posted June 22, 2020 On 6/21/2020 at 9:48 AM, Catlover54 said: Why finally got our credit card refund for this cruise! Yay! My TA was very persistent in following up. Catlover I am glad you got your refund Any idea of what percentage of the cruise you got back? About half? We havent asked for a refund as we thought we would leave the refund and do another cruise when all this blows over. We got to the stage in NZ with no cases of the virus then they started letting New Zealanders returning to NZ and now we have 9 cases. Lot of unhappy people in NZ about letting people in Link to comment Share on other sites More sharing options...
Paulchili Posted June 24, 2020 #119 Share Posted June 24, 2020 On 6/21/2020 at 11:14 PM, Thecat123 said: We got to the stage in NZ with no cases of the virus then they started letting New Zealanders returning to NZ and now we have 9 cases. Lot of unhappy people in NZ about letting people in Did they test the returning people for the virus on arrival? Were they required to be quarantined until tests were back? 9 people should be easy enough to isolate and trace contacts but it goes to show how difficult it will be to open larger and less isolated countries - like EU. Link to comment Share on other sites More sharing options...
Thecat123 Posted June 25, 2020 #120 Share Posted June 25, 2020 They didnt do everything correctly and some people slipped through This should explain it better https://www.stuff.co.nz/national/health/coronavirus/121945964/dr-ashley-bloomfield-refuses-to-get-dragged-into-political-fingerpointing Link to comment Share on other sites More sharing options...
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