azmaui Posted March 11, 2020 #1 Share Posted March 11, 2020 I’ve been on hold over an hour and starting to loose hope they will actually answer. Anyone was able to get through to them? If so what was your wait time on hold? Link to comment Share on other sites More sharing options...
stompy Posted March 11, 2020 #2 Share Posted March 11, 2020 I got weird busy signals this morning but was able to get through this afternoon after about 35 minutes. Scored a free upgrade for April for a GS to a CL so I'm glad I held Link to comment Share on other sites More sharing options...
CruiseKeeper Posted March 11, 2020 #3 Share Posted March 11, 2020 We got thru at 57 minutes to be told we had to cancel thru our TA. Ugh. Then we had an hour and a half hold with TA to be told that they had to call RCI themselves and wait on hold to cancel for us. Link to comment Share on other sites More sharing options...
ownedbypets Posted March 11, 2020 #4 Share Posted March 11, 2020 I was on hold for an hour this morning but they did answer. Link to comment Share on other sites More sharing options...
rockmom Posted March 11, 2020 #5 Share Posted March 11, 2020 (edited) Hour and 45 minutes yesterday afternoon, but eventually they answered and took care of me. I feel so bad for the people staffing the phones. I had my phone on speaker and them multi-tasked getting some work done on my computer so it wasn't as boring, didn't feel as long. Edited March 11, 2020 by rockmom Link to comment Share on other sites More sharing options...
BensonFan711 Posted March 11, 2020 #6 Share Posted March 11, 2020 My TA was on hold with them for 3 hours today, and she says it's been like that all week. Their system shuts down when they reach 200 calls on hold. Best bet is to call EARLY. Link to comment Share on other sites More sharing options...
frisbeewife Posted March 11, 2020 #7 Share Posted March 11, 2020 Guess I was lucky. I was only on hold about 20 minutes. The dedicated C&A number just gave me the funny busy signal so I called the regular number. The poor agents are really swamped, but the lady I spoke to said she didn’t mind because she’s getting overtime. Link to comment Share on other sites More sharing options...
Namelocg Posted March 11, 2020 #8 Share Posted March 11, 2020 I got through with the casino royale number in less than 5 minutes at 1:50 this afternoon. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now