OOPS! Bad Timing

[bobndee]

Yesterday I received a mailing from my TA promoting Celebrity cruises this summer for Italy, Greece and France.  I know these promotions are planned months in advance but it seems to me that someone would realize that this wasn't the time to send out this mailing.

 

Oh well, another detail missed in the overall confusion.

 

[Buckeye94]

This morning Celebrity sent me my Cruise Documents for the May 1 Spain & France cruise that I cancelled Wednesday.  Thought it was my FCC, but no, salt in the wound.

 

Yesterday, received a promotional mailing from Princess.  "Embark on a life-changing adventure." I'll say.  Hope the industry survives this.

 

I have worked in direct mail. Yes, campaigns are planned months in advance, and it can be difficult to pull back a campaign once it's past a certain point. It's a gaffe their campaign analytics team will grapple with in the weeks to come!

Edited March 13, 2020 by Buckeye94

[Bo1953]

Unfortunately, these things do get overlooked in times of crises and all hands are on deck to try and stem the 'bleeding' ....

 

Yes, maybe X should have at least one (1) person on staff taking an extra long and hard look about these types of communications while the rest try to help with those who are readying to board or not board ships over the next few weeks...

 

In such unprecedented times or so I believe.... X needs to get its' act together on this front, it seems to be agreed on, right?

 

bon voyage

[C-Dragons]

33 minutes ago, Bo1953 said:

Unfortunately, these things do get overlooked in times of crises and all hands are on deck to try and stem the 'bleeding' ....

 

Yes, maybe X should have at least one (1) person on staff taking an extra long and hard look about these types of communications while the rest try to help with those who are readying to board or not board ships over the next few weeks...

 

In such unprecedented times or so I believe.... X needs to get its' act together on this front, it seems to be agreed on, right?

 

bon voyage

I agree with you, Bo, but X's IT department is well known for it's ineptitude. 

Personally I don’t think that it's going to improve due to the current circumstances. 😉

[dkjretired]

4 hours ago, bobndee said:

Yesterday I received a mailing from my TA promoting Celebrity cruises this summer for Italy, Greece and France.  I know these promotions are planned months in advance but it seems to me that someone would realize that this wasn't the time to send out this mailing.

 

Oh well, another detail missed in the overall confusion.

 

 

Don't feel bad, son and I received mailings two days ago from Mohegan Sun Casino giving us each a free cruise for two people.  Bad timing. 

[Buckeye94]

42 minutes ago, Bo1953 said:

Unfortunately, these things do get overlooked in times of crises and all hands are on deck to try and stem the 'bleeding' ....

 

Yes, maybe X should have at least one (1) person on staff taking an extra long and hard look about these types of communications while the rest try to help with those who are readying to board or not board ships over the next few weeks...

 

In such unprecedented times or so I believe.... X needs to get its' act together on this front, it seems to be agreed on, right?

 

bon voyage

In this time of crisis, I'll give them a pass on marketing materials.  Many databases I've worked with only process some data weekly, so it's possible the program that pushed the cruise documents doesn't know that I cancelled yet.  No harm, no foul. 

 

6 minutes ago, C-Dragons said:

I agree with you, Bo, but X's IT department is well known for it's ineptitude. 

Personally I don’t think that it's going to improve due to the current circumstances. 😉

I'd rather they focus on taking care of their customers, figuring out upcoming itineraries, and staying afloat (ha!).  IT and the website are going to take longer to fix!

[Bo1953]

4 minutes ago, dkjretired said:

 

Don't feel bad, son and I received mailings two days ago from Mohegan Sun Casino giving us each a free cruise for two people.  Bad timing. 

Maybe they have great upgrades to offer.... LOL

[dkjretired]

1 minute ago, Bo1953 said:

Maybe they have great upgrades to offer.... LOL

 

Not worth it, wife and I are in that group that should not be going on cruises, I would not even be allowed on board. 

[Bo1953]

Just now, dkjretired said:

 

Not worth it, wife and I are in that group that should not be going on cruises, I would not even be allowed on board. 

Okay... that stinks for sure.

 

bon voyage