Hotel Jazz - refund

[Cruisesfun65]

Has anyone had any luck with getting a refund from Hotel Jazz in Barcelona?

Our flights and cruise have been canceled. 

It's a non refundable reservation and we have requested to reschedule to a different date if refund is not possible. No response. 

[John Bull]

I suspect that Hotel Jazz has got more important issues on their minds than refunds.

 

Big overheads and staff wages coupled with virtually no income means that the viability of many hotels in Spain and elsewhere is in serious doubt, as is the future of their staff.

Some hotels have already gone bust, many more will follow.  

Even some refundable bookings may not be recompensed by hotels, and "non-refundable" does kinda mean what it says.

So your chances of a refund are microscopic, the best you can hope for (and it's a very slim hope) is a rain-check

 

Clearly in these unprecedented times it's through no fault of your own that you have to cancel.

It seems to me that there are two, mebbe three, grounds for claiming the hotel cost on your travel insurance

- the flights & cruise were cancelled

 - if Spain's borders are still closed to non-resident foreign nationals on your due date

- if, on your due date, US govt advice is not to travel.

 

If you don't have travel insurance, or it doesn't include pandemics, then I guess you'll just have to bite the bullet and console yourselves that at least you weren't on the cruise when the **** hit the fan.

 

JB 

[Adventures ahead]

Your credit card may have a low amount of cancellation insurance (different from trip interruption).

 

If a vendor goes bankrupt, your credit card may cover the loss.

 

[VMax1700]

Hotels in Spain were ordered to close on Thursday and many had previously closed voluntarily, so it could be that although the email is being delivered, there is no one in the hotel management reading the mail.

[wowzz]

I have to say that when the entire Spanish tourist industry is on its knees, asking for a refund, or indeed a change of dates, is insensitive.  Claim on your travel insurance.

[-Lew-]

On 4/1/2020 at 12:07 PM, wowzz said:

I have to say that when the entire Spanish tourist industry is on its knees, asking for a refund, or indeed a change of dates, is insensitive.  Claim on your travel insurance.

 

Really!?  Would you also walk away without requesting a refund of cruise fare and airfare?

 

Any travel insurance company is going to require the insured to request a refund from the provider before even thinking of making payment.

[wowzz]

2 hours ago, -Lew- said:

 

Really!?  Would you also walk away without requesting a refund of cruise fare and airfare?

 

Any travel insurance company is going to require the insured to request a refund from the provider before even thinking of making payment.

Lew- glad to see you are on top of this discussion. 60 days to make a reply!

[Cruisesfun65]

Well, sad to say.... a year later and no refund.

Initially the hotel promised that they would if we provided bank letters stating that the bank account is indeed ours ( no clue why they couldn't just refund to the original form of payment which was a credit card).

Now, emails are not even being answered. 

It's a substantial amount, so I won't just let it go. 

Pretty disappointing of Hotel Jazz. 

Word of caution - don't pre-pay any hotel in these weird times. 

[dogs4fun]

Sorry to hear this @Cruisesfun65 - we have booked Jazz in the past & enjoyed our stay & would have expected better customer service from what you received. Good advice not to prepay during the pandemic.