vival Posted March 26, 2020 #1 Share Posted March 26, 2020 Yesterday I received the email from Azamara notifying me that our cruise 9th May is now cancelled. I followed the link on the email to apply for a refund. When I completed the process a message came up on screen saying ”Your request has been received.You’ll receive a confirmation email shortly” Now over 24 hours later I haven’t got an email so am left wondering if the form went through. I’m not expecting them to have processed it or anything but had hoped for an automated confirmation of receipt. What has anyone else’s experience been? Thanks! Link to comment Share on other sites More sharing options...
ECCruise Posted March 26, 2020 #2 Share Posted March 26, 2020 We've not received anything either. My SWAG is that the response is not auto generated, meaning human interaction. And they are swamped. Link to comment Share on other sites More sharing options...
BBMacLaird Posted March 26, 2020 #3 Share Posted March 26, 2020 Hi Vival, yes a few others have reported not receiving an automated response. I have some team members looking into why this is. It should be corrected soon. If you get concerned you are welcome to inquire via email at: AzamaraCustomerService@Azamara.com It may take a bit for a team member to reply, but someone will get back to you. Re Refunds: We are estimating they should show up in 30 days. Here is a link to the Travel Advisory with more information: https://www.azamara.com/travel-advisory Thank you for writing, and on behalf of all of us, thank you for your loyalty to Azamara. We hope to welcome you back in the future. Stay safe. Link to comment Share on other sites More sharing options...
vival Posted March 26, 2020 Author #4 Share Posted March 26, 2020 Thanks Bonnie for looking into this. 1 Link to comment Share on other sites More sharing options...
diana11 Posted March 28, 2020 #5 Share Posted March 28, 2020 I’ve booked my cruise and flights through a travel agent in the UK for a cruise that has now been cancelled. Azamara sent me the cancellation notice to click for a full refund but should I wait for the travel agent to contact me to arrange the refund? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 28, 2020 #6 Share Posted March 28, 2020 1 hour ago, diana11 said: I’ve booked my cruise and flights through a travel agent in the UK for a cruise that has now been cancelled. Azamara sent me the cancellation notice to click for a full refund but should I wait for the travel agent to contact me to arrange the refund? Hi diana11, I would get in touch with your travel agent in the first instance and talk to them about it. Hope you’re both keeping well and safe. Link to comment Share on other sites More sharing options...
diana11 Posted March 28, 2020 #7 Share Posted March 28, 2020 7 minutes ago, Host Grandma Cruising said: Hi diana11, I would get in touch with your travel agent in the first instance and talk to them about it. Hope you’re both keeping well and safe. Thanks Grandma we both are fine. I hope you are looking after Nick and you are both ok Di x Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 28, 2020 #8 Share Posted March 28, 2020 2 hours ago, diana11 said: Thanks Grandma we both are fine. I hope you are looking after Nick and you are both ok Di x We’re fine - self isolating! 1 Link to comment Share on other sites More sharing options...
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