Missing key info on compensation request receipt?

[stitchcreek]

Just wondered if anyone else has come across this?

 

I completed the compensation request form for my cancelled cruise, but the email receipt I received in return, whilst confirming my name and contact details correctly, has blanks next to sail date, ship name and booking number.

 

Trying to decide whether I should resubmit the request again, or if it’s not a problem...

[Tak8]

I would resubmit.  You can indicate that your first attempt may have gone through without all the necessary information.  

[stitchcreek]

Hoping it won’t void my first one and put me back to the end of the line...

[compozer]

May I ask where you get the form.?

[stitchcreek]

It was emailed to me as part of confirmation of our cruise being cancelled.

Edited April 2, 2020 by stitchcreek

[compozer]

ok thanks.   mine should be coming anytime now.

[Coral]

My first one was empty like that. I did re-submit the next day. 

[stitchcreek]

1 hour ago, Coral said:

My first one was empty like that. I did re-submit the next day. 

And did that one come back better?

 

It’s been over 2 weeks since I did my original one...

[dog]

On 4/1/2020 at 11:27 AM, stitchcreek said:

Just wondered if anyone else has come across this?

 

I completed the compensation request form for my cancelled cruise, but the email receipt I received in return, whilst confirming my name and contact details correctly, has blanks next to sail date, ship name and booking number.

 

Trying to decide whether I should resubmit the request again, or if it’s not a problem...

Submit it again

[stitchcreek]

Done it again to be safe and this time the receipt looks complete.

Also mentions how to check the future credit balance, which the previous email didn’t.

 

Hopefully I don’t go right back to the bottom of the list of submissions... are they working through in sail date order does anyone know?

[Coral]

2 hours ago, stitchcreek said:

And did that one come back better?

 

It’s been over 2 weeks since I did my original one...

Yes.

[Coral]

1 hour ago, stitchcreek said:

Done it again to be safe and this time the receipt looks complete.

Also mentions how to check the future credit balance, which the previous email didn’t.

 

Hopefully I don’t go right back to the bottom of the list of submissions... are they working through in sail date order does anyone know?

No one knows.....