Finally Got Refund

[donaldsc]

We finally got our $3000 refund on a cruise that we cancelled in January before the Covid problems became evident.  Took them long enough.  My first potential cruise w Oceania and we are not happy.  

 

DON

[clo]

52 minutes ago, donaldsc said:

We finally got our $3000 refund on a cruise that we cancelled in January before the Covid problems became evident.  Took them long enough.  My first potential cruise w Oceania and we are not happy.  

 

DON

Wow.that's awful. I canceled one in March and had the refund in four days. Still six days from the end of six weeks..when I'll be rattling their chains.

[Jancruz]

You got your money back so why arent you happy..S--- happens..Im waiting for my money since March and I know I will get it so Im not worried..the money I am waiting for does not change my life one bit..

Jancruz1

[clo]

2 hours ago, Jancruz said:

You got your money back so why arent you happy..S--- happens..Im waiting for my money since March and I know I will get it so Im not worried..the money I am waiting for does not change my life one bit..

Jancruz1

Well, we'd like to get our money even close to the amount of time we GAVE them our freaking money. And we'd rather not get in line with other unsecured creditors.  As @donaldsc said, for a new/almost new cruiser sure doesn't bode well for doing business with them in the future.

[Jancruz]

1 minute ago, clo said:

Well, we'd like to get our money even close to the amount of time we GAVE them our freaking money. And we'd rather not get in line with other unsecured creditors.  As @donaldsc said, for a new/almost new cruiser sure doesn't bode well for doing business with them in the future.

Thats your opinion..

Jancruz1

[clo]

Just now, Jancruz said:

Thats your opinion..

Jancruz1

Huh? I have no idea what that means. 

[LHT28]

19 minutes ago, clo said:

Well, we'd like to get our money even close to the amount of time we GAVE them our freaking money. And we'd rather not get in line with other unsecured creditors.  As @donaldsc said, for a new/almost new cruiser sure doesn't bode well for doing business with them in the future.

Did you book last minute??

 Usually final payments are 90 days prior  so a Deposit would be at least that long or longer  if you booked well in advance

So Oceania is saying 90 days for refunds  so the same amount of time ...Right???

[clo]

3 minutes ago, LHT28 said:

Did you book last minute??

 Usually final payments are 90 days prior  so a Deposit would be at least that long or longer  if you booked well in advance

So Oceania is saying 90 days for refunds  so the same amount of time ...Right???

Here's part of the email acknowledging my cancellation:

"Applicable refunds will be processed. Please allow 4 to 6 weeks for the credit to appear on the credit card used, depending on your credit card cycle."

 

I'll double check but believe six weeks is June 10.

[Fam_Cruise]

3 minutes ago, LHT28 said:

So Oceania is saying 90 days for refunds  so the same amount of time ...Right???

No.  When you cancel a cruise the money you paid is now yours, O chooses to wait up to 90 days to give you YOUR money.  The same would be if final payment time came around and the final payment amount would now be theirs, but you had the option to up to 90 days before the cruise and YOU choose to wait until the last week before the cruise to pay.

 

As far as Clo being told it was her opinion, it appears more that she has her own actions to take which includes her option to not cruise with O anymore.  I personally wouldn't go that far as I will give O the option to hold my future cruise booking as an option for the amount of days it takes them to return my money from the cruises I have cancelled. Seems fair, if I have to wait 85 days for a refund, then they can either wait 85 days for me to put down a deposit on my cruise booking.  My money, my choice.  I have plenty other places to spend my money.  Not an opinion.

 

My opinion... O delaying refunds is not a very good gesture of goodwill in my opinion.

[Fam_Cruise]

10 minutes ago, clo said:

"Applicable refunds will be processed. Please allow 4 to 6 weeks for the credit to appear on the credit card used, depending on your credit card cycle."

This statement is so last millennium.  You've been able to check CC transactions daily for decades.

[clo]

2 minutes ago, Fam_Cruise said:

My opinion... O delaying refunds is not a very good gesture of goodwill in my opinion.

And except for that one email acknowledging the cancellation - and saying "six week" aka 42 day not 90, I've not heard another word from them. Not a single 'make nice' email. I've gotten plenty from United and some from another airline and cruise company.

[clo]

1 minute ago, Fam_Cruise said:

This statement is so last millennium.  You've been able to check CC transactions daily for decades.

Yup.  And when I hit that final day, well,you know that expression "when they go low, we go high."? Well, I'm going very, very high. And threatening.

[LHT28]

5 minutes ago, Fam_Cruise said:

No.  When you cancel a cruise the money you paid is now yours, O chooses to wait up to 90 days to give you YOUR money.  The same would be if final payment time came around and the final payment amount would now be theirs, but you had the option to up to 90 days before the cruise and YOU choose to wait until the last week before the cruise to pay.

 

 

 Please re read  the comment CLO made    my response  was to her statement

Whether it is YOUR money or not  is another issue

Well, we'd like to get our money even close to the amount of time we GAVE them our freaking money.