Finally port charges credited........

[Qcruise]

While we had received the FCC a while ago....and incidental charges back re: beverage pkg and spa charges....the port charges finally credited our card yesterday.  Now all we need to do is try to book something before December 2022.  It's a shame really,  this was our first time "trying out" HAL.......one day.

[IPB4IGO]

When was you cruise scheduled and when was it cancelled? We are still waiting for the taxes and port charges for our June 7 cruise that HAL cancelled on 4/16.

[HAL4NOW]

19 hours ago, Qcruise said:

While we had received the FCC a while ago....and incidental charges back re: beverage pkg and spa charges....the port charges finally credited our card yesterday.  Now all we need to do is try to book something before December 2022.  It's a shame really,  this was our first time "trying out" HAL.......one day.

If you have never sailed on HAL, do you have a Mariner number for the FCC to attach to? My understanding was that FCC would be tied to our Mariner numbers.

[kazu]

26 minutes ago, HAL4NOW said:

If you have never sailed on HAL, do you have a Mariner number for the FCC to attach to? My understanding was that FCC would be tied to our Mariner numbers.

 

they should have a Mariner #.  HAL tends to assign one when the cruise is booked IIRC.

[secondchance]

9 hours ago, IPB4IGO said:

When was you cruise scheduled and when was it cancelled? We are still waiting for the taxes and port charges for our June 7 cruise that HAL cancelled on 4/16.

Our cruise was for 21 April.  We have received our FCC but not port taxes or flight

 

[Ready2go11]

FCC for my fully paid but cancelled May 2 Canada/NE cruise received via email soon after I officially filled out my preference form for the amount I thought it should be. 
 

$280 of $480 paid for port fees and charges were refunded to my credit card earlier this week. I called HAL to ask why i didn’t receive the remaining $200. The Phone rep said she could not discuss finances with me and I had to call my TA who could explain it. The phone rep did confirm how much I paid in port charges and taxes and how much of a refund I was given. 

 

3 days later online TA has not answered my email or voicemail. 
 

Anyone else had this happen or know what is going on?